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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,185
value
50
shipping
48
returns
25
quality
9,852
This company responds to reviews on average within 2 days

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55,537 reviews
+39
How would you rate Ross-Simons?
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Florida
1 review
0 helpful votes
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Love it but...
February 23, 2025

I love the ring I purchased and I used your ring guide. It said size 7, but it is too big for the pinky and just a bit tight for the ring finger. However, I will still wear it on the ring finger. The ring is beautiful!

Date of experience: February 13, 2025
Florida
1 review
1 helpful vote
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Ross-Simons my new favorite jewelry obsession
April 16, 2025

I had purchased an Andrea Candela ring many years ago. On a whim, I thought I would try to find a matching or coordinating bracelet. Ross-Simons had exactly what I wanted. The ordering process was easy and shipment was flawless. Great service and communication.

Date of experience: April 6, 2025
Arkansas
1 review
0 helpful votes
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Everything I expected
May 3, 2025
Updated review

This ring is just what I wanted and expected. I used the ring sizing guide and put a ring on the circles... said I was a size 8. The size is a little big, a 7.5 might have fit better, but 1/2 sizes not offered. But I'd rather have it a little large than a little small ( and the weather is cold, so maybe when it warms up!).

Date of experience: April 22, 2025

Easy to find what I wanted and to check out
April 22, 2025
Previous review

Easy to find what I wanted and to check out

Date of experience: April 12, 2025
Florida
1 review
0 helpful votes
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Disappointed
March 23, 2025

I have bought many lovely items from RS in the past and I have really enjoyed them. Having said that, I returned the last 2 orders. They were not what I expected and the last order was flawed. The earrings were so pretty in the ad, but I was very disappointed with the pair I received. I probably won't be ordering in the future.

Date of experience: March 14, 2025
Kansas
1 review
0 helpful votes
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CZ studs...
March 30, 2025
Updated review

I order cz duplicates to use as my travel jewelry. The faux diamond studs I ordered are wonderful. A perfect duplicate. As always Ross Simons wastes no time processing my order and the delivery is the same.

Date of experience: March 20, 2025

Always a piece of cake
May 22, 2024
Previous review

Always a piece of cake

Date of experience: May 12, 2024
California
1 review
0 helpful votes
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Quality Jewelry
February 1, 2025

Great site, with lots to choose from. Ross-Simon kept me up-to-date every step of the way. Item was a gift and was delivered before expected! I purchased earrings and was very pleased. True to the description on the site. I will definitely order again.

Date of experience: January 21, 2025
Mississippi
1 review
0 helpful votes
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I had purchased a beautiful gold filled chain in August of 2023 and was shocked of the quality of the chain and cross I received a short while ago in January of 2025! I doubt I will continue to shop with your company again!

Date of experience: February 4, 2025
Barbara J. Ross-Simons Rep
3 months ago

We regret that you weren't satisfied with the cross and chain. We do offer many styles of crosses and chains, each priced at the best value for the price point chosen. We see you have started the return process. Private message sent.

West Virginia
1 review
0 helpful votes
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Stretch bracelet
February 8, 2025

I bought two bracelets, stretch bracelet and a paper clip bracelet. I measured my bracelet at home and ordered an 8 inch for both. They are too big and I have already called to exchange for a 7 inch on both bracelets. Can't wait to get them in.

Date of experience: January 29, 2025
New Mexico
1 review
0 helpful votes
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My Fluffy Cat Pendant
April 11, 2025

My favorite piece of jewelry. Bought it once, and lost it. Gave up searching and splurged on another. Longer chain fits better. My goal was to get 2 more for earrings. Sounds crazy. But it is a perfect representation of my Turkish Angora cat, Fluffy. I'll be watching your ads very closely...

Date of experience: April 1, 2025
South Carolina
1 review
0 helpful votes
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Love this versatile bracelet stack
January 18, 2025

Arrived quickly and even better in person than on the catalogue picture. Great variety of colors and they can be worn all together or just one or a few at a time. Works both with date night clothes and more casual attire. I have a pretty large wrist and so i chose the 8 inch size. Fits perfectly!

