Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.
This summary is generated by AI, based on text from customer reviews
Love this mower! Powerful yet quiet. Push button start is a game changer. Short learning curve for self-propelled but it is so much easier navigating the slope of my lawn. Highly recommend.
It was easy to assemble and prepare the mower for use. Tried the mower at various hights and speeds and picked the one that made the lawn look great. I especially like the ability to push the mower on a small part of our lawn and use the self-propel part on the larger section. The charger is easy to use because the battery is so convenient to install and remove. Handles are at great height for comfortable walking while mowing. Variable speed is great. Easy for wipe down and clean up after use.
I'm 81 years old and those gas trimmers are too hard for me to start. Went to home Depot and purchased a Ryobi 13" 18V cordless trimmer. Easy to put together and start. The instructions were easy to follow I Charged the battery and tried it WOW So easy to handle, Light weight and really does the job.
I have been a RYOBI fan from day one. I bought the RYOBI drill a few year ago and still have yet to charge the battery. And I know my power washer will stand up to the test as well!
I purchasded A Ryobi 18v pressure washer to clean and remove old stain from deck. This smal pressure washer worked absolutely great. It did a super job and was very easy to use and control, it clean wonderfilly
I have purchased several different tools from Ryobi and I have always been very pleased. I have never had to return any of there products.
Good tool for outdoor use and inside schools build cleaning car cleaning sidewalks windows church picnic
Best pressure washer is electric and feels like gas machine 100% recommended no gas no oil amazing
Home Depot
I have used an electric lawn mower made by another manufacturer for 18 years and it is now worn out so, after researching current products, I decided to purchase a 16" Ryobi cordless push mower and it has exceeded my expectations! Not only does it have more than adequate power and battery life and a relatively light weight, but the "gear-down" feature when mowing high grass was a stunning and pleasant surprise! So far the mower has performed beautifully! I highly recommend this mower!
Larry Wilson
The only tools that get the job done. I've used other brands and they break. These are the best tools I have ever used.
RYOBI tools are the best I've ever used for over 15 years. I have about every tool they make. Wouldn't change anything on my tools. Warranty is best that you can find. Thank you RYOBI for such wonderful service and tools...
Got this for my wife for her Birthday and she loves it. I have purchased several 18V Ryobi Tools for her and she would not trade them for nothing.
I love the Ryobi 18V Cordless Jet Fan blower. It's light weight and has a lot of power blowing leaves, and dirt in the garage & outside.
I would recommend to everyone especially Senior Citizens. It's awesome!
I used my Home Depot credit card. Date 4/13/21
I have the statement with the charge of 149.00 on it.
************** RV18VHP Brushless Blower -This number is on my statement slip.
I can send you a copy in the mail if you need it.
Doris Mary Duffy
Fernandina Beach Florida *******
I'm a first time buyer of the RYOBI Brand. I'm very satisfied of the product and very excited to utilize this machine, it's been very helpful around the farm and very reliable. I cant stress enough how much of an investment this is. Thank you and may God bless
Purchased a Ryobi chain saw on April 10,2021 in Knoxville at Home Depot. Had a glowing review of model *******, 40v by another customer in the store. Used it on 4/11/21 on three downed trees. Worked great, plenty of power to do the job and we did not have to mess with fuel and mixing on gas powered chainsaws of which I have three. Good product. Looked for but could not locate mfr number or serial number to set up warranty.
Advice?
Purchased the electric rider 10 months ago, charger stopped working after 10 months. For 2 days, I spent hours and hours on the phone. They keep transferring me from person to person to wrong departments (one person told me 'hold on I'll check' and transferred me to garage tools or something, which has nothing to do with riding mowers, and I cannot get replacement. Home Depot service told me to wait 8 weeks or so for replacement (crazy for spring), and I chatted on Ryobi website and some Alisa person told me to take to service, I told her I already did and service said I need new charger because it's dead and need a new one, but she ignored my message and provided me link of local services and said 'have a nice day' and left. I could just punch such horrible customer support. With this support, they will lose all their customers. I'm returning the whole rider and buying another brand where I can get support when something breaks. Never again Ryobi brand. Horrible horrible customer support. Impossible to get support for a product that's suppose to last lifetime, only lasted 10 months. BEWARE RYOBI
I just bought a pressure washer and used it today. It is small and lightweight but has more than enough pressure for washing my house, sidewalks and driveway. Very happy camper here!
I just purchased a 40 volt leaf vacuum. When I got it home and purchasing the battery and charger which was almost as expensive as the vacuum it's self. I was at all satisfied. The machine has plenty of power but battery dies way to fast. The machine is bulky and cumbersome when the battery is added it is very heavy. No shoulder strap is supplied to help off set the excess weight.
The feeder tube clogs very easily.
The collection is very cumbersome as well. It mounts under the machine and needs emptied frequently for my needs. The discharge for the bag is placed to fill bag under the machine.
Other vacuuming equipment I have owned discharged from the rear am was comparable with attachments for greater vacuuming capacity.
Further research needs done on this unit and some redesign. I have man Ryobi tools and have influenced several others to switch.
This tool gets my thumbs down. It will be going back to the store tomorrow I assure you. Sorry Ryobi!
My ryobi string trimmer and leal blower is a 2 cycle that has lasted me over 10 yrs. I just bought a new trimmer today that is a 4 cycle which eleminates mixing oil and gas. Good job Ryobi, out with the old and in with the much better new.
Answer: I own 2 chain saws, 18" bar and 14"bar, both run excellent, I have cleared a lot of trees over the last several years on property up north, thank you
Answer: Yes, call Ryobi's 800 number. They will send a replacement. The same thing happened to me.