business logo of Ryobi Tools

Ryobi ToolsReviews 797

3.1
How would you rate Ryobi Tools?
grey star
grey star
grey star
grey star
grey star

Ryobi Tools Reviews Summary

Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.

This summary is generated by AI, based on text from customer reviews

service
303
value
412
shipping
191
returns
164
quality
411
Michigan
1 review
0 helpful votes
Follow Deanne T.
Unfollow Deanne T.
Send Message
Share Review
Report Review

Love this mower! Powerful yet quiet. Push button start is a game changer. Short learning curve for self-propelled but it is so much easier navigating the slope of my lawn. Highly recommend.

Date of experience: May 5, 2021
Washington
1 review
0 helpful votes
Follow Roger T.
Unfollow Roger T.
Send Message
Share Review
Report Review

It was easy to assemble and prepare the mower for use. Tried the mower at various hights and speeds and picked the one that made the lawn look great. I especially like the ability to push the mower on a small part of our lawn and use the self-propel part on the larger section. The charger is easy to use because the battery is so convenient to install and remove. Handles are at great height for comfortable walking while mowing. Variable speed is great. Easy for wipe down and clean up after use.

Date of experience: May 4, 2021
Illinois
1 review
0 helpful votes
Follow Donna T.
Unfollow Donna T.
Send Message
Share Review
Report Review

My Ryobi light weight weed eater is fantastic to maintain. It zips right through the weeds. Ty for a great investment..

Date of experience: May 4, 2021
Michigan
1 review
0 helpful votes
Follow Don V.
Unfollow Don V.
Send Message
Share Review
Report Review

I'm 81 years old and those gas trimmers are too hard for me to start. Went to home Depot and purchased a Ryobi 13" 18V cordless trimmer. Easy to put together and start. The instructions were easy to follow I Charged the battery and tried it WOW So easy to handle, Light weight and really does the job.

Date of experience: May 4, 2021
BO
1 review
0 helpful votes
Follow STANFORD S.
Unfollow STANFORD S.
Send Message
Share Review
Report Review

Awesome Product!
May 2, 2021

I have been a RYOBI fan from day one. I bought the RYOBI drill a few year ago and still have yet to charge the battery. And I know my power washer will stand up to the test as well!

Date of experience: May 1, 2021
Canada
1 review
0 helpful votes
Follow james s.
Unfollow james s.
Send Message
Share Review
Report Review

I purchasded A Ryobi 18v pressure washer to clean and remove old stain from deck. This smal pressure washer worked absolutely great. It did a super job and was very easy to use and control, it clean wonderfilly

Date of experience: May 1, 2021
Texas
1 review
0 helpful votes
Follow Cecil O.
Unfollow Cecil O.
Send Message
Share Review
Report Review

Satisfied customer
April 29, 2021

I have purchased several different tools from Ryobi and I have always been very pleased. I have never had to return any of there products.

Date of experience: April 27, 2021
Georgia
1 review
0 helpful votes
Follow Bob F.
Unfollow Bob F.
Send Message
Share Review
Report Review

Ryobi tool
April 28, 2021

Good tool for outdoor use and inside schools build cleaning car cleaning sidewalks windows church picnic

Date of experience: April 26, 2021
New York
1 review
0 helpful votes
Follow Javier C.
Unfollow Javier C.
Send Message
Share Review
Report Review

Pressure washer
April 28, 2021

Best pressure washer is electric and feels like gas machine 100% recommended no gas no oil amazing
Home Depot

Date of experience: April 26, 2021
North Carolina
1 review
0 helpful votes
Follow larry w.
Unfollow larry w.
Send Message
Share Review
Report Review

I have used an electric lawn mower made by another manufacturer for 18 years and it is now worn out so, after researching current products, I decided to purchase a 16" Ryobi cordless push mower and it has exceeded my expectations! Not only does it have more than adequate power and battery life and a relatively light weight, but the "gear-down" feature when mowing high grass was a stunning and pleasant surprise! So far the mower has performed beautifully! I highly recommend this mower!
Larry Wilson

Date of experience: April 26, 2021
South Carolina
1 review
0 helpful votes
Follow Antonio C.
Unfollow Antonio C.
Send Message
Share Review
Report Review

The only tools that get the job done. I've used other brands and they break. These are the best tools I have ever used.

Date of experience: April 24, 2021
Texas
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Send Message
Share Review
Report Review

Best I've ever used
April 24, 2021

RYOBI tools are the best I've ever used for over 15 years. I have about every tool they make. Wouldn't change anything on my tools. Warranty is best that you can find. Thank you RYOBI for such wonderful service and tools...

