Overview
SKYLUX Travel has a rating of 4.8 stars from 2,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
I have worked with Festus and he is amazing. I have got ticket excellent quick and best service.
She had a lot of patience with me and gave a good deal.
Thank you for the great review! Our agents strive to accommodate every customer.
Our agent Moe spent a good deal of effort to find the best connections and price for our flights.
Many thanks for being our customer and sharing your great experience with us! Moe is amazing!
Beware of Skylux, this company's agents are only interested in selling you tickets so they can make their commissions. They will tell you what you want to hear and then deliver something else. But once you have paid for your ticket, you are on your own! You will never hear back from the agent that sold you the ticket if there is a problem.
They push you to buy travel protection, but in my case it didn't help at all! I am out 10K for 2 Business Class tickets purchased July 31st 2022 for a travel date of Aug 2d. I was supposed to travel on Lufthansa but ended up being on Concord, another company who borrows Lufthansa old planes to sell seats at cheaper rate.
Trisha Sau the agent totally misrepresented the tickets she sold me.
When I arrived at the airport, agents at the Concord counter informed me that the flight was delayed 1 hour, i was told that it was ok to come back later and check in. I stepped away 30 minutes and when I returned the counter was closed and all agents were gone. I called Skylux for help, I was told by the agent who sold me the ticket, that there was nothing she could do now, because I was considered a NO Show. Never mind travel protection! I literally begged her to help me, and to put me on an other flight. Her response was that she couldn't do anything because it was no longer in her hands. I have called her several times since but nobody has returned my calls, I sent an email to her supervisor, he too didn't respond, and since then "my" agent has disappeared. This company is run by incompetent agents, you can't speak with anyone in management, there no customer service follow up or resolution department where you can actually expect to be heard and helped. You have no recourse but to go legal.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 180253
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Perfect service and pricing and service
Timing and responding
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
I have used SkyLux at least 3 times in the last few years and have always had great service and great prices on business class trips to South Africa.
Elton was great — helpful and great at communicating with us as we had questions, etc. All good.
Thanks a lot for sharing your amazing experience with us! Our agents are always working hard to produce a great result to the customers satisfaction!
It took us awhile to lock in dates. Nate was fantastic in dealing with.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
We have used SKYLUX for many years and continue to be very pleased with the service we receive from Miles Boston.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Buying ticket was fast and easy. Harvey was knowledgeable and easy to talk to.
Thanks so much for sharing your experience with us
Ranger has always come up with a solution for me! He is very customer focused
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
When try to access "VIEW DEAL" cannot access itinerary details
RESULT
"UNFORTUNATELY THIS PAGE COULD NOT BE FOUND"
Dear Customer,
Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 243461
Please email this ID 243461 to feedback@skyluxtravel.com, with your booking confirmation number, and we will get in touch with you
Looking forward to hearing from you
Thank you
I started emailing Nikita about a month before I bought the tickets. He was very patient with me.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Call George his number is 855 845/9743 he was patient and kind, he jumped trough hips for us
We are glad that our agent George was able to meet your expectations. Thank you so much for your positive feedback
I have been calling customer support for hours to try to re-arrange my flight travel and no answer.
Dear Odaly P,
Thank you for contacting us.
We are sorry to hear that you had a bad experience.We very much appreciate your patience and understand any frustration you experienced.You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 254841
Thank you in advance.
Cody is very nice and kind person this is the second time he helped us with our tickets.
Cody is amazing! We are so lucky to have him in our team and so appreciative for his great assistance to our customers! Thank you very much for a 5 stars review!
Matt was responsive, honest and had our best interest at heart. He made booking our trip so easy.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Spoke to george he walked me through step by step and gave me a good price.
Dear Customer, We are so happy when we see that our customers are satisfied with the service they receive from our agents! Thank you for sharing your positive impression of our services!
The agent was very patient with me as I filled out the forms as well as courteous.
We're glad to hear that the agent was patient and courteous while assisting you with the forms.
Forbes did a really good job Forbes did a really good job Forbes did a really good jobForbes did a really good job
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!