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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
This summary is generated by AI, based on text from customer reviews
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The customer support was amazing. The problem was solved quickly and the support was great
After communicating my decision to close my subscription, I received a message saying that my subscription ended two months before (?).
At the same time, I got another message saying that the service would be stopped at the end of the paid service.
Mein Problehm wurde zu meiner zufriedenheit gelöst. Schnelle Antwort.
Steffen,
Wir freuen uns, dass Sie eine tolle Erfahrung gemacht haben. Denken Sie daran, dass wir 24 Stunden am Tag, 7 Tage die Woche für Sie da sind.
Danke,
Segpay-Verwaltung
Excellent Honnête vue ma peur de ne pas pouvoir me désabonner de reallifecam. J ai trouver sur votre mail d ouverture. Super merci
P,
Merci d'avoir pris le temps de nous laisser votre avis. C'est apprécié.
Gestion Segpay
Excellent, fast response. They react immediately to my request
Krzysztof,
A timely response is what we strive to provide, thank you for the acknowledgment.
Segpay Management
Je regarde depuis plusieurs annèes RealLifeCam et je voulais voir cela un peu mieux.
Je suis déçu les cameras disjonctent toutes les minutes, c'est très énervant, certainement dù aux replay et aux cookies.
Néanmoins votre service de facturation est au point, je n'ai eu aucuns soucis de paiement, et d'arrêt à la fin de ses 6 mois ou 180 jours.
Je pense très sincèrement vous refaire signe dès que possible, je conserve vos coordonnées.
Cordialement...
Jean-Luc,
Merci, rappelez-vous que nous sommes là pour vous aider 24 heures sur 24,7 jours sur 7.
Salutations,
Gestion Segpay
Termination done very quickly, everything in order.
Peter,
Great! We are happy to assist you at any time.
Thank you,
Segpay Management
Tried to make an online purchase. Tried two different cards. First, a standard bank debit MasterCard, got the error message "card payment declined by your bank". Second. A PayPal business debit card, got the message "contact PayPal customer service to complete the transaction". Both my bank and PayPal indicated no purchase request was presented by either card and there were no purchase restrictions on both accounts. Your agent, Alvin I believe, kept repeating the call to the bank and tell them to honor purchases through SegPay. I'm very cautious about calling someone a "Stupid fu-k", but in this case!?!
I have a speech issue and cannot talk on the phone very well. Complained to the merchant and made purchase directly, by PayPal.
Some old scenes, should separated from new scenes /latest date scenes
Jessie,
I apologize for the misunderstanding. This survey is to review your interaction with our Customer Service Representative, this is not for the site based on your content or usage. Do you have the Webmasters contact information to provide this feedback? Let me know if I can be of assistance.
Thank you,
Raphael
Segpay Customer Service Manager
Very helpful and through, always informed me on what was happening and dedicated themselves to solving the problem, which they did,
Mick,
We appreciate the detailed review and are happy that you had a positive experience.
Thank you,
Segpay Management
Respuesta del servicio con verdadera celeridad y claridad en el asunto que nos ocupaba
Mario,
Nuestra respuesta rápida y eficiente es lo que enorgullece a nuestro equipo de Servicio al Cliente. Gracias por el reconocimiento.
Gestión Segpay
We just need to keep all the bad away from our children because our children are our future so let's keep our neighborhoods clean and let's just enjoy one another's company
Gregory,
I apologize for the misunderstanding. This survey is to review your interaction with our Customer Service Representative. Please let us know your thoughts and let me know if I can be of assistance.
Thank you,
Raphael
Segpay Customer Service Manager
I've had cash taken from my account and have no idea who Segway are?
I've not paid for anything from them and no idea where they got my details from … stay clear!
Very fast service for answer and resolution problematics
We're glad you thought so, Ray!
Raphael
Segpay Customer Service Manager
You did a great job,, I hope to work with professionals like you in the future... Thank you
Such kind words! Thank you Gancho.
Raphael
Segpay Customer Service Manager
I was really dissatisfied since they could not solve anything for me and they did not respond to my doubts anymore, they just sent the same presentation template again.
I totally satisfied with the service. My issue was solved fast. Thank you.
No problem, Karina, and thank you for the 5-star review!
Raphael
Segpay Customer Service Manager
It was really fair. Segpay solved a problem with a not correct bill and sent back my money immediately. No long discussion, no problems. Five stars!
We strive for excellence! Thanks for the kind review.
Raphael
Segpay Customer Service Manager
I asked a question and received a quick response. I am totally satisfied with the photos and videos on their site. They also have a reasonable price. They have a few plans that will fit any budget.
Hi Art,
Glad we could be of help! Thanks for the 5-star review.
Raphael
Segpay Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sunny,
Your positive review is greatly appreciated. Thank you so much!
Segpay Management