SelectHomeWarrantyReviews 967

Excited I sign up and got the warranty rep was so hopeful. This is my first time ever getting an extended home warranty glad I search and made the right choice. Price is amazing.

Truly awful!
First, they didn't issue my policy after it was paid through escrow. I had to track down the salesperson (who is no longer with SHW) in order to get my already-paid-for policy issued.

Second, because they didn't issue my policy on-time, when I had a fridge die 4 months after moving in, they told me I was within the 90 days window in which they only cover $150 instead of the $750 provided-for in the policy. Terrible T&C, and made worse by delay in policy issuance.

When I finally get tired of fighting the dates, I accept the $150 and am told to wait 30 days for the check to arrive in the mail.

Third, now 60 days after my last conversation, I call back to find out the status of my check and am told I need to fill in more paperwork 'to accept my $150' claim.

What a scammy, worthless company. Stay away

These folks will tell you that they cover central heating and air. Will later tell you they don't cover certain parts. Dont used them they are useless. Please stay away. I have a leak and its not covered. But when i sign up they said they cover my units. These some clowns. And the joke was on me.

STAY AWAY FROM THIS COMPANY. They look for ANY reason to deny a claim or a reimbursement and treat your issues like an absolute joke in my experience and others experiences online. Look online and you will see that you are MUCH better off saving your money to just pay for repairs yourself instead of using Select Home Warranty. This company is well known for this type of thing. It is also common to take months to get anything done IF they approve a claim. I also know this from experience. I have been out THOUSANDS of dollars due to their technicians negligence and destroying things they work on. I highly suggest you research these companies before spending your money. I know this from personal, online, and also friends and family experiences. STAY AWAY FROM THIS COMPANY

No pressure, just good information to let you decide if you want to purchase, and which plan suits your needs. They also offer discounts to seniors and military.

If you are wondering and not sure which Home Warranty is the WORST, it is the
SELECT HOME WARRANTY! This is the company that is established for making money with their oily words while enrolling and NOT RESPONDING CALLS, HANGING UP CALLS, NO COURTESY BULLYING NATURE! This company SELECT HOME SERVICE does not pay for technician's service, they ask customers to pay the Technician's fee including the service call fee at front and say they would reimburse BUT this Company DOES NOT act as promised! They DO NOT pay for parts, NEITHER FOR REPAIR NOR REPLACEMENT. SO IF ANY BODY IS SHOPPING FOR HOME WARRANT this is NOT the one YOU are looking for!

After a year of "coverage" from Select Warranty" with 3 issues reported to them, our final result is ZERO appliance repairs accomplished, over 20 hours wasted on phone calls, blood pressure from major frustrations spiked 20 points! This fraudulent company has no right to remain in business.
Tip: If you seriously feel the need to purchase a home warranty, the number one difference that separates decent companies from these fraudulent ones is that some, like Select, prorate their coverage on the age of the appliances that you THINK are covered for repair or replacement. Select depreciates 15% per year so a 6 year old appliance (typical age when an appliance might break) they give Zero return for. You pay more for companies that don't depreciate but otherwise, the policies are worthless.

The positive reviews about the Select Home Warranty are written by their own employees, Select Home Warranty is 100% scam, they will not fix anything and even cancel claims before they even go to your house, even after canceling you contract they keep emailing you and calling you as if you never did. The sales representatives lie on your face and promise things they won't deliver.

We have had Select Home Warranty since 2017 Never missed a payment. A few weeks ago our AC unit went out. We made a claim with Select and it started a chain of excuses not to pay. First of all they never sent a service out to see what was the problem. Then we had to send them pictures. Then we were ask to send service records for past three years. We did not have records because we had never had a problem before. Every time we called we got a different rep with a different spill. They finally said we get 150.00 to which we have never received
We just went ahead a canceled Select
I would not recommend this company as it is a scam company with excuses

I requested a balance if I cancelled my policy since they cover NOTHING. They in return refunded me the money $18 when I had 1.5 years left. They lied and said my recording stated I wanted to cancel and they will not refund me the appropriate amount or reinstate my warranty. DO NOT USE!

