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Mercado Libre MX

How would you rate Mercado Libre MX?
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Mexico
1 review
1 helpful vote
Follow Cherry D.
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Fraud
July 14, 2020

I ordered some items on June 5,2020 and cancelled the next day because I feared they did not deliver to my zone in Mexico. I have never received a refund even though they said I would within 15 days. Their website is difficult to use and my questions are never answered. I am going to have to go to my bank and see if they can cancel the charge from this fraudulent organization.

Date of experience: July 14, 2020
Mexico
1 review
1 helpful vote
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I purchased a $70,000 (peso) item. It was never received. Mercado Libre said it was delivered April 7,2023 after I provided the carrier with a password. I never received a password from Mercado Libre. The seller opened a claim *******771) that Mercado Libre declined because their record indicated it was delivered. No proof of delivery was provided to me. I unsuccessfully tried to message and call Mercado Libre. Thankfully, so far my credit card has not been charged.

Date of experience: April 16, 2023
Texas
1 review
0 helpful votes
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They kept my money after a canceled order.
They were able to pull my money from my account but after the cancellation they cannot return the money into my account because it's not NATIONAL yet they were able to Pull my money out?
Now I have to ask someone in Mexico who trust if I can transfer that money to their account before it gets lost. How can that make sense?
This is a $#*! of a website. Hope it gets canceled one day!

Date of experience: May 14, 2021
California
2 reviews
1 helpful vote
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Very bad!
November 4, 2020

I tried to buy a single thing today and the vendor asked for copy of the original ID plus selfie
And then it said that the credit card was rejected!
Seems that it is a fraudulent operation behind, of course

Date of experience: November 4, 2020
Canada
1 review
0 helpful votes
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Account Set-Up
July 5, 2021

I have been trying to set up an account for a day. Bizarre. I am Canadian, thought I could use my Permanente Visa.- No go. Site will not allow you to remove the front page and start over.(Stupid) Had to put in a NEW email address, then use my Passport. That worked-then they want a picture of me from the computer screen. 10 times, "to much light and other reasons for a "Try Again" message. Each one taking 10 to 15 seconds- no idea of what is happening. (I have taken 100,000 photos +, never anything like this). This is absolutely insane. It Never worked, so thought I would check "reviews". Now I will forget ML,- I had intented to buy a 5TB, External HHD Drive.
Too bad it is such a screwed up site. It needs help-bigtime.(PS- Did not seem to be anyway to contact ML to ask questions)

Date of experience: July 5, 2021
Mexico
1 review
0 helpful votes
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Canadian living in small town in Mexico. Have used MLmx for years and with few exceptions never been disappointed. The few items that were faulty I had my money returned to my bank almost immediately without the need to return the item. Delivered in time promised even during this pandemic. My name is Storm and live in Taxco, Gro. Mx. I belive that most negative comments are from competitors.

Date of experience: September 18, 2020
Mexico
1 review
1 helpful vote
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1st time I've use medicago leave ray and it was the worst experience ever apparently package was on his way to live waited another extra day still on its way and still hasn't arrived I would never use it again worst service ever. If you are not in hurry for your package use melchardo Libre. They are not reliable never on time

Date of experience: September 3, 2020
Mexico
1 review
0 helpful votes
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Terrible Service
March 25, 2021

I wanted to buy a pick up truck. I saw all the guarantees. They were all false. In the end I lost my money that I used to secure the truck. At least I didn't lose the cost of the truck. Which certainly wasn't from their help. Then when I went to buy some other products, which I had bought before, I was required to run though so many hoops I finally just canceled the order. Not to mention the run around I got on the phone. At least 2 hours of ridiculousness.

Date of experience: March 25, 2021
New York
17 reviews
43 helpful votes
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Don't Bother
July 6, 2019

This website is a complete scam. I messaged a seller asking for shipment to the United States since they seemed to be fine doing it for someone else. Ironically enough, now they're claiming they don't ship here when they already had. How can you do business selectively like this? This isn't the first time this has happened here either. Horrible way to run a business

Date of experience: July 6, 2019
Mexico
3 reviews
3 helpful votes
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It is nothing but a headache. From the order to the delivery, if you are lucky to get it after weeks and weeks of waiting it is nothing but a headache. They ship with the worst companies, Fedex and Estafeta. I would be surprise to see if those guys knows how to tie their shoelaces let alone to deliver a package on time. Garbge, discusting, nothing but a pain in the rear end. Stay away

Date of experience: July 30, 2023
Colombia
2 reviews
10 helpful votes
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Scam artist website
September 30, 2015

While there are many personal ads on this site, buyer beware. If you have any financial dispute with the company, they will never answer the phone. They will never refund your money.

Do not, under ANY circumstance, use their payment system. But really - if a site is trying to rip you off - do you want to use them at all?