Date of experience: April 23, 2021
Michigan
1 review
0 helpful votes
Follow TJ H.
Unfollow TJ H.
Send Message
Share Review
Report Review

Pruning Chain Saw
April 17, 2021

Got this for my wife for her Birthday and she loves it. I have purchased several 18V Ryobi Tools for her and she would not trade them for nothing.

Date of experience: April 17, 2021
Florida
2 reviews
0 helpful votes
Follow Doris D.
Unfollow Doris D.
Send Message
Share Review
Report Review

I love the Ryobi 18V Cordless Jet Fan blower. It's light weight and has a lot of power blowing leaves, and dirt in the garage & outside.
I would recommend to everyone especially Senior Citizens. It's awesome!
I used my Home Depot credit card. Date 4/13/21
I have the statement with the charge of 149.00 on it.
************** RV18VHP Brushless Blower -This number is on my statement slip.
I can send you a copy in the mail if you need it.
Doris Mary Duffy
Fernandina Beach Florida *******

Date of experience: April 16, 2021
Guam
1 review
0 helpful votes
Follow Jesse i.
Unfollow Jesse i.
Send Message
Share Review
Report Review

I'm a first time buyer of the RYOBI Brand. I'm very satisfied of the product and very excited to utilize this machine, it's been very helpful around the farm and very reliable. I cant stress enough how much of an investment this is. Thank you and may God bless

Date of experience: April 14, 2021
Georgia
1 review
0 helpful votes
Follow Gerald M.
Unfollow Gerald M.
Send Message
Share Review
Report Review

Loved new chain saw.
April 13, 2021

Purchased a Ryobi chain saw on April 10,2021 in Knoxville at Home Depot. Had a glowing review of model *******, 40v by another customer in the store. Used it on 4/11/21 on three downed trees. Worked great, plenty of power to do the job and we did not have to mess with fuel and mixing on gas powered chainsaws of which I have three. Good product. Looked for but could not locate mfr number or serial number to set up warranty.
Advice?

Date of experience: April 12, 2021
Washington
1 review
1 helpful vote
Follow Olya M.
Unfollow Olya M.
Send Message
Share Review
Report Review

Purchased the electric rider 10 months ago, charger stopped working after 10 months. For 2 days, I spent hours and hours on the phone. They keep transferring me from person to person to wrong departments (one person told me 'hold on I'll check' and transferred me to garage tools or something, which has nothing to do with riding mowers, and I cannot get replacement. Home Depot service told me to wait 8 weeks or so for replacement (crazy for spring), and I chatted on Ryobi website and some Alisa person told me to take to service, I told her I already did and service said I need new charger because it's dead and need a new one, but she ignored my message and provided me link of local services and said 'have a nice day' and left. I could just punch such horrible customer support. With this support, they will lose all their customers. I'm returning the whole rider and buying another brand where I can get support when something breaks. Never again Ryobi brand. Horrible horrible customer support. Impossible to get support for a product that's suppose to last lifetime, only lasted 10 months. BEWARE RYOBI

Date of experience: April 12, 2021
Canada
1 review
0 helpful votes
Follow Gail M.
Unfollow Gail M.
Send Message
Share Review
Report Review

Pressure Washer
April 6, 2021

I just bought a pressure washer and used it today. It is small and lightweight but has more than enough pressure for washing my house, sidewalks and driveway. Very happy camper here!

Date of experience: April 5, 2021
North Carolina
1 review
0 helpful votes
Follow Ronald C.
Unfollow Ronald C.
Send Message
Share Review
Report Review

I just purchased a 40 volt leaf vacuum. When I got it home and purchasing the battery and charger which was almost as expensive as the vacuum it's self. I was at all satisfied. The machine has plenty of power but battery dies way to fast. The machine is bulky and cumbersome when the battery is added it is very heavy. No shoulder strap is supplied to help off set the excess weight.
The feeder tube clogs very easily.
The collection is very cumbersome as well. It mounts under the machine and needs emptied frequently for my needs. The discharge for the bag is placed to fill bag under the machine.
Other vacuuming equipment I have owned discharged from the rear am was comparable with attachments for greater vacuuming capacity.
Further research needs done on this unit and some redesign. I have man Ryobi tools and have influenced several others to switch.
This tool gets my thumbs down. It will be going back to the store tomorrow I assure you. Sorry Ryobi!

Date of experience: March 30, 2021
Alabama
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Send Message
Share Review
Report Review

My ryobi string trimmer and leal blower is a 2 cycle that has lasted me over 10 yrs. I just bought a new trimmer today that is a 4 cycle which eleminates mixing oil and gas. Good job Ryobi, out with the old and in with the much better new.

Date of experience: March 30, 2021