From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
Fast friendly service, got quick response and it wasnt a hassle.
I was unknowingly billed a lot for something I never signed up or authorized and they refunded me without hassle. The customer service rep was very understanding and kind. I feel safe ordering through SegPay.
P.S.
I would always recommend paying through PayPal for added protection...
Sky,
Thank you for taking the time to leave a detailed review of the team. Your insight is invaluable.
Very pleased by your customer service effort and appropriate your kindness and help to resolve this matter. Thanks again.
Wow, Hossein, thank you so much for the 5-star review. We appreciate it!
分からないことだらけで、困っていましたが迅速に対応していただき感謝しています。
これからも定期的にサービスを利用していきたいと思いました。
リュウマ、
私たちのエージェントがあなたのすべてのニーズを支援することができたことを嬉しく思います。 さらにサポートが必要な場合はお知らせください。
I originally reached out to Segway so that I could reverse a payment because I was charged twice. I emailed the person assigned to my case back explaining the situation and even offering to provide a photo of my statement to show that I was charged twice for the services that you guys provided. I have not heard back and this situation stands unresolved. I would love to keep my services, but I don't believe that I need to have multiple charges on my account.
I was really looking forward to seeing the girl on here but the calls were terrible and I was charged for it and calls I couldn't make! I ended my subscription with you guys!
I have been charged twice the same amount, without any explanation. Never received any answer to my requests!
Talked to a human being which is now a plus. Problem solved.
Brian,
We are here for you 24 hours a day seven days a week. Thank you.
Soddisfatto per la correttezza e la sollecitudine nel rimborso per disguido addebito automatico
Vecchi,
Grazie, passerò le informazioni al Webmaster.
Polite, courteous and expedient response. Prompt and efficient resolution! Well done.
Alain,
Our main goal is to provide great Customer Service. Thank you for taking the time to rate us!
All okay no problems
Service was good. But for me is finish now.
Willie,
We are delighted that you had a positive experience with our Customer Service. Thank you for the feedback.
I'm satisfied with the service of Segpay. Everything was done quickly and to my satisfaction.
Thorsten,
Thank you for taking the time to complete our survey and provide us with valuable feedback.
Muy buena atención al cliente responden lo más antes posible y resuelven nuestras dudas.
Ronald,
Nos esforzamos por brindar tiempos de respuesta rápidos y completos. Gracias por reconocer nuestro arduo trabajo.
Assisting problems and giving feed back was brilliant. Faster and detail explanation were highly appreciated.
Kunara,
Thank you for taking the time to let us know how we are doing. Your feedback is greatly appreciated.
I was contacted quickly and my request was taken care of.
Daniel,
It is our pleasure to assist you. Thank you for the positive feedback.
Disponibili e gentili, ottimo servizio. Hanno riscontrato il mio problema e risarcito il più velocemente possibile.
Speay,
Grazie per il feedback è molto apprezzato.
It doesn't work. And now you're making me enter 50 characters
Mir wurde nicht bei meinem Problem geholfen! Es gibt niemanden der sich richtig um das Problem kümmert
I got a charge to my debit card from u guys that is why I have been emailing u
I have given u my information but u say u can't find me in your system I say u r full of $#*! how can I not be in your system when u billed my account for a membership that I didn't know was going to cost so much
Excellent, timely and easy to process.
Will do business with Segpay again.
John,
We are happy to hear that you had a great experience. Thank you for the feedback.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Christopher. We strive to be fast efficient and friendly.