SeatGeek

I purchased tickets to Frankie Valli last night and another couple were in my seats, they had identical tickets. The venue let me stay but we were moved to the back of the venue. I paid dearly for 3rd row seats.
SeatGeeks responce was that they only sell the tickets and the problem lies with the third party seller or the venue.
I purchased the tickets from SeatGeek not the venue or the third party.
I am seat geeks customer and a responsible company should exceed the customers expectations. That is not the case with SeatGeek.
To make it worse the tickets were purchased with a credit from Seat Geek. They had refused to give me a refund, only offered a credit.
This gave them the opportunity to screw me over again.
Save yourself the aggravation, do yourself a favor and AVOID SEAT GEEK!
Thank You,
Robert Dugan

Show I booked and paid for cancelled along with rest of tour. Easy enough, right. Money back for show that didn't happen? Nope. "All sales final." Of course that was after the cancellation. All that BS on their website about guarantees and cancel at any time is just a lie. Ironically the venue also emailed me news of the cancellation and told me to contact point of sale for full refund. Bye Bye $600. I've emailed and called so many times that I'm just going to give up and do my best to inform everyone what a crook SeatGeek is.

Purchased a parking pass for the US Open. Website shows 30 minute delivery, received the pass 12 hours later - after the tournament round for the day was over. No way to contact them either (or at least not obvious to me) to work a solution. SeatGeek did respond to me a couple of days later and refunded the purchase - which was great, but really needed the tickets. Anyway - Understand things happen.

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

After pressing the buy option for 2 theater tickets, Seat Geek sent back an ambiguous message saying the transaction may not have gone through and that I should check my email. When I checked my email there was no confirmation from Seat Geek. Presuming that the transaction had failed, I ordered 2 more tickets. A minute later two email confirms arrived for 2 tickets each.
I contacted Seat Geek's customer service immediately; they told me that all ticket sales were final, and that I should attempt to sell the tickets through their service. When I failed to get them to reconsider, I attempted to offer the 2 extra tickets for sale at a loss, but their service said they were ineligible!
I don't often feel like a chump, but I did after dealing with them.
3 days later, Fernando from their customer service emailed to say they had secured a refund from the box office. After it was credited, I altered the review from 1 star to 4 stars.
Walter Masterson

Bought 2 tix from a group of 8 and we were unable to choose the seats we wanted and ended up with the worst seats in the group. Never again - use Stub Hub instead.

This company stole 1700 bucks from my account for tickets i never bought never inquired about or wanted to an event that i have never been interested in. I don't know why it is forcing me to select a star it shouldn't even get a half star. I can't show proof of purchase because i didn't buy anything.

Bought tickets minutes into a presale. Quickly realized tickets in my confirmation email were not the ones I had initially selected. So bought others as quick as possible. Then called my Bank to get phone number *******335 for SeatGeek as you can't find it on their site. Talked to customer service within hour after purchase and later received email that refund was denied. So instead of fighting with them I sold tickets, which they charged another $50 for. Now I find out my money will be delivered after event in 6 months. I have used SeatGeek in past without issue on purchase. Sad to say I'm no longer a SeatGeek fan.

We flew from Mexico to see U2 / Sphere Las Vegas and the tickets did not work! A total scam.they sell the same tickets many times! Terrible experience.it has been more than a month and I still do not have my refund! FRAUD

On 5/5/24 I ordered a parking ticket through Seatgeek for an LA Dodgers game. I purchased the ticket while I was waiting in line to enter the stadium parking lot. When I got to the front of the line, I clicked on the email confirmation, but the parking ticket had not yet been available. They let me wait for a while, but after a few minutes they told me I needed to purchase a new parking ticket or exit the stadium parking lot as they could not allow me to wait any longer. The man explained this often happens with Seatgeek tickets, as they're not always delivered for immediate use.
I reached out to Seatgeek for a refund (since I had to purchase a new parking ticket for use), and they refused to provide a refund. I explained to them multiple times that while I received the ticket, I did not receive it in time to use it. They have been incredibly difficult to work with - awful customer service. They can see that the parking ticket I purchased through them was never used, but they refuse to support. I will NEVER use them again. Highly suggest paying for parking through the event venue for another ticket service - DO NOT UES Seatgeek.

On Sunday, ordered tickets for Tuesday practice round for Ryder Cup. "next day service" was not fulfilled. When calling the help line, never was able to talk with a live person, despite LONG wait times.
Email after the event and again recently, no response.
Tried to have credit card company work on my behalf but Seat Geek didn't respond to it either.

So my wife & daughter purchased tickets this past April for last night's Harry Styles Chicago concert. Price for the two tickets and service fees were $943 and change. I told her she was out of her mind! My wife says "I don't know how much time I have left, my cancer could come back anytime, This is about making memories for a lifetime with our daughter!" I said "Buy the tickets!" Upon arriving they were told their tickets were not valid because someone had already entered using them. At the box office they were told it appears the seller had sold them multiple times on various sites. Do they not have some way of verifying tickets are on the level? This is upsetting on so many levels especially seeing as there apparently are no refunds thru Seat Geek. We have contacted them thru their website, and seek a full refund and for Seat Geek to go after the seller.

Listed my tickets by clicking sell in the MLB app and it takes you to SeatGeek. My tickets sold and were removed from my MLB app but I never received payment and SeatGeek says they have no record. They basically stole the tickets!

Bought a $300 ticket for a Dead and Company concert 3 weeks prior to show. Never received it nor my money back. Dozens of emails and phone calls leading up to the event all of which did nothing but run me around in circles and make excuses. Since then they will not respond to emails and have been left on hold with customer service for over 2 hours on 2 different occasions. Am now having to dispute charges with my credit card company - worst customer service experience ever!

We purchased tickets the cowboys game and then attempted to get a parking pass. The first attempt an error message popped up and said the spots were no longer available. So I looked for other spots. After securing those spots, the next day I saw my credit card had been charged for both spots. I immediately tried to contact swat geek but to no avail. They don't respond to your emails at all. Now I am having to go through my credit card company to try to get our money back. I am not surprised, another company focused on profits and not the people! Will not be using them again!

You have to understand thier return policy before you purchase. Its obvious that you can't return them for a refund of any kind, just a promo code that expires in 1 year. But if you want to re-coop you money, you have to sell the tickets on either thier platform or another. Unfortunately, they sell E-tickets with a revolving QR code, which cannot be resold anywhere. Very shady practice. I would have loved to learn this before spending $740. I will not be purchasing tickets from seat geek, and would happily spend a premium with another platform. Frances D (the live chat support) was very helpful.

I purchased tickets only to find out that the already incredible fee was per ticket ($100 for a $300 ticket). I had no intention of paying $100 fee per ticket and I informed them as such within minutes of the transaction. After many emails and phone calls, SeatGeek refused to refund my money or offer any solution. Their "solution" is to suggest I sell the tickets again, on which they will get fees on that sale, and so on, and so on. I threw away so much money and they would rather be greedy than make a happy customer who could return to use their service again. Bad business. Don't buy!

I bought World series tickets and ran into issues. I tried calling but there is no published number nor anyway to get help. I emailed their customer service, they have not responded yet. These are time sensitive world series tickets. I should have went with another site, the only support was through their email address so if you have any trouble you will have to rely on them emailing you back. I will never buy from this site again.