SelectHomeWarrantyReviews 967

This company is totally SCAM. All they do nothing and you have to pay copaymets and over pay cost from your pocket and wasting lot of time calling centre in Philipines. Horrible exprience.

This business is ABSOLUTELY terrible. I would not recommend them to anyone. I have been without hot water for 3 months now and they have not made one follow up call or followed up with any of the technicians they sent to my house - oh after a $75 service fee several times. Problem was never resolved on their end. When i call and ask to speak with a manager, there is never one available. Makes it more frustrating when every customer service person you speak with, isn't american and they read from a script. USELESS! Don't waste your money. Endless amount of time wasted on this company.

E service is very bad. My dishwasher has been broken for a month. The company they contract with to fix it has lied repeatedly. I called Select Home Warranty to tell them my dishwasher was still broken and they said someone would get back to me in 1-2 business days. 2 weeks later I had to call back and get the run around again. Save your money!

Select Home Warrenty is not right! During a pandemic I paid a plumber out of pocket over $750+ & I was only reimbursed $125?! Come on man that's some bulls#it! The policy was only $1050! Why did I pay for a warranty & still paying for services that is supposed to be covered by the policy?! I don't get it but to that company, I hope they get it together in the future, but for now it's a NO GO!

My refrigerator went completely out 6 days ago. I have not been contacted. I called to ask what I'm supposed to do. I was told I have to wait for someone to contact me. I called again and asked to speak to a supervisor. I was told I'd need to give my address in order to speak to a manager. I insisted and was put on hold for a long time. I finally hung up and I'm still waiting to be contacted. Meanwhile, I still don't have a fridge and I lost about $200 of food. I will be switching companies as soon as possible.

Greg Thompson was very informative and helpful with our warranty selection. He went over pricing and add ons and answered each question with respect. He didn't make me feel rushed and made our decision easy. Kudos to Greg.

I got the plan in 2018 and was told I will get a free month a week after I signed up I was sent a email for a review for another free month. In the past I asked them to remove my credit card so they don't bill me and when they send me an email about the bill we can talk about the free month that I should of had years before. So here we are 2021 and a call every month for 2 years and today was the end of that after talking to 2 managers the credit was applied to my acct but later in the day I get an email saying my account is canceled. Lol what a mess. I did 2 claims since I had the acct one which took 4 days for them to send someone out th fix the ac while in the summer of az. And the 2nd one which was a garbage disposal which they will not send anyone out to fix you have to do that on your own and they give you 75.00 credit which the garbage disposal is more than that it self. The 3rd one i kept getting emails the day the ppl was to come look at the issues saying the appt was canceled so I fixed it out of my own pocket. Bottom line this company caused more head ach than dealing with any issue I've actually had to call them for. I went to a different company

Warranty companies like this give all a bad name. I'm not sure how this company has any positive reviews. The review's must have been purchased, or not real because we have had 3 claims, and each time they will not send anyone out to fix, but each time I received an email that the item is not worth anything. There reply was purchase another appliance, and offer $45 toward new purchase. The items were a ice maker in a refrigerator, a $1500 refrigerator a micro wave in a complete oven set $3000 new, and the latest a ceiling fan $225. Useless.

If this is the best home warranty available we are all in trouble.
First (if it matters) they are not an american company. If you don't believe me just try filing a claim.
Second, it is impossible to find someone that is willing to work with them ( which should be a red flag).
Third DO NOT let them talk you into calling your "own" technician because you will find out the hard way that they do not reimburse for "out of network" technicians, which by the way it says absolutely nothing about out of network technicians (per Gabriel a claims supervisor) in the contract. I called a tech. At their recommendation and was stuck with a service call.
Fourth I am now waiting for six weeks on a repair or replace of my dryer. They will not contact me and when I call they say "we so sorry, we expidite you claim".
Fifth I filed a claim on a $600 septic aerator less than two years old and after daily calling and expressing my extreme frustration they reluctantly are supposedly are sending me a check for $200 because of depreciation.
Sixth even though they refuse to help you in any way, they will not reimburse you without a early cancellation penalty and a pro-rated reimbursement.
They exist to charge premiums and deny claims. STAY AWAY

I've had raw sewage backing up in my drains for 5 days now. I'm a senior citizen with a disabled senior who lives in household as well. I called on Monday a plumber didn't come out until Wednesday only to tell me that he told them he did not do main sewer lines. They sent him anyway. No resolution. So called immediately to select home warranty and was rudely told that it would be another 2 days before anyone else would be coming out. Here it is Friday and the plumbing company has yet to receive a work order from select home warranty even after several calls.

Please watch out for the lies that this company will tell you to have you sign up with them - they are a rip-off and a scam. First it was my garbage disposal which they basically told me they pay the fraction of what it would cost for a professional to replace it - meaning they gave me about $75 (after calling for nearly 1.5 month) to inquire about the payment! As they will tell you: "their resolution team" has come up with the estimate for this repair. My garage door started to play-up and not open fully, I oiled it and it still was having problems stopping abruptly when opening. I called select home warranty they dispatched someone to come and look at it, we paid the service fee of $60. The technician tested the whole system and said the motor is bad and have cost about $485-$60=$425. They are telling me they will only pay $150 period! Their website right on the main page toward the bottom says: We Provide a Peace of Mind... It's as easy as; 1- Report a claim 2- We assign a local professional, and 3-we'll repair or replace your covered item. You pay a minimal service fee. Simple as that. [my cost is over $300 and that is not minimal.]

Here is an interesting thing that just happened, I took a screenshot of the statements above... I spoke to several people in this company because I was furious, as well as the escalation team and I mentioned what their website says "3-repair or replace" then when writing this email I went to copy the wording exactly from their website and the word "replace" was removed! We are talking a span of an hour of me talking with rep, supervisor calling me back and transferring me to the escalation manager! Isn't that interesting!- Wow! I could not believe my eyes! (but I did have the screenshot beforehand!) They will tell you that the amount they are offering you is the cost of the items depreciation and it says it in the policy, and they will give the exact number off the bat- seems like they have memorized this section of the article.
Please, please pay attention to this... from time to time Select Home Warranty changes their website for number "3. Repair or replace" to just say Repair! Check it out for yourselves... go on the website every now and again, you'll see the change. When I was having the dispute with them, I took the attached screenshot and then after my calls and complaints to the company, I checked the website and the word "replace" was gone! Coincident?!