Scrubs and Beyond

I ordered my 7 items on September 16th, and still have not received any kind of tracking number. I have tried to call 5 times, no one answers. I emailed them and got a run around answer saying they will let me know when my order arrives... still haven't heard anything. They told me one of my items was on backorder until the end of October... fine but what about my other stuff?
So far I got 2 of 7 of my items and that was received on October 19th... it has been over a month and my stuff still has not arrived. The least they could do is send me updates. I had emailed them a not so nice message again requesting updates and they completely ignored it. Will never order from them again, this is ridiculous.

I'm never ordering from this company again. I have been back and forth on the phone with different customer service reps and supervisors and no one can seem to give a straight or correct answer. I ordered 2 pair of scrub pants TEN days ago and the order is still pending. Hasn't been processed, fulfilled, nothing. So I call and they send it to a higher up who hasn't gotten back to me in almost a week. Everyone keeps saying they have no idea why it hasn't processed but will figure it out. Ten days later I still have no answer. Apparently now my issue was sent to corporate and thats been 2 days and I still haven't heard anything. They all keep saying they will contact the warehouse and nothing comes of it. I'm also told now they can't just cancel my order and re process it because I'll be charged twice? It makes absolutely no sense. I don't understand how it takes 10 days to contact a warehouse over 2 pair of pants. I'm relying on these because I can not buy in store and as I'm pregnant I ordered maternity scrubs and my regular ones don't fit. I work in Healthcare I have to wear scrubs.

Ordering easy. Expected delivery yesterday. When arrived today, package was damaged (looks like it was ripped open by a machine) and garment with black distressed mark on front

Ordered 3 pairs of scrub pants and 3 scrub tops. Recd. 1 pair of pants and 3 tops. Expedited shipping dollars 24.+ dollars. Called 2 pants on backorder with no date of availability? The customer service employee spoke with her manager... they will refund me 8.00 on expedited shipping? Really this will be last time ordering from scrubs and beyound, have had similar issues w/ them before. Would have liked to have known about back order purchasing. Just another sh*tty company with poor customer service

I called customer service today to check on the status of my. I ordered 6 items on 9/16 making sure that all of the items ordered were "in stock". The confirmation email I received stated to allow 4-6 business days for delivery and I did receive one of the items ordered on 9/28/2020. I will say that the one item received is great and am very pleased with it. Unfortunately I did not receive the remainder of my order as promised within the 4-6 business day time frame. I was told by the customer service representative that I spoke to that the "remainder of my items were being shipped straight from the manufacturer" and would take additional time to process. That is not what my order stated- that all items were in stock and would be shipped within 4-6 business days. I then asked to cancel my order and was told that this was not possible. I was then transferred to a supervisor (Amanda) who was anything but apologetic, simply stated that she would "send an email to the warehouse asking that the remainder of my order was cancelled." That makes no sense to me whatsoever! She had no reference number for my phone call, no cancellation # to give me. I am very disappointed in this company and will make sure that all of my friends and are aware of the poor customer service provided today. I will never shop at Scrubs & Beyond again (in store or online). Shame on this company!

I was very satisfied with my purchase. The scrubs fit me very well and they are super comfortable. I will definitely be purchasing again in the future.

Free shipping. You all rock! I love a scrub business appreciating the people who use your services. Unlike some unnamed places! Best prices here and free shipping. I recommend all the time!

I bought 2 scrubs and 2 pants on sunday. It said on the page that they took until 2 business day to process the purchase and ship it out. They divide my items into two shipment. They shipped it out the first shipment on the third business day ( until there it was everything good) but they send 3 items on the first shipment and there was missing one scrub to be shipped out. I asked them how long it was gonna take until they ship out the scrubs which was missing and they replied me that they did not even know. So i asked them to change the address of the second shipment and they were ok with that. The problem was that they did not change a $#*! and if you want to return the item they will give you up to 8 dollars per item you want to return. In conclusion DO NOT BUY NOTHING FROM THEM. THE PEOPLE FROM CUSTOMER SERVICE ARE USELESS AND THE SHIPMENT TAKE TO LONG. BUY ON AMAZON CHEAPER AND FASTER.