Date of experience: January 8, 2025
Washington
1 review
0 helpful votes
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My item was delivered to the wrong address.
April 8, 2025

On March 24,2025, I received notice that my order had been delivered. I never received it. I consequently called Ross Simon's customer service re: this fact and was advised it may take another day or two. So, as it turned out, it had been actually delivered to the wrong address. The next day, the neighbor who had received my item, actually delivered it himself, to me at my home. What a kind thing for him to do! So I have my item and am grateful.

Date of experience: March 28, 2025
Florida
1 review
0 helpful votes
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Beautiful as in the pictures
April 8, 2025

I love my ring, it's just as described and the price was great. Second time I buy from the company and I have not been disappointed- super fast shipping I received it in a couple of days. I'll buy again!

Date of experience: March 28, 2025
Delaware
2 reviews
1 helpful vote
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Perfect for me
April 28, 2025
Updated review

I love this necklace. It fits my neck perfectly and is the right size. I wanted a silver necklace to go with silver earrings and rings. So glad I ordered it! I have ordered many pieces from you and I love every item. Love RS

Date of experience: April 18, 2025

Love my CZ ring!
October 6, 2022
Previous review

I ordered the CZ eternity ring size 6, with stones all the way around. It sparkles like it is real and it was on sale too. I love it.

Date of experience: October 6, 2022
Georgia
1 review
0 helpful votes
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Gift wrap and condition
April 23, 2025

I ordered this bracelet as a gift and added the gift wrap option. I was disappointed in the appearance of the gift wrap as the ribbon is not aligned. I am also a little concerned that there is a small distortion of the box where I assume it was impacted during shipping. I hope the bracelet has not been damaged. I will inspect it closely once it is opened and follow-up if needed.

Date of experience: April 13, 2025
North Carolina
1 review
0 helpful votes
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Great experience overall. Would like additional discounts, but most are only for new customers. Otherwise you provide quality products and insome instances compete well with Macys.

Thank you,
Yanique

Date of experience: February 21, 2025
Michigan
1 review
1 helpful vote
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I'm very happy with the elephant pendant.
January 28, 2025

Good selection-I love the elephant but I wish I would have ordered an 18" chain instead of 20." I also wish the chain had a lobster claw clasp. When you get a beautiful pendant, it needs a good strong chain to protect it.

Date of experience: January 29, 2025
Minnesota
1 review
0 helpful votes
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Excellent selection
February 17, 2025

I ordered an 8" byzantine bracelet with a heart clap. It is a snug fit as it is 8" long. In the past, 8" bracelets have been sized TO FIT AN 8" WRIST, which is not the same. I will keep the bracelet as it is gorgeous and of excellent quality. I am, however, a tad disappointed.

Date of experience: February 7, 2025
Ohio
1 review
0 helpful votes
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Shipping poir
May 4, 2025
Updated review

I requested upgraded shipping unfortunately it did not work. I paid extra and it still fix not arrive for six days. This is the second time this happened. I didn't complain the last time however I believe I should be refunded for the extra shipping charge.

Date of experience: April 10, 2025

So many great items.
April 18, 2025
Previous review

Have quite a
Number of Ross items. Really love them. Very well made and look great.

Date of experience: April 8, 2025
Puerto Rico
1 review
0 helpful votes
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Disappointed
April 6, 2025

I ordered a sterling silver necklace for my daughter's birthday. Within 2 days it looked tarnished and had scratches. My best friend recommended this site as she orders frequently. Me on the other hand, will not. Loved the necklace, disappointed in the quality.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2025
Barbara J. Ross-Simons Rep
1 month ago

We regret the issue with the necklace. This isn't typical and not the experience we want for our customers. We see that you have reached out to our customer service team who assisted you with a return. We hope to regain your trust. Private message sent.

California
1 review
1 helpful vote
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Best ring yet!
April 27, 2025
Updated review

I saw it and knew I had to have it. It has a nice polish on it and the gold is really smooth... The size is a bit small and I would like the stone to be clearer... But overall it was worth buying. Angela Stark!

Date of experience: April 17, 2025

Ruby hearts perfection.
March 27, 2025
Previous review

I looked online for Ruby heart studs and found them on discount on Ross Simon's website. So I ordered four pairs. Shipping was Free, it was perfect. Angela Stark!

Date of experience: March 16, 2025