business logo of Ross-Simons

Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,203
value
50
shipping
48
returns
25
quality
9,970
This company responds to reviews on average within 3 days

Instant Feedback

56,204 reviews
+39
How would you rate Ross-Simons?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
0 helpful votes
Follow Sandra A.
Unfollow Sandra A.
Send Message
Share Review
Report Review

I am very pleased with my purchase.
May 1, 2025

I purchased the magnet type closures in both gold & silver that attach to my necklaces. They had become difficult for me to do between my nails & my fingers not working due to aging. With my purchase, the problem is solved! I'm very pleased with my purchase.

Date of experience: April 21, 2025
New Jersey
1 review
0 helpful votes
Follow RoseMary R.
Unfollow RoseMary R.
Send Message
Share Review
Report Review

Generally Satisfied
May 1, 2025

I purchased a diamond cross for the Easter holiday. When I opened the cross, I immediately was disappointed in the quality of the diamonds. The diamonds are cloudy. In addition, the clasp is a spring ring style. It was very, very SMALL thus making it hard to put on. I have purchased several items from RS, including expensive pieces. This is the first time I was disappointed in my decision to purchase what I thought would be a good purchase for the money. The usual diamond quality was absent, and the chain was very cheap. I wish there had been a better-quality chain to purchase with the cross. Overall. I would not purchase a clearance item unless it was a truly better investment.

Date of experience: April 21, 2025
Texas
1 review
0 helpful votes
Follow Leilani C.
Unfollow Leilani C.
Send Message
Share Review
Report Review

Great website!
May 8, 2025

I've ordered a couple of things from RS and it's always been a positive experience. High quality pieces, great prices and no issues with shipping. I'll definitely be buying more from them in the future!

Date of experience: April 28, 2025
Texas
1 review
0 helpful votes
Follow Karen H.
Unfollow Karen H.
Send Message
Share Review
Report Review

Ring is Beautiful!
May 12, 2025

Purchased this ring as a gift to my Grand daughter for her senior class ring. It is more beautiful in person than shown online. She absolutely loves it. The ring design is so unique. Thank your customer service personnel for all their help. They were terrific to work with.

Date of experience: April 30, 2025
Washington
1 review
0 helpful votes
Follow Patricia C.
Unfollow Patricia C.
Send Message
Share Review
Report Review

High Quality
May 5, 2025
Updated review

Ross Simone is one of the few good old jewelers left. They have high quality products. I am so pleased they advertise in the Wall Street Journal. That is how I learned they are still active. Their mail order works very well with prompt deliveries.

Date of experience: April 23, 2025

Easy ordering
April 25, 2025
Previous review

Easy ordering.
My credit card people at Boeing Employee Credit Union may call me to see whether this is a legitimate order. They are so careful for me.

Date of experience: April 14, 2025
Nevada
1 review
1 helpful vote
Follow Pamela K.
Unfollow Pamela K.
Send Message
Share Review
Report Review

Great Customer Service
May 4, 2025

Your Sitejabber employees found a $25 credit i had and they applied it to my last order. That is so thoughtful and I am very impressed. Another reason to keep shopping with you all. Thank you! Pamela Kim

Date of experience: April 29, 2025
Barbara J. Ross-Simons Rep
1 week ago

Thank you for your feedback. The RC coupons for $25 off should be placed in the box labeled "gift certificates" at check out. We did find your coupon and have applied it to your order. Private message sent.

Alabama
1 review
0 helpful votes
Follow Robin B.
Unfollow Robin B.
Send Message
Share Review
Report Review

Vibrant and Beautiful
May 6, 2025

This ring was even more vibrant and beautiful in person than I had hoped it would be. The color, clarity and stone sizes were simply perfect and just what I was looking for. So happy with my purchase!

Date of experience: April 26, 2025
New York
1 review
0 helpful votes
Follow Barbara D.
Unfollow Barbara D.
Send Message
Share Review
Report Review

Ross-Simon's has become my favorite!
May 8, 2025
Updated review

I have purchased 3 gifts of fabulous jewelry in the past 2 months. Each item was beautiful with highest of quality and design. The recipients were so happy and surprised. Next time I go shopping for me!

Date of experience: April 27, 2025

Silver Bracelet
March 8, 2025
Previous review

Wonderful experience. Jewelry is photographed beautifully, with informative descriptions.

Date of experience: March 9, 2025
Pennsylvania
1 review
0 helpful votes
Follow Arthur S.
Unfollow Arthur S.
Send Message
Share Review
Report Review

Very nice customer service with an accurate delivery promise
May 12, 2025
Updated review

I've been reluctant to purchase jewelry online, not being able to see the actual pieces or know the reputation of the vendor. However, my wife wanted a specific type of necklace that would have been hard to find locally, if at all. I opened up a chat session with a Ross-Simons rep and immediately felt at ease in placing my order. The web description had all the detail I needed about the necklace and the customer service rep indicated that my order would ship within one day, which it did. In fact my order arrived a day ahead of the date predicted by the rep. The necklace is as nice or nicer than depicted on the web site, appearing to be a quality piece and nice value. I would not hesitate to order again from Ross-Simons.

Date of experience: May 2, 2025

My chat session with Natasha confirmed everything I...
May 2, 2025
Previous review

My chat session with Natasha confirmed everything I needed to know about availability and shipping time prior to placing my order.

Date of experience: April 22, 2025
Texas
1 review
0 helpful votes
Follow Dwaine H.
Unfollow Dwaine H.
Send Message
Share Review
Report Review

Purchased, received, given, loved
May 9, 2025

Once located, I found it difficult to relocate when I wanted to purchase. Could have been an oversight on my part and competitive interference.
The purchasing process seemed a little clumsy; however, what I want and what my computer interjects are not always the same. It all worked and I am happy with the outcome.
Thank you.