Sent the following email and message to Scrubs and Beyond. Ridiculously poor customer service, especially in these days, you would think with all the competition, they would fix up their act by now.

This email is in reference to an order placed on Monday 02/06/2023.

Order number: P*******412
Order date: Feb 6,2023, 11:24:11 AM
Order status: Pending

After receiving no further updates regarding my order placed on 02/06/2023, I contacted the customer service phone number on 02/15/2023 to see what was taking so long. I was advised by the customer representative that she does see that the item is in stock, she proceeded to tell she will add a note to my order but it will take up to 2 business days before someone responds. This was a bit disappointing, for one, Scrubs and Beyond took my money instantly and then never bother to ship my item, now I would have to wait 2 more day before I may or may not hear back from someone. I needed this item by Monday, 02/20/23. I advised the representative to simply cancel my order, decided to order from Amazon and have received the item in a timely manner. Sadly, your representative wasn't even apologetic on behalf of the company, seemed like this is a recurring issue with the company.

The website was very easy to navigate. I liked seeing pieces from different angles. I have used Scrubs and Beyond before, and was very satisfied. Scrubs arrived quickly!

Very easy to find what I needed and place order. My order was delivered faster than I anticipated. Great price, great quality! I will definitely order again.

Odered a top, received pants. I called customer service, explained the situation, and emailed a photo if wrong item as directed. After waiting disproportionately long for the correct item, I checked for email from Scrubs and Beyond. My email to them was "rejected as spam". Who sets up a customer service line to reject email?!? I'm guessing a company that doesn't care about customer service.
I call again, angry this time. I got the basic " sorry, will send right item" reply. But this time they want pants returned and sending a return label via PDF file. I asked for a physical label because I do not have a printer. The respone...'Sorry can't be done, Go to FedEx store, sorry for inconvenience"
I tell him I am angry that their mistakes have become my problem and going out of my way to find a FedEx store totally defeats the purpose of shopping online.
His response..."sorry"... that's it... one word... no attempt to assuage the inconvenience.
A three week wait plus a drive to FedEx for a $25 scrub top is NOT a good value.
So that's it. If Scrubs and Beyond is happy with this level of service, I'm done... unless their is a problem with the "right item" that is supposedly enroute, then I will be forced to deal with them again

Don't shop them ever. Very poor made clothes and very poor cut. I wash all my clothes before I try on because of allergy to dye and only them telle it's my problem there crap don't fit. Never bought pants from them before WILL NEVER BUY FROM THEM AGAIN. I do believe that all there stuff isade in sweat shops overseas and that's why it's very poorly made

Thank you for the hero discount!... Needed to return scrub pants, not enough pockets, unable to tell from website pictures

Placed an order for one jacket and three tops on July 23rd. I specifically needed the three tops before August 5th, and according to their website, total transit time for shipping was 4 to 6 business days. All four items ordered showed in stock. I received a shipping confirmation on July 24th saying the jacket had been shipped but no mention of the three tops. On July 28th I sent an email to customer service inquiring about the remaining three items. To date, I have yet to receive a response. I called the customer service number on July 30th to ask why my other three items were not shipped and they could not find my order. I was placed on hold and finally told to call back in an hour because their computers were "in maintenance". I magically received a shipping confirmation in my email shortly after and after calling. I called again to find out what the delay was. My items were supposed to be delivered by July 31 at the latest. The representative told me the items were on backorder. I informed him that I had specifically checked to make sure the items were in stock before ordering. All he could say was that the computer had made a mistake. Now my items will be delivered three days after I needed them. I would return the entire order for a refund but after reading this company's complaints on the BBB, it's not going to be worth the hassle. Will never make another purchase from this company.