Ross-Simons

I found what I liked but the quality is poor. The earring do not have a good clasp and they fell off my ears within two days. Fortunately I found them but I will be returning them. I need something that will stay in my ear. Thanks

My order was shipped to Hawaii, and it was incredibly fast service. It was with the recipient within four days. It was a small cup for my only grandchild's first birthday, engraved with his name and birthdate.

The first time I wore the ring on Saturday - the 5carat topaz stone fell out somewhere between my home and the restaurant. Very disappointing that the stone would fall out less than a week upon receipt. I will be contacting Ross-Simons

But the process was entertaining to be sure. I don't think I have ever purchased jewelry that was provided in zip top plastic bags. It definitely has that Amazon/chinese feel. I suppose the cardboard drawer/box was supposed to snazz it up a bit. Shipping was overly slow, but once I realized my order was shipped from a company called Luxury Brand Holdings via USPS I realized that Luxury must not mean what it used to. The items were adequate for the price but overall size of stones is deceptive in the photos. It has been a long, long time since I shopped Ross-Simon so I shouldn't be shocked that the process has changed.

It was a little confusing,
For my first order, I was offered 30.$ off,
I typed in my email address and when I tried to use the code it was declined.
I still bought the ring, didn't appreciate the deceptive offer,
Thank you
R Nutt

Website is easy to use. But I'm not that impressed with the ring. Even though I bought it on clearance, the quality is not what I was expecting. The metal is thin and the edges are a bit sharp. In addition, even though the center is glass, I was hoping it to be more shiny. Unfortunately, I might return it.

I have ordered many times online. Please do not add my email address to your promotional list. I was getting three emails every single day and tried to unsubscribe. I finally had to call the main office to have someone manually remove me as my requests to unsubscribe were not honored. Thank you.

Ross-Simons always offers a variety of beautiful, well made pieces of jewelry in a wide variety of styles and prices. I really enjoy shopping Ross-Simons.

I sent the message below on the day that I received the order (3/17/25), but still have not received a reply:
Dear customer service, Would you please send instructions on how to open the clasp on this bracelet. I snapped it closed and cannot figure out how the main snap releases. Larry Reidenbach

Overall, I was pleased with my experience. I believe I have shopped with Ross-Simons in the past, but this is the first time in many years. I have shopped again recently, which was a different experience. I assume you will send me a survey with that order, at which time I will explain.

I really like this bracelet, but in my final analysis the chain is too fragile for me for a bracelet. I wear a large watch and several bracelets on that arm, and was hoping to add this 'station' bracelet to my line-up. But I feel that the chain is very delicate/fragile & would get rolled around and broken very quickly on my wrist. Although very pretty, I will be returning it.

Your products are fantastic! I've ordered many things from you. But the last time I needed a ring in a different size, and your system wouldn't allow me to exchange it. I have to do it in two steps to return one, and then re-order another ring. Not a huge deal, just a little inconvenient

Love the inventory viewing on Facebook!
I had been admiring the bracelet for a long time as well as the earring jackets. Loved the dainty little cross pendant as well.

The picture of the ring looked very different than the ring in person. The picture I realized was enlarged to make it look like an adult could wear it. But the reality is the actual ring was very thin and small and would be a choice for a child, not an adult. That is why I have returned the ring.

The online photo of the bracelet on the model's hand was very deceptive. The product was microscopic in person and not worth $300 even on sale never mind $350 at full price. I'm disappointed as I usually trust Ross-Simon's products and business practices.

Love this little gold ring...wear it on my index finger next to a more substantial gold wedding band...look so sweet together on my hands...Thanks for the great sale price...I will enjoy wearing this for years to come...d

I love Ross Simons but the last few items I purchased I liked better in the pictures than the items in person. I understand the pictures need to show the detail but the actual items were so small I was disappointed. I guess I am naive

My purchase was made entirely online, with views of the selections offered and, after my selection, completed the sale online via credit card. The earrings arrived in a soft bag enclosed in a sliding black box. Very well packaged and pretty enough to give as a gift, but these are for me. I love them and am completely satisfied with the earrings and the ease of using the Ross-Simons website.

I ordered two necklaces as I could not decide on which I wanted more. I decided to return the one, as it just was a little bigger than expected and I felt like it didn't look right on me. The other one I kept, I loved! Until it broke now a few days later. I've always treated me jewelry with care and this necklace broke so easily, just carefully taking it off. I'm very unhappy with this and am hoping to have it replaced.

I brought the estate ring to my jeweler to look it over and two stones fell out because they were missing prongs. So I had him fix it ASAP because I didn't want more to fall out. I called you and was imformed that you won't pay for the repair. That is wrong! You let the ring leave your company without a proper inspection. Neither of these issues are anything that I would expect from Ross Simons. Thank God my jeweler found the flaws, or the stones would have fallen out while I was wearing it, and they would have been lost! I do expect you will pay for the repair, since I had not even a chance to wear the ring. I await your reply.