Date of experience: April 29, 2025
Maine
1 review
0 helpful votes
Follow Susan G.
Unfollow Susan G.
Send Message
Share Review
Report Review

Ross-Simons great company
May 12, 2025

I've ordered several items and have been very pleased with them. This most recent purchase was disappointing. The problem is it was difficult to determine the size from the picture. I was looking to replace my favorite hoops.

Date of experience: May 2, 2025
California
1 review
0 helpful votes
Follow Kathleen W.
Unfollow Kathleen W.
Send Message
Share Review
Report Review

Best ever for treating yourself
April 20, 2025

I started using Ross-Simons when remembering my mother talking about them after she visited New York. They have everything you could possibly want at a terrific price. Just the place to go to find something lovely to treat yourself. The earrings were the second piece I bought and were of excellent quality, as was the ring.

Date of experience: April 10, 2025
Pennsylvania
1 review
0 helpful votes
Follow Lexi D.
Unfollow Lexi D.
Send Message
Share Review
Report Review

Love it!
May 7, 2025

Ross-Simon's website it super easy and functional to use. Their shipping is great everything was packaged beautifully and delivered very quick. I ordered a toe ring and have worn it for about a week in the shower and all over (I have not taken it off since the day I got it) and it hasn't tarnished or turned my skin green at all when normally with a low quality product they would've tarnished and turned the skin green by now especially after the shower but not Ross-Simon's product! I will definitely be ordering more!

Date of experience: April 27, 2025
North Carolina
1 review
1 helpful vote
Follow Sandra W.
Unfollow Sandra W.
Send Message
Share Review
Report Review

Care for WHAT you Care For- Maintenance
May 3, 2025

I purchased a BEAUTIFUL gold cuff bracelet... It is not solid gold - gold over silver. I do not regret my purchase, but I wish that it came with instructions on how to extend the life of the gold exterior g... Tips on maintenance, what to avoid, how to clean, etc. Item was just as pictured... at a good price... arrived timely and was packaged well. I would not change a thing.

Date of experience: April 22, 2025
North Carolina
1 review
0 helpful votes
Follow Merry S.
Unfollow Merry S.
Send Message
Share Review
Report Review

So Disappointed
May 8, 2025

I purchased 2 of these precious eternity bands, which worked perfectly with another ring I wanted to wear them with. I was able to wear them for 2 days before noticing that one f the bands was missing 4 stones and the other one was missing two stones. I immediately called customer service, who addressed my concerns, but was unable to replace them, since they were out of stock. I was given a return label for repair, and have only just returned them. I don't have any outcome at this time; however, I have done business with Ross Simons for several years, and I feel like they'll "pony up" and get the repair done or exchange the bands for something else.

Date of experience: April 28, 2025
California
1 review
0 helpful votes
Follow Kerri K.
Unfollow Kerri K.
Send Message
Share Review
Report Review

These stack rings are beautiful!
May 4, 2025

I have 5 stack rings. All silver. Beautiful so far fit together well. I will wear them several times and pray that they don't tarnish or turn. So far I'm happy and if these do well, I'm going to order some in gold as well.

Date of experience: April 24, 2025
Georgia
1 review
0 helpful votes
Follow Marc W.
Unfollow Marc W.
Send Message
Share Review
Report Review

Beautiful Bracelet
May 7, 2025

From the online experience, purchase, and delivery, everything went as expected with excellent communication throughout. I look forward to more purchases from Ross-Simon's, as their products are beautiful and properly priced. You get what you pay for and then some.

Date of experience: April 16, 2025
Maryland
1 review
0 helpful votes
Follow Annemarie K.
Unfollow Annemarie K.
Send Message
Share Review
Report Review

Earrings 2 Tone Twisted Hoops
May 9, 2025

These 2 tone twisted hoops are just w h at I wanted ar a very reasonable price. I didn't want to purchase the g e 14 k gold ones because of the price. These seem to be well made with sterling silver and gold overlay. Thank You Riss Sim ons

Date of experience: April 29, 2025
Alabama
1 review
0 helpful votes
Follow Suezy P.
Unfollow Suezy P.
Send Message
Share Review
Report Review

More than perfect!
May 9, 2025
Updated review

I've always wanted a gold filigree ring... in what I call a cigar band ring... and VOILA! You had one in your inventory in my size! Yes, it came and I haven't taken it off since. It's beautiful. I had a silver one years ago... my sister kept asking me for it so one day I gave it to her. I always missed it but knew if I replaced it, it would be gold. It happened to be on sale too, which was an aded bonus. One more thing... I just love how your jewelry comes in their own black box with a pull-out drawer containing the item, which is also in it's own soft cloth purse for great storage. (the extra mile... a very nice touch!)

Date of experience: April 29, 2025

I was waiting for my emerald ring to arrive so I could...
April 29, 2025
Previous review

I was waiting for my emerald ring to arrive so I could make sure size 7 fit... it fit perfectly. I love this filigree ring and was keeping my fingers crossed you'd have it is size 7. Yea! Thank you so much

Date of experience: April 19, 2025
Arkansas
1 review
0 helpful votes
Follow Stephanie S.
Unfollow Stephanie S.
Send Message
Share Review
Report Review

Best birthday gift
April 23, 2025

My daughter fell in love with some tiny starfish earrings while watching the Netflix series White Lotus. I remember seeing them years ago in your catalog. I purchased them for her birthday and she was thrilled. And then something terrible happened. She lost one a few days after she received the earrings and is devastated. Please let me know if there's anyway I can purchase one tiny starfish earring to replace the one she lost. She really loves them.

Date of experience: April 12, 2025