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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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Es wäre gut in der Landessprache zu antworten und nicht nur auf Englich!
Sunny is nothing but a thief who preys on anyone for their money.
Sunny is a scammer and a crook.
Volevo iscrivermi solamente al sito letsdoeit e mi sono trovato iscritto a doegirls e bang senza che io lo avessi richiesto.
Quindi per chiudere il tutto mi sta bene la cancellazione dai tre siti senza rinnovo automatico come è stato fatto. Proseguire fino alla prima scadenza con letsdoeit, niente riaccredito per letsdoeit come avevo chiesto ma solo per gli altri due. Confermatemi quanto ho scritto Grazie
Saluti
Mauro,
Le circostanze per la tua interazione non erano delle migliori, ma siamo lieti che il nostro team sia stato in grado di aiutarti con i tuoi rimborsi e cancellazioni. Siamo qui per aiutarti con tutte le tue preoccupazioni, 24 ore al giorno 7 giorni alla settimana.
The website (Naughty America) I paid to use for the minimum trial period (3 days) wouldn't let me see anything unless I paid the full $29,95! That's why I canceled the stupid service!
Tried to get a refund for a mistake. Didn't help at all
Had an issue with being charged extra. It got refunded the same day. Quick response and quickly was resolved. That resolution messed up a monthly payment I had paid previously and deactivated my service... once contacted, that got resolved quickly as well. Thanks for quick and easy communication and quickly resolving my issues.
Lisa,
We are thrilled that our team was able to resolve your concern in a timely manner. To receive 5-stars for the support that was provided shows that all of our hard work is paying off. Thank you!
Resolved my issue in a timely manner with little input needed from me!
Cody,
We appreciate the 5-star review. Thank you for noticing our hard work on making our process as efficient as possible.
When I initially agreed to pay the one time payment of $1 it was unclear that I would be charged for a recurring membership.
Я ДО СИХ ПОР НЕ НАШЁЛ, В СВОЁМ НОУТБУКЕ, КУПЛЕННЫЕ 26 ТОКЕНОВ!
Immediate response to email.
Transaction concluded without any delays.
Service as it should be - First Class.
John,
Your 5-star review is much appreciated! We are delighted that you had a stellar experience. Thank you!
Because my credit card expired and was issued a new one. Same number new date. You cancel my membership without notice. That's not very nice or very customer service centric. You may want to rethink what good customer service actually is!
I know little about SegPay. There has never been account abuse. My requests for cancelation of substandard subscriptions have been honored in accordance with contracts. I've never had a voice contact with a human being. This is different with some of the billing entities such as CC Bill where agents actually talk with customers. That means a lot. The cancellation with SegPay was honored at my request because a website rarely updates.
Vincent,
Thank you for the review. We also have other communication outlets that you will find on cs.segpay.com. There we offer voice, email, and chat which is what you utilized to cancel your membership on 6/20/2021. If in the future you would like to speak with one of our Agents you can either use cs.segpay.com as a point of reference or call us at 866-450-4000, there is always someone available 24 hours a day 7 days a week to assist you.
προβλημα στην ανανεωση της συνδρομης δεν μου εκανε πιστοποιηση της πληρωμης με καρτα
ΝΙΚΟΣ,
Σας ευχαριστούμε, είμαστε στην ευχάριστη θέση να ακούσουμε τη θετική σας εμπειρία. Είμαστε εδώ για να σας βοηθήσουμε 24 ώρες την ημέρα 7 ημέρες την εβδομάδα.
My complaint was handled very quickly and I was satisfied by their response.
Doug,
We are pleased to hear that you had a 5-star experience. Thanks so much for the positive review.
Did not take long time, and it was easy. I really liked the GPS system, and Im lokking forward to use your means of transport.
Leif,
Thank you for the positive words. We strive to reply within 24 to 48 hours. We appreciate your feedback!
Highly satisfied with the response of customer care. Solved my issue in least possible time. Very happy for using their service.
Amit,
Your 5-star review is greatly appreciated! Thank you so much!
Didn't feel I could pay for the membership.as I'm now out of work.
Phil,
I am sorry to hear of your misfortune, we are here to assist you if our services are needed in the future. Thank you for the positive survey!
Sehr nette und schnelle Antwort von dem Mirarbeiter
Jetzt hoffe ich nur noch dass ich das Geld zurück erstattet bekomme von Cam4 denn die Seite funktioniert nicht richtig und die Ammistratoren lassen zu wünschen übrig
Jean-Marie,
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung über Ihre Erfahrungen mit dem Kundenservice zu schreiben. Das Feedback ist definitiv von unschätzbarem Wert.
Terrible customer service. Still waiting for all my refunds that you all charged to my card that I did not approve and that I was just looking at the information about the free 3 day trial. I hit the xx to escape I didn't like the guidelines. And you all charged my card first 96.00. Without my approval. Than there was three other charges from gaytryst and bromodates. Please issue refunds for all fees that you charged with illegally without my permission. Asap and remove my card info from your system and do not auto collect any further payments. All I wanted was the free trial, and was charged.
Why do you send feedback forms when the issue is not resolved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ingo,
Danke für deine Rückmeldung. Wir werden dieses Update auf jeden Fall bei der Schulung unserer Callcenter-Agenten verwenden.