Overview
Rugs USA has a rating of 3.6 stars from 2,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 11th among Home Decor sites.
Instant Feedback
The website was easy to navigate The order came promptly. I am very happy with the rug for our outside porch - just as described and reasonable priced. I am a little concerned about the living room area rug we purchased - it is a Jute Rug so imperfections are expected but one spot came loose. I'm not too concerned yet unless it happens again. I did purchase the 5 year guarantee. Overall I am satisfied with the product - the customer service was very good.
Delivery took a bit. Rug is lovely. Still having some trouble getting it to lay completely flat. Looks better than before tho. Lost a start due to being shipped folded and making it difficult to get smooth.
I have looked@ just about every online rug shopping site for the past week. Rugs USA has the best price, is the easiest to search for a rug & gives an excellent description of each rug...including dimensions.
Seen this rug set on you tube, hope it looks great in my space n will lay flat if so I may order more! I am looking for a solid brown rug in the washable kind also, I am having a lot of trouble finding solid colored rugs n certain sizes as well, we will see how it goes, I may be a repeat customer as well, it's hard to know what the rug looks like sometimes online?
Love it! It's soft, lays flat well and had no smell. Added the premium rug pad and really recommend that to prevent it from sliding.
Also happy it doesn't shed all over my kids clothes as they play on it.
It is more "brown" than I had originally wanted, but love it's natural fiber look. I've already recommend it to others!
I bought a Brass 20-inch Hanging Bell on Marble Table Lamp. Fast shipping and an accurate and wonderfully made product. The item was worth more than what I purchased it for. I'm a happy, happy customer! I would buy from them them again without hesitation!
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I will absolutely order from this company again! They are very hands on and care about their customers and the customer experience. What company sends a follow up email asking if I received my order? Finally, a company that cares. Not only is their customer service excellent but the quality of their products are far superior to others I've ordered then donated due to poor quality.
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The shipping was super fast. I really liked the rugs but they do have some serious pulls in them. They are on my front porch so I'm just going to keep them. Overall nice looking but the quality could be better.
Hi Tiffany,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I'm the idiot that got lamps from a rugs place. The lamps arrived 2-3 weeks late and are missing the knobs to turn them on. I didn't bother letting the company know as I have no faith they'd make it right.
Hi Lucy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I received a beautiful rug, but there were slight imperfections. I contacted customer service about it and they emailed back to help in two days. They told me that they'd not only replace my rug, but to keep the old one and donate it. I was incredibly pleased and will definitely buy another rug from them! I was shocked to see other reviews because honestly, I have never had such wonderful customer service!
It's been order three weeks and no response of the rugs. Finally on the phone CS says the shipping has lost on the way. How they have tracking number and everything. It's just a lie. They send me the cleaner right after I order and the spray gun was broken. I am waiting for my refund now. Just to save your time and energy. I do not recommend this site for any purchase.
Rug is great, very pretty, just as expected. After receiving my order, there are a few problems.
The pad is not the correct size, too big. I wanted to return it, only to find that you do not accept returns on pads. This was not shown on the original screen to place orders.
So, I am not happy about owning a too big pad, worth $86.00 non usable.
Hi Sharon,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry to learn about the trouble you experienced with this order. I see that your rug pad is eligible for return, so you can submit your return request via our website, or give us a call so that we can help you process the return!
In general, your rug pad should fit the dimensions of your rug as closely as possible. Rug pads that are smaller than your rugs will fail to secure the edges, a key feature in preventing falls. Pads that are too large, however, will stick out from beyond your rug. This is unsightly and can distract from your rug’s pattern.
If you can’t find a rug pad that meets your rug’s dimensions, it’s always best to buy bigger than necessary. Unlike rugs, pads are made from materials that are easy to cut and reshape to fit your needs. Though rug pads are very durable, their rubber- and fiber-based make-up allows you to make these customizations with a simple pair of scissors.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Always a good experience purchasing on-line with Rugs USA. The descriptions and photos are always excellent so never got a rug which didn't match my expectations. I DO like that the folded rugs are being shipped rather than the rolled. One or two days in the room, weighted with books or anything else you happen to have around the house, and the folds are fully relaxed and gone.
Hi Sansi,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I order the rug.in the picture it was looking back and beige but in actual its grey lines with beige. Then i tried to return but rug usa forced their customers to pay shipping 69 dollers. Even if its not your fault. I called the team they were saying going to provide the resolution through email but its been 2 weeks I didn't hear anything. Its been now 40 days from the day i order i have no idea.
Hi Sandeep,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I ordered the a rug from you all and expected it to be much lighter in color due to the picture of the product. It does not match my decor therefore I wanted to return it and planned on picking another rug from your company. However, after calling customer service about the return fee I have been very disappointed with the response and delay of action I have seen. There was never a return label sent to my email, and still haven't received one after three business days of being promised the charge would be waved. I do not think you are putting your customers first when you charge them to return a rug that simply did not work. I am also disappointed that I was told there would be no return fee for my rug after expressing this concern and now have learned you have gone back on your word and are continuing to charge me to return it just at a lower cost. This is unacceptable customer service and I'm so frustrating having to deal with returning this rug to you.
Hello Jessica,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service and we were able to assist with your concern and issue a return label at no cost to you for this order.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
With multiple moves over the last several years, I've ended up with literally 6 rugs from Rugs USA in my house! The products have always been as described and delivery has consistently been quicker than expected. I've had the oldest rug for about 8 years now and it is still in good condition with the help of a carpet cleaner.
Hi Victoria,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I ordered a small rug 1 days ago and despite their promise of "fast and free shipping" it hasn't even left their warehouse yet and they are telling me it comes from one of their "vendors." So they don't even have control over their own merchandise. Inquiries have not led to any resolution -- they will get back to me in 48 hours? Unacceptable. Do not do business with this company!
Hi Barbara,
Thank you for your Rugs USA review. We are so sorry to hear about the experience you went through with this order. We are always trying to improve on our shipping speed and improving the overall Customer Experience. We appreciate the feedback and will be looking into this further to understand how this experience could have been prevented. Please be on the look out for a private message from us to get more information from you.
Best,
Rugs USA Customer Service
I'm pretty happy with this rug over all. I like that it's thick. It's quite heavy — you don't need a pad under it unless you're getting particularly small one.
It sheds quite a bit so it's good to have a cordless handheld vacuum around to clean up after it regularly
I give this an easy 5 stars. The clearance section for area rugs is unreal. I paid under 60 dollars for a 6 x 9 rug with free shipping. Not even shopping at Ikea can beat that price. The designs are modern and the quality was excellent for the price. Shipping took over a couple weeks but it was free shipping so I cannot complain.
Hi Andrew,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Some rugs I was not able to view in my room. That was frustrating and made me not pick those rugs. Overall pleased, especially with prices. Wish returns were free though. This rug was good quality but had a spot on it. Overall pleased.
Hi Mary,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect Rug for your own personal space!
We appreciate your feedback and will be sure to provide your feedback to our team and hopefully provide more options on the "See this rug in your room" feature in the near future.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Some rugs I was not able to view in my room. That was frustrating and made me not pick those rugs. Overall pleased, especially with prices. Wish returns were free though.
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- Cranbury, New Jersey, United States
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Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tabitha,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support