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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Was looking for a warranty when selling a house. Was very helpful on the phone and easy to signup with.
Just signed up today. I feel better for having a backup plan in case something fails. The representative was very helpful and informative.
Stephen was EXCELLENT! Suggested plans, went over coverage and was very patient. He was knowledgable, informative, courteous, professional, and offered discounts available we didn't even know about to get the most coverage for my homes! Very IMPRESSED.
After being a Sears warranty customer for many years, I am happy that I did research and found Select offered a better plan.
Thank you!
Signing up was easy. The man I spoke with quoted me $65 per service call but contract says $75 so that needs clarification but so far so good.
It was very easy to sign up. The agent was nice and informed to best help and offer discounts. I love that they said I would be able to use my own local bonded and licensed technicians if I chose.
I was very impressed with Jake right from the start! He was very knowledgeable and friendly and had all the answers to my questions. I am usually very skeptical with sales calls but to my surprise he was not pushy and gave me several options to choose from. I already referred him to my family and they are calling him tomorrow to sign up 2 houses! Thanks Jake!
I just signed up for the home warranty and spoke to a gentleman named Bruce. He was very friendly and knowledgeable on the services they offer. He even offered different plans and price points to earn my business not those pushy customer service reps. No I can't wait to update this review to let you if and when I actually have a claim how that went
When we singed up for the warranty that was actually was recommended to us by a friend we spoke to sales rep that basically told us you pay now and everything is covered after except the service fee for them to come out. I understand the contract and all the details are not possible to be discussed but i am in sales myself and always make sure to highlight most important parts of the contract verbally.We were short by 7 days to be fully covered to fix our washer because of 30 day policy after signing up and it was very frustrating.
Also the timing for the claim to be processed and the tech coming and first to check it out and then fixing it took almost 3 weeks. With 3 kids and 3 weeks not be able do the laundry is a lot! There's should be better way to process these quicker.
Not only was the quote affordable, the customer service was quick and friendly. I've had other warranty companies and this company beats them in price and customer service.
Haven't used the service just got enrolled in it. Will update when I submit my first claim. So far good!
It was a typical SHW discussion. They were quick to pull up my account and claim information. The claim was denied because they don't cover Freon leaks like other warranty companies.
Talked to David Walker he was very outstanding and helpful in getting me the program I was interested in Thank you he was excellent will refer anyone to your Home Warranty
Submitting and following up on claims is very simple and positive. Been a customre since 2018 and will definitely recommend to everyone
Just got into this home warranty, had a great experience with customer service, So far so good. Have not had to call them out, hopefully they are is good as customers service was.
Like how they take care of business. What I paid for and got the service that came with the commitment. Thanks SHW
Everything with Alex was super crystal clear and concise. Never have had this pleasant of an experience with any other home warranty company before. Explained how things work, how the service will be provided, and what exactly to do to ensure peace of mind with my most precious investment.
I purchased the warranty June 2019, and just experienced an issue this month May 2020) and renewed to become effective July 11,2020, my claim was denied, I need to report in advance before renewing my policy. I've never experienced anything like this. Therefore, I'm cancelling the warranty in its entirey.
Decided to shop around for a new home warranty policy - did a little research and found that Select was listed NUMBER 1 with Consumer Reports. Did my quote online, then actually called too and was given an even better deal! Definitely happy and thrilled to have found them - looking forward to a long relationship!
I am generally satisfied with the response to my claims. Hence, I renewed the contract. Hopefully, the service is going to be even better.
I had made arrangements for my policy to be paid on the 3rd if the month. This morning I found my bank account debited on the 2nd. I called and Select made sure to correct this so my premium is collected to coincide with my pension payment. Accomplished in less than 5 minutes
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members