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RushMyPassport

Overview

RushMyPassport has a rating of 4.4 stars from 5,119 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

service
70
value
72
shipping
66
returns
56
quality
63
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1 review
How would you rate RushMyPassport?
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Christina b.
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This is my second time using rush my passport and it's been a great experience. Hassle free and accurate. The specialist walked me through everything and made sure before I mailed all my documents that I had everything in order. And then I received my
Passport quick. I paid for expedited and it was delivered. No delays or hassles during this whole process. Fantastic service and fantastic product.

Date of experience: March 23, 2019
Darlene F.
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Rush my passport provided excellent service
March 21, 2016

Rush my passport provided excellent service. I got all my information together with their step by step instructions and they took care of all the rest for me. It was a smooth process. I had a couple of questions that I asked through online chat and they were very prompt in answering. I would definitely recommend this service to anyone else needing their passport in a timely manner.

Date of experience: March 21, 2016
Ani B.
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Professional and fast service!
July 12, 2017

Professional and fast service! I received my passport much quicker than I expected with the basic service. Also I received an email at each step in the progress. I never had to wonder and contact customer service about that. Excellent 5 star service! Even everything were very easy, I only wish they had a local office to go to submit the paperwork, instead of calling and mailing it.

Date of experience: July 11, 2017
Daniel N.
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Website was easy to use, explained my options well, and the step by step instructions were perfect. Very nice feature of calling in first to assure everything was correct before sending in documents and payment, and excellent communication throughout. Great service, thank you!

Date of experience: December 18, 2019
Joe D.
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Given my busy work and travel schedule, my passport expiration snuck up on me. I must say the process was simple, easy to follow, professional and super fast! I would recommend to any business professional looking for a trustworthy and highly reliable source.

Date of experience: August 1, 2015
Greg Q.
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What a lifesaver!
July 26, 2017

What a lifesaver! When the panic hits, two weeks before your trip, that your passport has expired, it's nice to know Rush My Passport is on your side. The process was simple, straight forward and my passport arrived several days ahead of schedule.

Date of experience: July 26, 2017
Pennsylvania
1 review
0 helpful votes
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3 months past the guaranteed "you will have your passport by" date and we still have no passport. Don't do it man.

Date of experience: August 7, 2023
Jami M. RushMyPassport Rep
over a year old

Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.

Can you kindly send us a direct message with your order number beginning in GW, so that we can pull up the details of your order and have one of our passport advisors reach out to assist?

Larry N.
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Very pleased with your service
April 16, 2019

Very pleased with your service. I was a bit apprehensive mailing you my expiring passport but stepped out in faith and could not have been more pleased. Your emails notifying me of each step taking place in the process certainly eased my concerns and demonstrated your professionalism and excellent service. I would wholeheartedly recommend your service to anyone.

Date of experience: April 16, 2019
Rodney S.
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James Rosier answered all my questions and made my whole experience easier than i even expected. The professional, friendly customer service that i received would lead me to recommend your services to anyone I know.

Date of experience: October 9, 2014
Michael A.
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Rushmypassport.com was a terrific experience
December 20, 2016

Rushmypassport.com was a terrific experience. The customer service team guided us through every step of the process. They answered all our questions - both on the phone and on the online chat service. I would happily use them again and recommend them highly to anyone needing a passport quickly. Thanks again for all your guidance and support.

Best,
Michael

Date of experience: December 20, 2016
Diane S.
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Excellent service
March 6, 2016

Excellent service. Had to call 3 times with questions about filling out the proper paperwork and each time a real person answered, helped me out with what seemed like obvious answers and even caught another mistake with the way I had written out my check to the government that would have cost time. Passport came back within the quoted time frame and e-mails all along the way with progress updates.

Date of experience: March 6, 2016
Louis S.
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Rush My Passport did a superb job, guided me through their easy to follow process, made constructive and helpful suggestions, answered my every question, kept me closely informed and delivered the new passport when promised.

Date of experience: August 7, 2019
Scott L.
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A bit on the pricey side, but service and execution were flawless. Ran into a problem with the picture I had taken at a Passport photo place not being clear enough, and your people were all over this as I only had 3 days to spare before I leave for Paris. Excellent service and attention to detail!

Scott

Date of experience: July 18, 2016
Cheryl S.
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First rate experience
April 20, 2016

First rate experience. I had some questions about the documents that I needed to send in to get rushed service to replace my passport. I received patient, thorough responses and had my new passport within a week. Big exhale! Now I can concentrate on the rest of the details for my upcoming trip. Thank you so much for making this process so simple!

Date of experience: April 20, 2016
Robert G.
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While the service was very good and our passports arrived within the time period specified, there was a delay in delivery by FedEx since they wrong street address had been provided to FedEx. This problem was resolved within a couple hours and delivery was received on intended day.

Still waiting to confirm that shipping cost credit has gone to my charge card since only one shipment charge was necessary for shipping both my and my wife's passports in each direction. Separate shipping charges were initially charged to my credit card for each passport renewal.

Date of experience: August 26, 2015
Deborah W.
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Great service, easy to use, easy instructions
December 14, 2017

Great service, easy to use, easy instructions. Had one question and it was answered in 30 seconds, very friendly. I used the for my boss who's going on vacation soon and I will use them myself in the new year for my family since we're all expired as of now. Great service, highly recommend. The price is worth the time the you save.

Date of experience: December 14, 2017
craig T.
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James Rosier was extremely helpful
December 19, 2013

James Rosier was extremely helpful. After my home state
Screwed up the passport process for my girlfriend and myself,and our trip was all but lost James took control, i mailed the paperwork required on a Monday morning and we had our passports in our hands Wed afternoon. Two days later! Thank you to James for saving our trip!
He was a true professional

Date of experience: December 19, 2013
joanne Y.
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Travelling for a family wedding, we did not realize our daughter's passport expired in May. Rush My Passport literally turned a minor's passport renewal around in less than 48 hours. Unbelievable! A special thank you to Teddy Etienne!
-Joanne

Date of experience: November 5, 2018
Traveler T.
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I was fortunate enough to speak with your excellent CSR Monet Cooper. She was very professional, yet personable, efficient and patient as she expertly guided me through the steps to renew my passport. Monet is an asset to Rushmypassport.com.

Date of experience: December 29, 2017
Patricia M.
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Quincy was really awesome to work with
October 30, 2016

Quincy was really awesome to work with. The whole process was painless and he made sure I had everything ready so it was all seamless. The ultimate test will be when I go through customs but all seems great!

Date of experience: October 30, 2016