Please do NOT spend your money with this "Home Warranty" company. As a new customer to Select Home Warranty I am very disappointed and upset that I spent my money purchasing a policy with this company. This company has reimbursement issues, "hidden" probation periods of service, unexpected costs issues, misleading and lack of information when speaking with personnel, as well as poor communication when being transferred to different departments. In any "emergency" repair situation Select Home Warranty is NOT the company to call. Heaven forbid if there is a leak or plumbing issue in your home, you would have an entire swimming pool in your home before Select Home Warranty would send someone over to repair, IF they actually felt like taking the time out of their busy schedules to find a plumbing service nearest to you. Their "reimbursement" is a joke. They will ask for invoices indicating the service that was performed (that you pay for AFTER you pay for the policy) and will give you a refund of only $150. If anyone wanted to pay $300 - $500 for a home repair, then a home warranty policy wouldn't be needed. Long story short, I felt like I had been duped, and wish that I had read more reviews about Select Home Warranty company before I signed up with this circus. One pro to this company is that they have a hell of a sales team, because the person that sold me the policy did a great job of selling the paper that the policy documents were printed on, and an excellent job at concealing what a fraud Select Home Warranty company really is.

Iam with this company since a 3 month but what happens when my air-conditioned not working. 1st. They need 3 years maintenance records. And not any company. Plus they need pictures of the compressor to see how old and too many things. And I live in Texas imagine I stay without A/C till they decide what they want to do

All they do is lie to keep from replacing an item that need replacing. They didn't replace my a. C unit, because they lied and said. It was due from an electrical problem which was not true. My other a. C need to be fix. This time, they saying I have a freon leak, which is not true. They will lie and add in their notes something that's not cover to keep from replacing the item. I will be sending my complaint to the office in Austin, Tx. If anyone had or have a complaint about SHW call this number *******049 or email them. Enough is enough

They have good customer service and find services quickly. The problem is that contractors don't want to come and service Select Home Warranty customers. My first time filing a claim, the contractor SHW provided me with(1st leak response) calling me back complaining about waiting for SHW payments for over 4 months, that contractor turn down my order and said he will not answer SHW phone calls. The second claim i submit, i called the contractor (Texan Mechanical) that SHW provided me with, to make an appointment. The contractor was ready to give me an appointment when i told him my order number and insurance name he said he was not setting appointment for "them" yet. SHW clients was not his priority. The third and last claim i submitted. The contractor (Lujano Plumbing) changed my appointment 4 times. When he came told me that Select Home Warranty wont cover my broken water pipe and wanted me to pay the whole service, part, labor etc to him and for me to submit a refund to SHW. He also complained about SHW owning him 15,000.
This is how it goes with SHW. You submit a claim and it take 2 labor days to get you a contractor (if you call on Saturday it will take the 4 days). Then the contractor takes 2 days to give you an appointment. Then the contractor submit by email his report and it take SHW to 2 labor days to approve. Once approved contractor has to set up another appointment. It takes about 3 weeks to have the work done.

I have had other home warranties and as a realtor Ive had good service. Home Select takes your money and never comes out or responds to calls. They refused to come out and even look at my hot water heaters and no one ever responded to my first claim Why do I even have this warranty that cost me 800 dollars. They are a scam and I am furious!

When I called about a roof leak they came up with every excuse they could - my favorite being my home was 20 ft tall & the roofer was afraid of falling. When I recovered from laughing I asked "then why are the roofers in the roofing business". Representative was very rude & tried every trick in the book to keep me from cancelling my contract. I went with another maintenance company - not only did they cover some items that Select would not cover - my new company does not fine you for cancelling for any reason. So SAVE your money & go with a company who cares & is professional.

We just bought a house and bought a SHW home warranty because, obviously, we did not know all the kinks we might find. We did all the BS, having a realtor and private inspection done. Then during a bad rain storm we found a leak in our laundry room roof. Now this passed our county inspectors/permit but we learned that it was done wrong and funnels water into the ceiling. Because it was done wrong, SHW says they won't fix it. Next, our hot water heater quit. After 3 days waiting for SHW to pick a plumber, he told them he would replace all the parts for $28.00 plus labor. But because it was under factory warranty, SHW would not let the plumber do it. We were told we had to wait for manufacturer to send us the parts in two weeks. No shower for two weeks is crazy. So without checking anything else the plumber left. I bought the parts ($60.00 at Home Depot by the way) and installed myself. Still no hot water. Luckily my neighbors kid is electrician and he found that I was only getting 120 power from a 240 breaker. Another $10.00 out of my pocket for breaker and $10.00 for beer to pay the kid and I now have hot water. SHW did absolutely nothing but take my monthly premium. I'm currently talking with attorney about sueing the seller of the house and may see if I can go after SHW as well. They're useless! Heed my warning... do not contract with this company. J. H.