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Ryobi ToolsReviews 797

3.1
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Ryobi Tools Reviews Summary

Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.

This summary is generated by AI, based on text from customer reviews

service
303
value
412
shipping
191
returns
164
quality
411
Louisiana
1 review
0 helpful votes
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Best Hegde Trimmer Ever
December 28, 2020

You guys nailed it when you designed the Hedge Timmer. It makes yard work easier and fun. Iam a retired Military member who hated trimming the hedges by hand, but now, Wow! Simpley amazing to use. Thank you Ryobi.

Date of experience: December 27, 2020
Canada
1 review
0 helpful votes
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18V Combo
November 25, 2020

L am very happy with the combo i purchased at Home Depot in West Kelowna, B. C., Canada. It serves my purposes well. One issue with the blower. The end piece keeps falling off. Invoice *******/7032/0005 06/23/20

Date of experience: November 24, 2020
Texas
1 review
0 helpful votes
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My Ryobi Tool
November 23, 2020

As a 1st time buyer I had no idea how easy it'd be to assemble my Compact Ltwt Leaf blower. Once I bought it a day ago I was very surprised ate putting it together, especially since I am a disable veteran and have an extremely hard time working on things with my hands. I was also very surprised on how light weight the blower was. After charging the battery and using my blower to clean out my driveway I highly recommend it for anyone who may be disabled or even just having problems with their hands.

Date of experience: November 21, 2020
North Carolina
1 review
0 helpful votes
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Competitive price, neat packaging, RY3818 worked smoothly out of the carrying crate.
Worked flawlessly first time out.

Date of experience: November 21, 2020
Massachusetts
1 review
0 helpful votes
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18volt one+ blower
November 18, 2020

I got the leave blower at home depot for a great price got tied of raking. It"s light strong power battery last forever will be buy more Ryobi tools in the future

Date of experience: November 16, 2020
Louisiana
1 review
0 helpful votes
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Good little sprayer
November 11, 2020

This is my second one gallon 18 volt chemical sprayer. First was purchased on March 2018. Disappointed that it did not last longer, however, it was so easy and convenient to use that I purchased a second one. Rechargeable battery is interchangeable with other Ryobi tools. I am a 72 year old woman so a one gallon sprayer, once it is filled, is about all the weight I can handle.

Date of experience: November 9, 2020
Oklahoma
2 reviews
1 helpful vote
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Generator 6500 volt
November 6, 2020

One receptical did not function properly. It keeps throwing a breaker even though nothing is plugged in to it.
The green light on left side dual receptical goes off after about 5 seconds reset. Right side receptical works fine.
At no time has the GFCI breaker been tripped.

Date of experience: November 6, 2020
Canada
1 review
0 helpful votes
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I had a Ryobi leaf blower for about 5 years and it finally quit (the fan disintegrated) last month.
I bought a competitors blower & returned it with in a day as it did not measure up to the Ryobi. I am glad that I did as the new blower is a newer model (naturally, after 5 years) & has better power than my old one & works well on wet & dry leaves. Because I also have about 16 other 18v all in one Ryobi tools I now have another spare battery. Love the product & make good use of all of the 16 tools I have

Date of experience: November 3, 2020
California
1 review
0 helpful votes
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Great tools
October 30, 2020

I have many of there tools love them all... easy to use especially for me that I have arthritis. Would recommend these products.

Date of experience: October 28, 2020
South Carolina
1 review
0 helpful votes
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GREAT TOOLS
October 29, 2020

Your Tools are the BEST the drills blower sprayer air pressure every peace is super the tiller is find and the people at home depot believe in the RYOBI is one of there best idems in there store. The blower that I have for 6 years is still going strong. I have 8 RYOBI product. They are all working great. I recommend that you invest in RYOBI products in the long run you will be very happy and fill that the money you but into there PRODUCT is like putting money in the bank. Every X mass i buy a new RYOBI product for my son, and he love them. This year WE are going to buy him a Sprayer. Thanks RYOBI for your product. And bring more products to the marked this year.

