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SelectHomeWarranty Reviews Summary
The overall reputation of Select Home Warranty is predominantly negative, with numerous customers expressing dissatisfaction regarding service delays, claim denials, and poor customer support. Many reviews highlight a troubling pattern of unfulfilled promises, lack of transparency in policy coverage, and difficulty in obtaining reimbursements. Conversely, a few customers noted the affordability of the plans and positive initial interactions with sales representatives. However, these positive experiences are overshadowed by widespread complaints about the company's reliability and perceived deceptive practices, leading to a strong sentiment among consumers to avoid this service.
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Initial call to purchase warranty was smooth. Best deal in comparison to other top rated firms. Will review again after a service call, if needed.
The rep was very friendly and provided explanations of my questions. He emailed me the quotes and explained me the benefits of paying upfront.
I was trying to get finish my contract application online, did not load, Mo customer rep called and finished it up with me. He offered me more (coverage and discount) when we talked. Thank you.
I called to get my icemaker repaired, and was told it wasn't covered under my current contract, but that I could add it for $39.99 annually, which I am going to do. I feel it's worth it, and glad to have the option to get this added at a reasonable fee!
The agent was empathetic and quick to get the work order out. We had a tech in our house within 24 hours fixing our AC. The tech was extremely professional and knew exactly how to fix the issue right away. Our AC has been running great since then.
Provided a thorough review of plans and Offered applicable multi year discounts. Looking forward to evaluating overall service when needed
Sales process was good. I have not used the actual warranty so can not say much yet. They have promised if I am unhappy i can cancell any time.
The representative I spoke to told me all about the plan and what he could add at no extra cost. He gave me a quote and then offered extra months at no extra cost. Then he offered me a better deal if i paid for the 5 year contract upfront. Plus I got a free year ontop of the 5 year contract. He was very pleasant and sounded like my relative! He made me feel at ease and confident in all he said. He won my trust and I signed for the full term.
Confusing website, but good customer service on phone. Answered all my questions and explained things well.
I contacted customer service about my plumbing problem. They explained the policy and told me it could be about 24 to 48 hours before I could get someone. I called back told them I had a handicapped. Husband and needed the problem fixed ASAP... They gave me another option and I was pleased
Usually a timely response, very helpful when things go wrong. It is very important to have a home warranty to save time and money when needed
Not terrible but not great. They could be much more prompt responding to claims, and it always feels like it's a battle to get the repairs covered. I had to replace a part on my stove and instead of reimbursing me for the whole thing, they only gave me $200 for a $250 part that I had to install myself. They said my stove was too old, but it's only 7 years old.
A few smaller issues like my dishwasher heating coil, leaky sink, and fridge were handled pretty well, but it really feels like the higher the cost of the repair, the more they fight it, which is nothing new for an insurance company, but still.
I am pleased to be allowed to select my own service company, because sometime it takes Select Warranty a longer time to find some to come ASAP, so for my last couple of claims I have called my own service company. They do have a basic customer service desk that do not give you any real help, so I always ask for the claims department.
I called to establish service. They answered all of my questions fully and were extremely professional and courteous. Additionally, I reached a representative quickly without getting trapped in annoying computer hell. Nice job!
The SHW representative was very efficient, polite and took prompt action to identify a technician to help us. She was also receptive to the possibility of us getting our own technician, if that would work faster. When repaired, SHW was prompt to review and approve the claim. Overall - a very good experience
I called at 11 at night and she said to check at 7 in the morning, I think they are getting right on it. I have disabilities and need the air. I live in Escondido, CA and yesterday it was 95. Thanks in advance Select Home Warrranty.
Jesse E.
I was satisfied with the customer service I received from SelectHome Warranty. The rep was friendly and helpful.
I called because there was a lot of condensation collected in the pan underneath the unit and inside the unit. Also it was not cooling well so the food rotted quickly. Had no problem getting a service provider the very next day. The repair man was proficient and efficient. Very satisfied with the resolution of this event.
I have hesitated getting a home warranty because of sales pitches and the fear that the coverage I wanted would be too expensive. Johnathan answered all my questions and offered me a rate I could afford.
I have been with this company for 8 months. First time I called in the 2nd month about black specks coming from my kitchen faucet. They denied the claim stating it was a maintenance issue. 2nd time I called about my built in microwave not working. They agreed to pay me $95 when a replacement cost was $700. They told me because my unit was more than 10 years old, that was all they could pay me. I asked if my water heater or ac unit broke down, if I would only get a prorated reimbursement; they said no.
I am unsure. I have little confidence that my policy will cover any needed future repairs.
From the business
FREE quote! Shield your wallet from home repair expenses with a Select Home Warranty protection plan. Home Warranty Awards "2017 Best In Service" winner.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members