Overview
SKYLUX Travel has a rating of 4.8 stars from 2,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
Thoroughly professional service and patient with all the details.
Ignacio is very professional and diligent in his work.
Thank you for the great review! We hope to see you in the future.
My xustomer experience with Sky Lux was very poistive and I would strongly recommned them to all for their travel needs.
Thank you for the great review! We hope to see you in the future.
I like it very much and later I will use it again!
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
I have been working with her last few years her service was always excellent
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Definitely beats listed prices.
My agent, Angel, was really great
Thanks so much for sharing your experience with us!
I strongly recommend Melinda to all customers
I did refer to her several friends already
Dear Customer, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
He is amazing. Got me an amazing flight for good money. I love SkyLuxTravel
Dear Elena, thank you for your enthusiastic feedback! We're thrilled to hear about your amazing experience with Branco. Providing excellent service and securing the best options for our customers is what we strive for. Your appreciation mean a lot to us.
Saul was helpful, pleasant and worked to get the right flight and price.
We are so glad when we see that our customers are happy with the agent's assistance! Many thanks for sharing your positive impression on our services!
My SkyLux agent, Weston Wolf, was fantastic and made all arrangements so that our travel plans remained on track despite airline changes.
Many options provided. Explained all options. Listened carefully
We are really glad to hear such a good review coming from our customers. Thank You.
I've worked with Blake in the past and Clark was equally as helpful
We are really glad to hear such a good review coming from our customers. Thank You.
Nice person to deal with, and she worked hard to get a best price.
We are so glad to hear about your satisfaction with our agent's assistance! Thank you very much for booking with us!
When these folks have received customers money and issued their ticket, they will not help them if their flights gets canceled or whatever the reason might be. Doesn't matter how many times you call the agents number, change/cancel department and sales number. They will not help you, statin that your agent has all the details and will transfer to that agent. When that agent doesn't even respond to your emails, phone calls or voicemails.
By the way they will issue so called "un published tickets" and when your departure comes around they will send an email stating that your flight have been cancelled and we have to re-book it.
They also have guts to lie you in emails, by stating that "I called you but you weren't available". When they never did. When you ask them if they left a voicemail, the answer is no. They they go further stating that I wasn't available on my own cell phone.
By the way I have gave this particular agent thousand of dollars business and have referred to many people. Again, for them it doesn't matter who you are once they have issued the tickets.
Just look at the trend in reviews, it seems like it's their hobby not to respond to the clients once their flight have been cancelled.
Oh and got to love their classy response to your reviews. They want you to email them after you have already emailed 50 times and no response.
Reply from SkyLux Travel
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: *******
Please email this ID at
With your booking confirmation number, and we will get in touch with you
Dear Ric,
We are sorry that nobody reached you, can you please reply here with your Special ID or with your email, so I could check the records?
Looking forward for your feedback
Thank you
It was a great service. I will be continuing to use in the future.
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
My experience with Eric has been pleasant thus far!
Dear Customer, thank you for your feedback. We'll let Eric know that he is highly appreciated.Thank You.
I was given time, patience and great advice as I plan my dream trip.
Dear Jane,
We highly appreciate your positive feedback and delighted that we helped to manage your dream trip.
I've have used this service before. Plan to used them again in the future
Thank you for the great review! Safe travels.
Moe was willing to review my various options given my age and related issues
We love hearing from you! Thank you for leaving feedback for us!
Super excellent, Agent is very good, helpful, professional and very comfortable with the service.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
As of Today: served 1.9 million+ customers, with 500+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks a lot for a perfect review and cooperation with us! Our agents work really hard to satisfy the customer!