Date of experience: October 28, 2020
Georgia
1 review
0 helpful votes
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40 volt blower
October 23, 2020

The blower works great but I bought and extra battery and the blower doesn't last long even on slow speed

Date of experience: October 23, 2020
Virginia
1 review
0 helpful votes
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I have trimmer, drill, blower, hedge trimmer, enjoy them, the 40 volt trimmer and love the power, and dependability
I am now having sever back problems and am still able to do my yard, thanks to my RYOBI EQUIPMENT. I have noting to say but good, I have had them 5 years, I am retired and 76 years old

Date of experience: October 16, 2020
Nevada
1 review
0 helpful votes
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My son bought me the outdoor leaf vacuum for Christmas but unfortunately I did not actually receive it till July of this year 2020 because we live live several hours apart and then the pandemic started. The item worked great one time then never worked again. When I checked with Ryobi on internet, it stated must have receipt. I had no receipt and my son had lost the receipt. I gave Ryobi a bad review because I was pretty upset, however, the next day I received a email from ALEX who manages online reviews and said he wanted to help me. He turned it over to Ryan the Product Manager. Both men were polite and professional and acted concerned. They had me do different things to help them troubleshoot what the problem was. I thought it might be the battery or charger. It turned out to be the actually leaf blower and end of story, Ryobi sent me a brand new one with a battery and charger. Its been awhile since I have seen great customer service like this. Thank you guys very much.
Bill Layton

Date of experience: October 12, 2020
Texas
2 reviews
1 helpful vote
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DON'T EVER BUY RYOBI, AND EVEN WORSE DON'T EXPECT THEM TO HAVE ANY LEVEL OF INTEGRITY, WHEN IT COMES TO THEIR TOOLS OR COMPANY!
I had a brand new less than 2 month old RYOBI battery and tools in my truck, not even charging and it burnt my new truck up before I sold the truck.
I tried to get a hold of Ryobi multiple times over the phone, emails, social media and everything; and they completely ghosted me about the whole thing. Wouldn't even replace the tools or anything!
*Luckily I was outside when this happened and heard the truck topper window explode and there was a hose near by to extinguish the fire before it was a total loss!

+8
Date of experience: October 6, 2020
Pennsylvania
1 review
0 helpful votes
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Great Pressure Washer
September 24, 2020

Bought the 3000 psi washer and I am very happy with the choice I made. It is lightweight and I love the dial head for selecting the type of spray. Ryobi just keeps getting better and better!

Date of experience: September 23, 2020
Virginia
1 review
0 helpful votes
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I have a couple of Ryobi electric products and have had wonderful service with them with no problems

Date of experience: September 20, 2020
Kansas
1 review
2 helpful votes
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Ryobi mower is horrible
September 18, 2020

The thing never works. Worst purchase and I love other Ryobi products. Unfortunate buy. It will stop every five seconds no matter what you do.

Date of experience: September 18, 2020
South Carolina
2 reviews
0 helpful votes
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My electric pressure washer is easy to use, light & does a great job cleaning the driveway, and home

Date of experience: September 12, 2020
Georgia
1 review
0 helpful votes
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The best you could ask for
September 11, 2020

Used ryobi tool from day one, everyone told me you are throwing your money away. So i threw my money for a home run. And still have some of the orginal tools
Thanks

Date of experience: September 11, 2020
Canada
1 review
1 helpful vote
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Not Impressed
September 11, 2020

My quarrel with Ryobi is probably with the batteries more than anything. One quite after two years, and the others last so briefly I spend more of my time walking back to the house to put it back on the charger. The drill does the best, but the Reciprocating saw and Circular saw's lifetime is useless. You can make maybe five cuts on 12'' boards. Also, the one battery refuses to work on the Circular saw.

Date of experience: September 11, 2020

About the business

RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. RYOBI is the brand of choice for millions of homeowners and value-conscious professionals.


ryobitools.com
Anderson, South Carolina, United States
+176