RushMyPassport

A+ for getting me my passport a week earlier than originally anticipated.

C- for lack of coordination/communication.

Context: I called just to check the status of my order. The customer service agent quickly told me that the order was still out, and that I would receive my passport in a week (per order). Not a problem, that would be fine. But no more than 30 minutes later, I received an email to inform me that my passport was already on its way to me via FedEx. So, while I greatly appreciate the quick service, the lack of accurate information from customer service leaves reason for concern.

Our company uses RushMyPassport and Visa expedited services regularly. We switched from another provider and we receive outstanding service every time. For this instance, my customer service rep was Ben Figueroa and he gave me the utmost service possible. Answered any questions I may have had and made sure that the passport was issued within the time constraint. He explained the process and the passport was back as promised. No hassles, no problems. Excellent customer service was given! This is an A++ provider!

Absolutely the worst customer service because there isn't any! Sent my passport to be renewed 3 weeks ago and they sent (1) one email regarding a return mailing issue that went straight to SPAM. They said that I had not signed the application (even though I did and had a scanned copy of it). I didn't notice their email until a couple of days ago when I happen to be cleaning up my mailbox and running a search to see if there was any follow up to my renewal.

I called over several days and never could speak to a live person. Was on hold for several hours in total, several times throughout the day. I even requested automatic callbacks (all of which never happened). I have a trip in early March and this company has majorly dropped the ball in their lack of communication, service, and follow-up. I even spent another $65 overnighting them another copy of a form they already had. Still no word. They have my old passport and passport card and I have zero information as to the status. TERRIBLE SERVICE AND COMMUNICATION. STAY AWAY! I hardly ever write a negative google review but this straight negligence on the part of rushmypassport.com. I will filing a complaint against this company under the Florida Deceptive and Unfair Trade Practices act if I do not hear back from the company today. - Eduard Kotlyarov, Jr., Esq.

I am thoroughly impressed with the top notch service with rushmypassport.com, especially with Andi. She was phenomenal in helping me with my services. I cannot be any more happier with the outcome of my situation. I was not only blown away by the amazing customer service with Andi, but also with Naomi for following through. I would recommend this company to every friend and family member. Thank you so much to rushmypassport.com for making this happen!

RushMyPassport sounds too good to be true, doesn't it? I was hesitant and nervous to utilize a service unknown to me in the past. I researched their website and was convinced this service would serve me well. Then, I picked up the phone and the customer service folks were so incredibly helpful, and took the time to answer all my questions. All steps in the process went as stated and planned; and, my passport arrived on time. I'm grateful; thank you! Now, off to Jamaica!

I had to get passport for my 17 year-old daughter ASAP. I contacted the rushmypassport on 2/23 (Monday), and got the passport on 2/27 (Friday). Since my daughter was still a minor, I had to find the post office that gave her an appointment on 2/24. Other than that, everything went smoothly. Instruction and follow-up were very clear. Only information I did not get from the rushmypassport, but the post office clerk was that I'd better use their money order, not personal check, because the passport will not be processed until the personal check gets cleared. Overall, I am satisfied with the service.