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Ryobi ToolsReviews 797

3.1
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Ryobi Tools Reviews Summary

Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.

This summary is generated by AI, based on text from customer reviews

service
303
value
412
shipping
191
returns
164
quality
411
Kentucky
1 review
0 helpful votes
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Good choice
June 13, 2021

. If you are like me and have a difficult time holding a tool and pull starting it, then this is the one for you Its lightweight, easy to manage and starts right up once the charged battery is in place. Its not for a commercial job but is just what I needed for around the house. This is an honest sincere review. It does not matter to me whether you purchase it or not. I am just telling you as it is.

Date of experience: June 11, 2021
Canada
1 review
0 helpful votes
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Our trimmer
June 10, 2021

Purchased the 2080 trimmer with battery and charger. Great deal and it works so nicely. We had a little problem with a knife falling off and the company was gracious to deal with. It is so light and easy to operate. Thanks for making a great product

Date of experience: June 10, 2021
Oregon
1 review
0 helpful votes
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Light weight
June 10, 2021

This is a excellent choice for a homeowner with a small amount of weed eating. Light weight and no back pain.

Date of experience: June 9, 2021
Wisconsin
1 review
0 helpful votes
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My wife is a very small individua but she loves to work outdoors. We had other weed wipers but they were to heavy for her. She's able to move along at her own pace She helps me out because I'm to weak at times due to my illiness's Thank you Ryobi for your help! Mike Gruszka

Date of experience: June 9, 2021
Canada
1 review
0 helpful votes
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I ordered a lawn mower, but sent it back as my daughter bought me a better one without my knowledge. I was going for electric cord one, but she got me a battery one with a trimmer and blower. I did have a battery one before but could not pick-up the battery to recharge it as it was so heavy. I was very surprised with the batteries for my new lawn mower, they weigh next to nothing, so I am able to do every thing myself. Being 73 years old it is nice to have something like this Ryobi, being able to do this myself is great. I have tried the trimmer and with the battery in it is not heavy either, blower is the same. So thankyou very much for this product, I recommend this to anyone. Because i am an older lady, I have people tell me to get someone else to do it. But because of your product and thanks to my daughter I am still independent. Thankyou again. Sheila Pikkert. I am sorry I cannot send you proof of purchase as my daughter got it for me and she lives north of Toronto.

Date of experience: June 7, 2021
Massachusetts
1 review
0 helpful votes
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Making It easy
June 7, 2021

It is so nice to have a tool you can depend on gettng the job done with the least amount of trouble a tool can cause very dependable and well designed for handling

Date of experience: June 6, 2021
Florida
1 review
0 helpful votes
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BEST ever
June 4, 2021

I love the RYOBI power tools. The cordless drill is the best ever. I like the speed chuck because it is quick and easy. The battery lasts longer than any other battery and recharges quickly. Also the battery powered leaf blower is the best ever. Powerful and light weight and easy to use. I use it every Sunday in Church, to clean the carpet down the center isle. Then I clean the outside sidewalks and front porch. All in about 2 minutes. I also enjoy the hedge trimmer and cut off saw. And they ALL take the same battery. Ryobi is the BEST.

Date of experience: June 3, 2021
Georgia
1 review
0 helpful votes
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40V self propelled mower
June 3, 2021

This is an excellent, well designed mower. It's so easy to use and doesn't wear me out. When using the bagger, as it fills up, it gets light in the nose and the front wheels will come off the ground if you're not watching.

Date of experience: June 2, 2021
Idaho
3 reviews
2 helpful votes
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Approx. 6 years ago I purchased a Ryobi string trimmer. It gave good service until yesterday when the pull cord broke. Having replaced many of these cords on power tools over the years I went to the hardware store and purchased a replacement cord. When I began disassembly of the trimmer to repplace the cord I found that near total disassembly of the trimmer was necessary to replace the pull cord, necessitating taking the trimmer in for service. This service would have cost more than 100 dollars which is significantly more than half the original purchase price. The pull cord is a wear part and like a spark plug, should be easily replaceable by the homeowner. This situation makes the trimmer a trash item, despite it's like new condition (excepting the pull cord) as repairs are overly expensive. Poor design. Poor customer service from their call center. I will not purchase further products from Ryobi.

Date of experience: June 2, 2021
Florida
1 review
0 helpful votes
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Life Savers
June 1, 2021

We love RYOBI tools. We have a small landscaping business and these tools have helped us do a complete, beautiful job that our customers expect. THANK YOU RYOBI TOOLS

Date of experience: June 1, 2021
Texas
1 review
0 helpful votes
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Weed trimmer
June 1, 2021

Just got it. Did a great job so far. Easy to operate. Battery was great did my whole yard and only used 1/2 power.

Date of experience: May 31, 2021
Pennsylvania
1 review
0 helpful votes
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Not a cheap tool made well
May 30, 2021

I have several ryobi tools. The battery last along time before charging Its nice that the battery will work on all other Ryobi tools 18 volt ones.

Date of experience: May 29, 2021
Arizona
1 review
0 helpful votes
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Shear quality
May 28, 2021

How often do you get to say thank you to a company that has built an excellent product This is my chance.

Date of experience: May 27, 2021
Utah
1 review
0 helpful votes
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Leaf blower
May 26, 2021

This leaf blower is easy to hold. I don't have the stranth to hold much waite so this is great to hold on to. Dose a pretty good power. My other blower has a lot of power but I can't lift it anymore.

Date of experience: May 26, 2021
Colorado
2 reviews
0 helpful votes
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Lawnmower
May 25, 2021

It was so easy to put together myself. It's very easy to handle. I am a 60 yr old woman, if I can lift it and put it together anyone can.

Date of experience: May 23, 2021
Canada
1 review
0 helpful votes
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Purchased a trimmer with the online App.
Found out later that the battery and charger didn't come with it. Now need to make another purchase to get the items to run it.

Date of experience: May 21, 2021
Michigan
1 review
1 helpful vote
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Ryobi privacy policy states that customers can "opt out" of them selling customer information. When you try, they disconnect you.

Date of experience: May 19, 2021
Colorado
1 review
0 helpful votes
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Great tools at great price, incredible customer service... Extremly durable drills and impacts, we use every day on our three moving trucks. THANK YOU

Date of experience: May 19, 2021
Michigan
1 review
0 helpful votes
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I have bought 18volt drills and band saw and a electric power washer, and other tools. I like the durability of Ryobi products.

Date of experience: May 12, 2021
Michigan
1 review
0 helpful votes
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I like this product better than my gas one it is easy to use and I love the way it worked on my deck

Date of experience: May 11, 2021