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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Fantastic service and response time! The customer service rep I spoke with (Zachary) was very helpful, courteous and pleasant!
Customer service was clear, quick and got results over the phone. Just waiting for an email to get a local service representative to my home!
This was my first time having to use SHW for an A/C capacitor that went bad on a 2-year-old unit. Customer Service was easy to work with. The only issue I had was with the contractor SHW selected for the repair. When I called their number to schedule the repair, the person answered hello and did not provide the name of the company. I had to ask is this___? Just from talking to the contractor, they were not local and when I googled the location, they were like 2 hours away from me. As a result of the distance, they stated they could not get out to me until 2-3 days later (in this summer heat?). As such, I called and asked could I select a reputable company myself and SHW was very helpful in letting me know what I needed to do to get reimbursed for my costs. The only complaint is I wish SHW would focus on using local companies as opposed to just letting anyone bid on a project.
I love Select Home Warranty, I have never been more happy, service is simply the best. I have referred several people to get it. GREAT SERVICE!
Jake was extremely helpful and knowledge and answered all my questions and Concerns. I would highly recommend this company!
I was shopping around for a home warranty online. A rep from SHW called me and explained my options. The rep was very professional, informative and played a major part in my decision to buy a warranty from Select Home Warranty.
Jake Hill, my CSR, was very helpful and patient. He was knowledgeable and thorough. Very good experience.
I was happy with the call and with the service. Got the answers to the questions I ask. Thank you...
I was with AHS for year after I bought house. They raised my premium instead to reduce because I never called for service. After researched online I found Select Home Warranty which offer me less then 400 per year for 5 yrs plus 1 year free. They also reduce service call fee by 40%, love it. The Gentleman on phone is very professional and knowledgeable, I sold out to SelectHomeWarranty for next 6 years offer and hope i will get service that pay for without hassle and keep relationship for long time. I will come back to share my experience with all after get service call.
We are currently with another home warranty company and looking to make a change due to long telephone wait times and even longer wait times to have a service tech come out. SHW's customer service was excellent and we opted to enroll and pay the year in full.
Had my first issue and claim and the process was really smooth, very happy! The operator was friendly and helped me through the claim process.
Thankful I am a client. When the unknown hits it is awesome to have the peace of mind your going to have help to get back on track.
Thank you.
The telephone call I made to receive customer service information was handled very professionally. All of my concerns as a first time customer were satisfied by pleasant Select Home Warranty customer service representatives.
Sam, our rep was very informative. He guided me through the various plans and we settled on the right plan for us.
The customer service representative was prompt. And courtesy got me taken care of with no problems
Patrick exhited a genuine desire to assist me. Additionally, he showed patience in allowing me to gather needed information.
When I called, the customer service representative walked me through a multi-year plan to save me money.
I shopped around and found the good deal. It is easy to enroll and agent Bruce was nice. There are better deals for multi-year plans.
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members