Overview
SKYLUX Travel has a rating of 4.8 stars from 2,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
SHE IS VERY ACCURATE IN HER WORK, SHE UNDERSTAND WHAT CUSTOMER NEED, FOLLOW UP
IS ADMIERABLE I FEEL MORE COMFERTABLE TO WORK WITH HER IN FUTURE, THANKS
Excellent experience with SkyLux and my agent Mint. I will use SkyLux again for my travel and for my family.
Although the prices were not less than any other outlets, dealing with the agency was fast
Dear Customer, We wanted to extend our sincere thanks for your glowing review! It brings us immense joy to know that your travel experience with us was enjoyable.
Excellent. Chin D was very patient and nice to help me book my flight.
Thanks a lot for taking the time to write such a wonderful review!
Conrad works hard to find the right flights for me, I always book my flights through him.
Thank you for your feedback! We're glad to hear that Conrad has consistently provided excellent service. We apologize for any inconvenience regarding the communication method and will strive to improve.
Everything went great. Very knowledgeable and helpful.
Thanks
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
Skylux did an outstanding job scheduling my flight and ensuring everything was takeb care of. Very pleased with their service..
FREDERICK H., Thank you for your positive feedback! We're delighted to hear that Cody provided professional service.
Great service communicated well, will use again when the need arises,!,!,,!,,!,!l!,,!lL,LL!,l!,!,l,Ll,lllllllllllllllll,,,,,,,,,,LLL,Ll!,!,!,!,!,
Dear DEAN C., We are really pleased to hear that you had a good experience with our company. Please do not hesitate to book with us again.
We are extremely happy with services of Amadeo and Azaria.
Will highly recommend to others.
Good work indeed.
Dear Jitendrakumar,
We sincerely appreciate your kind feedback.
We hope to serve you again in the future.
I ENJOYED BOOKING MY TICKET WITH AXEL HE WAS VERY EFFICIENT AND FRIENDLY. I WILL DEFINITELY BE CONTACTING SKY LUX IN THE FUTURE.
Dealt with new agent who was very helpful. Made a mid trip fight change with no problems.
Thank you so much for taking the time to leave us feedback!
He did help us a lot to book the ticket. Thank you so much for that. He deserves all five star.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Great all round, quick response and personalized. Highly recommended
We're delighted to hear that you had a superb experience with our personalized service.
August was very knowledgeable I will use your company in the future
We're thrilled to hear that August provided excellent service! We look forward to assisting you again in the future.
Memphis was very helpful in obtaining our reservations.
Thanks for your feedback! We're glad Memphis could assist you with your reservations.
Very helpful & spent X tra time with me
Was able to get a business flight at a good price
Thank you so much for your positive feedback.
First off, business class travelers at large do not like to take three layovers to get there. With all the problems of travel since Covid, Delays and missed flights happen more. What happens when you miss a business class flight? You're re-booked in coach. What does SkyLux do for you in that case? Give you a discount on a future flight WITH THEM. But what if you don't want to book with them again? What if you paid extra for their INSURANCE (THIS IS A RIP OFF, DON'T DO IT) - Nope, you're booked on a lower class airline and stuck in the back of the plane next to the toilet. Something you paid thousands of dollars for with no way to get your money back. And what happens if you get COVID while traveling... well, let me tell you from experience. THEY CHARGE YOU for any flight upcharge needed for your flight home, even when you purchased their "INSURANCE" - I'm so utterly disappointed. The few hundred bucks I saved on this flight wasn't worth it. Booking direct the next time. PS... this site would not let me upload images of my proof of purchase.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 165237
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Alonso was very prompt in responses and adjustments!
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
He was very attentive & honest which is very rare these days. Hope he carry this on & he will be one of the best at SKYLUX
Hi Anita! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, Thank you for sharing your positive feedback about our agent. We are delighted to hear about your satisfaction with the service provided.