Date of experience: September 29, 2015
Mexico
7 reviews
6 helpful votes
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Ok for buyers
January 3, 2016

I've been using this site as a buyer since 2001 and I've never had a bad experience, but mostly because I only buy from sellers with a good reputation. Their shipping deals are better now that they've partnered with DHL. Judging by the reviews here, I probably wouldn't use it as a seller. They're an international company that should provide great service for both buyers and sellers.

I'm giving it 3 stars. I'm not sure why the main site displays only 1 star.

Date of experience: January 2, 2016
Mexico
1 review
2 helpful votes
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Total Ripoff. Do NOT use.
September 13, 2018

I ordered $800 worth of simple products (mattress, sheets, pillow cases, etc).
They charged my card, suddenly terminated my account, and left no way to contact them.
Emails were returned undeliverable from thier own website contact system! No one answers the phone, I even called thier headquarters in Argentina. No answer ever. No way to contact them. Only form/template replies with no explanation or addressing and issues. They deserve ZERO business.
Do not use.

Date of experience: September 13, 2018
Mexico
1 review
0 helpful votes
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Delivery in Mexico
October 14, 2019

I really am disappointed in Mercado. The worst thing is they are so inconsistent. I order one thing it gets here in 2 days and others 6-10 days. I have been told all kinds of reasons why my package takes so long and they blame it on the delivery service. Some work weekends some don't so! Why do you do business with those who do NOT work weekends? I want to help business in Mexico but Amazon beats the hell out of them.

Date of experience: October 14, 2019
Chile
1 review
1 helpful vote
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The website says my order was canceled. They insist it is not and the product is sitting in some warehouse in Miami. I'm in a foreign country with a new job, and no way to get my delivery because I can't change the delivery address and they won't refund my money because no delivery attempt has been made. It's a catch 22 and they know it. Do not do business with this company. You've had fair warning.

One purchase, one cancelation. I made the purchase but not the cancelation.
Cancelation under my account-- the only purchase I've made. But the company says it's on its way! Btw-they're big on hugs but not on delivery.
Date of experience: September 28, 2018
New York
1 review
2 helpful votes
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Mercado Libre have create policies that let the seller do scams and instead to try to help the buyer, they looked for a way for don't take any responsibility in the problem. They could start to force the seller to use paypal methods or other systems for safe guard the buyers, but they prefer to say that is not there business

Date of experience: April 22, 2019
Mexico
2 reviews
1 helpful vote
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Hit or miss
July 20, 2018

I've had 2 good experiences and 1 nightmare. Even in the good experiences, there are weird quirks, like receiving the shipment, and then getting an email a week later saying it had been delayed but was in transit. In the bad experience, the vender emailed and said he no longer had the product I ordered. I then asked to cancel the order, and asked for a refund. The vender then demanded that I specify in writing the reasons why I wanted to cancel the order. I did so, and then he said I had to contact another party and repeat the request. However, I was given no contact information was for the third party I was supposed to contact. We went round and round for about a week, and I still have not received the credit/refund. AND, as far as I can see on the website, there is no way to rate a vender/merchant or read others' experience, so you're pretty much flying blind when you order.

Date of experience: July 19, 2018
Mexico
1 review
1 helpful vote
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Truco de Blanco
May 18, 2020

I made a purchase. I paid at OXXO. Within minutes the transaction was cancelled. No opportunity for a refund exists. Mercadolibre Is a criminal organization.

Date of experience: May 18, 2020
Panama
1 review
0 helpful votes
Follow Raju K.
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The sellers on Mercado Libre are Fraud. I purchased a product from a seller on Mercado Libre and made an online payment transfer. Then I gave the payment transfer receipt to the seller. But he kept on denying that payment is done. My bank people even talked the people from his bank. They told that the payment has been credited to seller's account. Still no help. I complained to Mercado Libre. But they are useless people. They just send you e-mails. They don't help at all. There is no consumer protection at all on this website. Please stay away from this website. There are many other better options out there. Don't get cheated and waste your money here.

Date of experience: June 6, 2019
Spain
1 review
2 helpful votes
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Mercado Livre is a market for thieves. It don't respects the author's rights and anyone can steal a commercial digital product from a website and start to sell on Mercado Livre. Mercado Livre will not verify any documents which allows to the seller to sell copyrighted products. Mercado Livre has restricted the market visibility in Google for one country and real authors will not find never their products.

With a simple search you can find 225 scripts from CodeCanyon

https://lista.mercadolivre.com.br/codecanyon#D[A:codecanyon]

151 themes from ThemeForest

https://lista.mercadolivre.com.br/themeforest#D[A:themeforest]

Mercado Livre never verifies if the sellers have or no permissions to sell.

Shame Mercado Livre.

Date of experience: October 11, 2018

Overview

Mercado Libre MX has a rating of 1.5 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Mercado Libre MX ranks 781st among Home Decor sites.

service
10
value
8
shipping
8
returns
6
quality
7