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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Received call after requesting a quote online. Was given several different options and was not pressured to purchase the highest plan or payment offered. Very polite and explained everything. So far, I'm happy. Will review again if I have to file a claim.
It is such a relief to find such professional, thorough, and kind customer service agents on the other end of the line when you're already frustrated by having to place a claim for repair. It def makes the process easier on the customer.
The customer service has been good, problem is they dispatched a technician and after sending back the dates that would work, we heard nothing. Looked up their contact number on google and the companies (technicians) voicemail went to a persons name, not a business and no return call. Waited a week and still nothing. Called Select Warranty, they tried and got no answer as well, so now we wait for them to locate another company up to 48 more hours. It has been a week today.
The old axiom, your first impression is the one that sticks in your mind; in this case the first impression was a good one. While I have a current home warranty with another company, my experience was not the greatest, so was shopping for a new home warranty provider. After I went to the Select Home Warranty website and left contact info, i was soon contacted by a representative named "Jeff." He was very patient with me and my questions, answering them all without hesitation or any sign of deception. He explained how Select works, and then he explained the different plans and add-ons. He further wnt over the costs, discounts and extended warranty programs. Due to his responses and explanations I did something I NEVER do, and purchased an extended contract. My first interaction with Select was great; I hope and pray future interactions will be as good as my first with Jeff.
I'm pleased with the quick response of the claims that I've filed to date. Though I was not initially informed that the limits to my coverage increase over time, I'm satisfied with their quick responses and good follow up.
Fast and friendly service! I look forward to working with and recommending SelectHomeWarranty. In addition, they are a Veteran friendly company.
The company offers great service at a reasonable price and the representative was very helpful and made this experience a breeze.
I purchased 5 years of service when we purchased our new home. The jury is still out regarding how well they handle claims. The lag time from call to service needs work. My expectations are high. I was pleased with their response to this claim. I found them to be polite and helpful. They even did well pronouncing Chattanooga not an easy task for someone outside the USA. I will write more after the repairs are completed and paid for.
Representatives are patient, courteous and thorough! Understood my needs and helped me with options for my situation. Keep up the great service!
Select Home Warranty offers great multi-year discounts! I have purchased home warranties from several other providers, but this is the first time such discount was offered.
I'm generally happy with Select Home Warranty. They do a good job of keeping in touch, and they did approve an important claim. My only hope would be for a quicker approval process. After the mechanic's diagnosis, I believe I had to wait a total of 3 days for approval.
Signed up Samuel was very helpful hope this turns out to be a good thing i'm older an cant repair thing now which I could in the past, I was a little disappointed when I was told there is a $60 deductible about the same as a reg service but not including parts so I hope this works out cheaper if I have a problem we will see hopefully Thanks Samuel you were very helpful in getting my discounts a comparing other companies. I don't know much yet because I just purchased two day ago the full coverage for $399 dollars. Good luck in the future
Great service! Quick response. The man I spoke with was really outstanding. He explained everything very well.
My microwave control panel went out and the claim lady was very professional and got my situation taken care of in under 10 minutes. So we are off to get a new one this afternoon
This is my first time with this company and the agent who helped me with my first claim was friendly and professional and answered all my questions. I was very pleased!
I haven't used the services of this company yet, so I am unable to provide a review of anything other than the sales rep.
When I called my insurance and told about my AC unit, the technician came the next day and fix it right away. Thank you for fast service.
Customer representatives are polite and they answer the phone in acceptable time, but it takes for ever to find a technician to fix the problems and this can take more than a week and at the end the technician they find can't do the job. I never had this experience with any other home warranty companies.
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members