On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was notified by Select Home Warranty about my policy update. I am very pleased with their professionalism.
Customer service representative were courteous. I hope this company is better than what we've had in the past.
I was on the phone with the agent for about 5 mins and got everything done. He emailed me the info right after we got off the phone. Of course I did a comparison of the top 5 home warranty companies and found this one to be the cheapest with similar coverage.
I havent used them for anything yet so this review could very well change but so far so good.
My questions were answered and I was given information about the plans available. I think i was given The best plan for my situation.
Called a customer service representative for repairing a garage door opener and the rep was very knowledgeable, courteous and responsive in answering any questions I had about the claim. Received an email in a short time summarizing the service call with pending details on a specific time for a technician to service the garage door opener. Great experience so far.
I call customer service. Only two minutes someone pickup and give me a number and wait for email for service. That easy.
I have been very impressed with the outstanding customer service of SelectHomeWarranty. Compared to my prior warranty service, they are so efficient and responsive. I never thought a warranty company could be run so effectively. I highly recommend them to anyone looking for a warranty coverage company.
I am happy to have Select Home Warranty. They have been prompt with my calls for service. I wish they wouldve authorized a little more money for the reimbursement of the garbage disposal. I am still happy for the $75 towards a purchase of new disposal.
The rep took his time explaining all coverages under each type. He was not pushy like other sales reps I dealt with. He knew his product and I am very happy with my purchase. Much cheaper than others and they are one of the leaders in home warranties.
Easy to understand the contract, the sales person was knowledgeable, the signing up process was easy,
The agent I spoke with listened to my concerns and was able to put my mind at ease. Haven't made a claim yet, but stay tuned...
I got a great deal, and it comes with roof coverage too! I would recommend getting the platinum plan.
Agents were very friendly and assured me that all my maintenance worries are shifted to Select homes. Wondering is there any Dedicated number for Emergency calls. Please offer a comprehensive maintenance package i, e snow removal, lawn care etc
Called immediately after going online to inquire. Gave great discounts and very informative. I look forward to seeing how great the service is.
Had all the answers to my questions before I purchased the plan. I looked at other companies and this was the best plan on paper.
The customer representative was helpful gave me several options easy to talk to explained everything definitely a great experience will definitely recommend.
Great customer service experience had plenty to offers and great prices. If i had the funds i would have went with the multiple offer plans 3 years at same price.
Buying a SelectHomeWarranty when purchasing a new home gives you piece of mind. You know you are covered if something breaks down. We will never be without our coverage just in case something does go wrong. Thank you for helping us sign up with you.
Comparatively the price is lower than competitors and the roof repair option is plus.the rep. Was a nice person and way he explain the things was amazing.
Answer: Scam. Do not trust. They lie and will NOT cover your items.
Answer: Based on Internet searches but quickly found out that they are a SCAM.
Answer: After filing 5 claims, and one tech that wanted to pad his pocket resulting in me fixing my own leak in a toilet at my expense after paying their tech. And another tech wanting to get my pool setup for summer at150. More than I already gave for deductible she didn't fix my pump or water line to my pool. Both denied by select home Warrenty. And 3 more that I paid their techs for then had to fix it myself. Now my freezers compressor is out and they took money out of my bank account without my permission after saying they would go ahead and fix the freezer well guess what they declined it. And said it wasn't covered when in the contract it says it is. List all meat and others because of 3 weeks if waiting for them
Answer: They are fast when signing you but so slow in responding and they are a total scam had to pay out of pocket for my leak repair that they should fix
Answer: Stay away from this company, get your money back ASAP. The longer you wait, the less money you get back.
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.