RushMyPassport

Avoid as much as possible. You are better off using a different service or doing it yourself. I used the service to get expedited SERVICE. They never provided a checklist. The did not answer their 800 phone number, you are required to leave a message. I upgraded to get faster service, and there still was problems. Worse company in the history of mankind. Go out of business.

I had a frustrating experience with Rush My Passport service. Contacting them proved nearly impossible.

Calls only led to automated messages or prompts to leave voicemails. It took two days for a return call.

Missing that call meant re-entering the maze of automated attendants. The callback number and menu option in their voicemail just asked for another message.

Needing urgent service, I opted to schedule an appointment directly with the passport office online. I secured a slot for the next day.

I picked up my passport just two days later. The total cost was $195 for 1-2 day service, including passport and rush fees.

Save yourself money and headaches by applying directly through your local passport office online. It's faster, cheaper, and far less stressful than dealing with third-party services.

THE WORST. It took 6-8 weeks to get an "expedited" passport. They kept citing mistakes on my part, but in the end, there were none, just added fees and delays. In addtion to the money paid to them, the passport office, and their added fees, I lost quite a lot of money having to change flights and lose hotel reservations. The scam is intermittent so some people have okay experience. DON'T LOSE YOUR MONEY OR YOUR VACATION DAYS.

They will tell you of mistakes made in your application. Ex: "wrong country, double sided application form, check not made out exactly" as they instructed, etc.
Even tho your saved "copy" of the application does NOT have the "mistakes" they say you made. (Make copies of your forms) They then instruct you to send more money, "re-submit your application". And on and on. And it could take more weeks, more months and more time and money spent! It's been 5 months and I still don't have a new passport! Never use them again! Go to the Post Office for a Legitimate Application Form. Reported them to Better Business Bureau.

Do not pay the money to use this service! There is no benefit to paying for this service at all; None! I had to replace my lost passport. I had to fill out the same exact forms that RushMyPassport uses, make my own appointment to go to an agency, submit all the forms / documents/ picture and pay the separate DOS government expedite fees in addition to the $219+ that I was charged for this service. The agent at the Passport office told me I would receive my Passport Book and Passport Card in 3 weeks, which is the same time frame I paid to have my book and card expedited from this service. When I called to request a refund the representative told me that I could not get a refund and then when I asked for my case to be escalated she told me no one was available and that she could email me a form to request a refund. What she didn't tell me is that the form she was sending was a pdf form, attached to an email that can only be mailed by USPS back to the company. No option to request online. As far as I can tell, there is absolutely no benefit to use this service and it is just a way to scam people out of money.

I had an emergency trip and tried them out of desperation. Paid $409 for expedited passport in 7-9 days. The payment was cleared immediately, but no service was received. I couldn't even submit my online app. It was trying to load up for a day and a half. I had to spend an hour to get a person on the customer service, and still didn't get help. They said the website was malfunctioning. So I requested a refund. It's still processing. And I will have to use emergency government service to get my passport quick. Wasted so much time with them! If I would bother with them, I would make it ready in 3 weeks in courthouse for $35 fee photo included!

An absolute nightmare these people honestly steal from the working class. I feel so cheated and deceived by the FEDEX and them I started my passport application since September 11,2024 and they have been nothing taking more and more from me and my family almost 900$ for them to just take my dad's passport and a money order of $250. I honestly I am sick to my stomach wondering what they are doing to my dad's old passport that they currently have. They as so incompetent I told them to change my email on my first application which they never did so, I never got notice of what was wrong with my first application. Then I felt so, pushed and pay 400$ for the rush order since my trip was so, close to the date for them to tell me even if I paid the 400$ they still couldn't give me my dad's passport by the set date I paid for Karen Suarez, Jonathan Diaz, Sebastian Barros, and they just hung up the phone on my mom's asking why they were asking for another document when on Friday they said they didn't need anything else from me. I feel so cheated and scammed honestly and I feel they they were throwing me back and forth like a rag doll on 10/04/24 speaking too so, many people in their office assuring me everything was good. Now Karen told me they can't refund any money to but its under the 72hour process.

They simply file the paperwork you provide. Take twenty minutes to figure out what you need to do so the State Department can send you the passport. If your trip to within two weeks, call the State Dept and get an appointment. Your money should be spent on getting your passport. Do not send these guys your money. I missed my trip. Three separate calls with in excess of three hours of holding time. Still no answers as to the delay. The last call ended with the CSR putting me on hold, then disconnecting the call.

I would recommend to avoid this company. I paid them almost $700 to process my passport renewal on an expedited basis and sent them my original passport, completed passport renewal application and other required documents. Three days later I received a call from a stranger in a town 200 miles away, informing me that RushMyPassport had delivered my original passport, unprocessed renewal application and other documents to him. He knew the materials were personally sensitive, so he called the phone number on my application and sent the materials to me. The next day, I received a call from RushMyPassport informing me that they had lost my passport and advising me to replace it. I informed them that they sent my materials to a stranger, who returned them to me.

RushMyPassport made two very significant errors: After receiving my materials, instead of processing the extension, they sent my passport and unprocessed application, including my Social Security Number and other personal identifiers, to a stranger in another city. The stranger's intervention and integrity were the only reasons that their errors did not result in devastating personal consequences to me.

I raised these issues with the business, but they refuse to take any responsibility or even acknowledge the errors. Their internal processes are clearly not capable of handling sensitive personal identification information. Use them at your own risk.

This company received all of my documents, claimed they didn't receive a document for my wife, provided no path to solve the problem, and refuses to respond to half a dozen emails & service tickets or ANY of the 10+ calls with 30+ minute wait times. I can never reach an agent and I can't get my wife's passport renewed in time for my company's big international trip we were supposed to take together.

Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. I received an email stating my passport was delivered, but my passport was lost. I was left with no tracking number for my passport delivery, no customer support or chat available to resolve my issue. You claim to have services available 6 days/week. This is simply not true. There is no one available to give support, and when you do get someone, they are not trained to assist, they simply pass you off to a supervisor that is supposed to call you back within 24-48 hours - and they never call. I will not recommend your services to anyone. I had an awful experience with your company. You should all be ashamed of the high prices you charge and the lack of service you provide. I would've been better off doing the forms myself. This service is a joke.

Paid for the service but after 3 months I have nit gotten my passport, keep calling but the agents all have conflicting answers, some say I didn't pay government fee, application was not complete, they drop call when your talking and have no decency or respect to call back. I would have rather submitted my passport through the post office. Am not even sure when I can get my passport sine I send it to them in June. Please don't use this services because you will just be wasting your money and time. Just go to UPS and use there services and they can't scam you. Total scam