SeatGeek

I tried to cancel my tickets 2 months prior to my event because i'm having emergency surgery and have been down and out of work. I wanted a refund but would be happy with credit so my money doesn't go to waste. I have called countless times, asked for corporate and told i'd get a call back about 4 times and i have gotten absolutely no where. They literally just want your money and their customer support is useless. I'm very frustrated no one i've talked to has been able to help me when they say it's no problem! I'll never buy from seatgeek again absolute waste of money i'm sick about it. Not to mention i'm already so sad i missed my show. Zero stars if i could.

Never having ordered from this website- (and never will again). Our seat value is 99.50 our daughter paid approximately 230 each for these tickets. A gift from our daughter who honestly didn't know better. I printed the tickets out tonight for our Saturday concert. Think there is a calculated reason you are not allowed to print them until 48 hours before? Despicable.
As for your reply Seat Geek of how you have little control, etc. The ticket prices were $165 and she was charged $230. Right, your additional fee is totally fair! No need to spend another minute on this -

My tickets were never released —Hotel expense then sat in a nice restaurant on hold an hour for SG to answer. They gave lip service of apology but 6 weeks later still no refund after many attempts. No tickets plus travel hotel and restaurant expense
Will seek credit card resolution service
No one should be told they may not get tickets up to a few hours ahead Poor policy Consider the risks carefully. They don't respond to contacting.

Purchased tickets to see Pretty Woman with my mom. Never received it nor my money back. Dozens of emails and phone calls leading up to the event all of which did nothing but run me around in circles and make excuses. Since then they will not respond to emails and have been left on hold with customer service for over 4 hours collectively. Am now having to dispute charges with my credit card company - worst customer service experience ever! This company is complete garbage - do not purchase from them!

Bought tickets in 2019 for a Lauren hill
Concert …. It never happen, in fact she's on tour now doing other shows. They tried to tell me well it should be rescheduled. It's been almost 2 years give me my refund. "We will reach out to you".

My husband purchased a parking pass from you late in the day on Friday, November 17th. We attended a Penn State football game. After we arrived at our designated parking lot, we were told quite rudely told this pass is no good. We showed the "supervisor" at the lot that we had a barcode. Once we made arrangements to get the pass printed, he then said they will NOT accept it. That pass cost $200+!

Seriously, how were we able to purchase a bogus pass from your company? Is this a scam? Needless to say, we were extremely livid and will NEVER use your services again. I will tell everyone how horrible your customer service is.

Your phone number is out of service. Your corporate phone # is always busy. And you have NOT responded to my husband's email.

Same ticket on Seatgeek was about $20 cheaper than stubhub so I gave it a try. After being billed for the 4 tickets on my AMEX i then get a note that the "tickets are not available". They will take 3-5 days to credit you back even though they didn't deliver. I can still see the tickets on their website and Stubhub, so I ended up buying on stubhub.
I tried contacting them through IM Support twice and no response after 10 min. I finally got an email response which was not helpful and a phone number that no one ever picked up.
Piece of sh. T company.

Terrible company! I have a purchase fraud I'm fighting and I can't get anyone to answer anything. No emails, calls, nothing. Sit on hold for a CS rep that I don't believe actually exists. Save yourself time, misery and definitely your money!