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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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I decided to cancel an adult site subscription, and the response was immediate and exactly as requested.
Highly recommended
Required change of membership - all understood first time and - immediately implemented
Peter S.,
Your kind review is greatly appreciated. Thank you!
Raphael
Segpay Customer Service Manager
Just wanted to let people know this site will steal your money.
I had one question and very soon I got a message that it was done.
Hi Gerard,
Glad we could be of service! Thanks for the positive review.
Raphael
Segpay Customer Service Manager
I wanted to cancel a subscription I had for close to a year or so, contacted Segpay Customer Service and submitted, what I thought was the necessary information. Segpay replied promptly and my cancellation was complete, short and sweet. They acted in a very courteous and professional manner.
Hi Melvin,
We are happy that your interaction with our team rated us 5-stars. Thank you so much for taking the time to leave your kind words.
Raphael
Segpay Customer Service Manager
I had a few accounts open that I no longer needed. I sent an email explaining the situation, customer support got right back to me and I got the result I was looking for. They saved me a lot of time and would definitely do business with a company that uses Segpay in the future
Tim,
We are delighted that our team was able to efficiently assist you with your cancelations. As always we are here to assist you 24 hours a day 7 days a week.
Thank you,
Raphael
Segpay Customer Service Manager
You charged my visa credit card and never upgraded my subscription. I then told you all just credit my credit card ending in 4755. I will give you another day and then I will call and file a complaint with Manhunt. Here is where it was taken off of my charge card. MHNEXT LLC *******999 MA US $36.00
I requested that my auto-renewal on Manhunt be cancelled at the end of the current period, which I believe is at the end of April. In return, I received a notice that my subscription to Adam4Adam was being cancelled. This is totally backwards. I do not want to cancel my Adam4Adam membership! I want to keep Adam and let Manhunt expire. It was never clear to me that Segpay got this straight. I still don't know. Please advise.
Me descontaron dinero de mi tarjeta cuando yo ya había cancelado mi suscripción.
Ratas
One exchange of emails to resolve the unwanted charges.
Hi Alan,
Thank you for acknowledging our fast and efficient service. Your 5-stars are greatly appreciated.
Raphael
Segpay Customer Service Manager
Please have someone respond and fix this charge. This is going on 3 months now!
Excellent content but no way of downloading preferable Video scene.
Account blocked just by mistakes in entry. Endless calls with no responsible person to speak to. Polite service but powerless response. Endless tickets issued. Worst experience ever in my life. Ghastly accountability. Multi million dollar transnational with shocking service to customers.
I requested a refund in February and I still do not have my funds in my bank account.
I got a response to a cancelation request that contained my username and password in open text. It happened again when I had to confirm my cancellation. I understand this is a pretty low stakes password but if they don't care enough to obfuscate a password how safe are my billing details? It does not inspire confidence.
Fast and efficient. Ii appreciate the clarity on many issues such as payment and others
Hi Diego,
We are here to assist you with your questions and concerns 24 hours a day 7 days a week. Your outstanding review is greatly appreciated!
Thank you,
Raphael
Segpay Customer Service Manager
I submitted payment for pay for service for 1-year and waited a few days to cancel the recurring payment, but Segpay cancelled my entire subscription. I tried to explain to them several times what happen, but they ended up not allowing me to ever by a subscription and consider if Fraud. If they took the time to look at the history that I have had with the subscription they would have seen I held the subscription for many years and always paid for it. I also emailed a copy of my passport, credit card used, and a copy of my drivers l license to prove I am legit. I do not have time for Fraud games nor do I want to go to jail for $99.00 dollars... that is crazy.
To be honest staff very friendly and I have very quick responses every time I send email or get in touch and definitely appreciate it. Thanks very much again
Wissem,
Your kind words and 5-star review is appreciated. We strive to be consistent and thorough with every interaction.
Thank you,
Segpay Management
NO PROBLEMS THAT I ASKED AFTER 5 DAYS THAT MY SUBSCRIPTION WAS TERMINATED. THANK YOU VERY MUCH FOR RESOLVING MY ISSUE.
Hi Thomas,
Your kind words are greatly appreciated.
Thank you,
Segpay Management
I'm trying to catch up with they site sometimes it's no so easy...
Hi Edgardo,
I apologize for the misunderstanding. This survey is to review your interaction with our Customer Service Representative, this is not for the site based on your content or usage. Do you have the Webmasters contact information to provide this feedback? Let me know if I can be of assistance.
Thank you,
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mike x.,
We are pleased to hear our response time was to your liking. Thank you for the review!
Raphael
Segpay Customer Service Manager