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Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 11,496 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

service
1,189
value
50
shipping
48
returns
25
quality
9,860
This company responds to reviews on average within 2 days

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55,567 reviews
+39
How would you rate Ross-Simons?
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California
1 review
1 helpful vote
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Best ring yet!
April 27, 2025
Updated review

I saw it and knew I had to have it. It has a nice polish on it and the gold is really smooth... The size is a bit small and I would like the stone to be clearer... But overall it was worth buying. Angela Stark!

Date of experience: April 17, 2025

Ruby hearts perfection.
March 27, 2025
Previous review

I looked online for Ruby heart studs and found them on discount on Ross Simon's website. So I ordered four pairs. Shipping was Free, it was perfect. Angela Stark!

Date of experience: March 16, 2025
New Jersey
1 review
0 helpful votes
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Gift for a friend
February 15, 2025

The bracelet I purchased is beautiful. It is for a friend whose birthday is in March and I'm not even sure that she's going to like it, but I like it, but it is not for me. If she does not like it, I will regret it, but I will have to return it. But it is a beautiful bracelet.!

Date of experience: February 5, 2025
Massachusetts
1 review
0 helpful votes
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Pearl earrings
February 25, 2025
Updated review

I m waiting to receive them. I was a jeweler for 44 years. Managed long s in south shore plaza prior to retiring. I hoping the quality is as nice as the photo.

Date of experience: February 25, 2025

Love your site… I worked for long s for 24 yrs
October 22, 2024
Previous review

Love your site… I worked for long s for 24 yrs. And I shop with you regularly

Date of experience: October 11, 2024
Rhode Island
1 review
0 helpful votes
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The ring overall wasn't what I expected
January 21, 2025

Has been easy and has great graphics! Very happy to have an idea of what the monogram will look like; however when the ring came in the mail it was much thinner of a band and the plate when the monogram sits on a not filled base. I love the look of the ring but it is much lighter / thinner than I thought. The images on the website never showed a side profile of the ring to be hollow like this. I'm quite disappointed although I really enjoy the monogram.

Date of experience: January 21, 2025
Pennsylvania
1 review
1 helpful vote
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Confirmation gift for granddaughter
March 25, 2025

I ordered this bracelet because my granddaughter chose Catherine for her confirmation name. The miraculous medal and St Catherine Laboure go hand in hand. When I saw the delicate bracelet with the miraculous medal I knew it was the perfect choice. It is as described and adjustable which is great. I am sure she will love it!

Date of experience: March 15, 2025
Florida
1 review
0 helpful votes
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Repeat Customer
April 18, 2025

I have ordered a lot of costume jewelry from Ross-Simon over the years and remain pleased with the customer service, quality products, and the durability of what I received. I always receive compliments whenever I wear Ross-Simon jewelry. Attractive products at reasonable prices!

Date of experience: April 8, 2025
Michigan
1 review
0 helpful votes
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Great selections and smooth purchase transactions
February 6, 2025
Updated review

First time was easy to make selection of purchase. Second time I called because I needed help/advise on my purchase and the rep in the phone made it easy. This is my third purchase. I really like their products

Date of experience: January 27, 2025

It's easy and makes shopping a pleasure
October 26, 2024
Previous review

It's easy and makes shopping a pleasure

Date of experience: October 16, 2024
California
1 review
0 helpful votes
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Italian Horn
April 9, 2025

My granddaughter received this necklace and earrings for her 18th birthday. She is very particular what she likes and this "fit the bill" to a T. She loved it so much, she even wore it to her Prom last night and looked simply gorgeous.

Date of experience: March 30, 2025
Missouri
1 review
0 helpful votes
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An 11 carat ring
March 1, 2025

I looked on line at this Ross-Simon ring & others as well for a while, but it was an easy look. I loved this amethyst ring. My bday isn't Feb. But I choose that one. I have a rather large hand so I easily accommodated it. This was my Xmas gift from my husband, but I picked it out.👍

Date of experience: February 18, 2025
Ohio
1 review
0 helpful votes
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Disappointed
April 6, 2025

Earrings were not as pictured smaller and chain was stiff not free. I returned both pairs ( one was a gift)and am very upset that I had to pay the return shipping of $19 I will not be buying anything from your co. In the future.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2025
Barbara J. Ross-Simons Rep
1 month ago

We understand it can be challenging to depict size online, and we always include the dimensions in the Product Details section as well as include a photograph shown to scale on the model. We recommend using our online return processing, to print a label for your return, instead of sending it back on your own. A return shipping fee of only $4.95 is deducted from the return when using this method. Private message sent.

New York
1 review
0 helpful votes
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Both items complte to of my jewelry sets! Wide band is simply beautiful. So many compliments! The pearl braclet matches my pearl set perfectly!
Ross Simons's customer service, packaging, fast shipping and of course stunning items. It is lways a pleasure to shop online. Great phone representatives!
Return customer. Thank you again!

Date of experience: March 26, 2025
Minnesota
1 review
0 helpful votes
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Ross Simons never disappoints!
January 31, 2025

This is the second RS sterling silver bracelet that I have purchased in the past 6 months. Both bracelets are made in Italy, well designed, and beautifully crafted. The fit is perfect. I also appreciate the lovely box that the bracelets come in—perfect for gift giving!

Date of experience: January 20, 2025
Utah
1 review
0 helpful votes
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Smaller than described in the photos
February 13, 2025

The cross is very cute, definitely go for the 18" or larger, the cross itself i knew was going to be small but not smaller than pictured. The diamond cut engraving is off center/not aligned properly which is a bummer when your paying over $300 to a store specializing in jewlery. I like it enough to not go through the hassle of returning it, but I would not personally reccomind buying it mainly due to the engraving being off center

Date of experience: February 3, 2025
Missouri
1 review
0 helpful votes
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At last! Turquoise stone set in gold!
April 11, 2025

I was surprised and delighted to find that Ross-Simons offers Turquoise stones set in Gold Vermiel for a real upgrade in look and style! Thank you! Hoping more of this will be continued in a variety of pieces!

Date of experience: April 1, 2025
Texas
1 review
0 helpful votes
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Beautiful
February 1, 2025

I purchased this because I found a ring almost exactly like it at an estate sale. It coordinates with my ring absolutely perfect! I'm so excited to wear them with a few other jade items I have. It completed my collection beautifully.

Date of experience: January 22, 2025
California
1 review
0 helpful votes
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Disappointed.
April 8, 2025

Gold bracelet was flimsy. But Ross Simon's customer service representative was very nice and helpful. She gave me a return number to track my return of the product. It did cost me $27 to send it back UPS insured.

Date of experience: March 28, 2025
Connecticut
1 review
1 helpful vote
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Love a bit of bling
April 17, 2025
Updated review

I love Ross-Simon's jewelry and have always been happy with my orders. I typically order on line & find their website very easy to use. The pictures & descriptions of the items on the website are typically accurate and I am always confident that I will get what I asked for. And I am always happy with the quality of the jewelry I receive. In the past 4 years, I have purchased about 15+ jewelry items from this company, both for myself or as wedding /birthday gifts for family members and I trust them completely. I highly recommend Ross- Simons to others, and family & friends.

Date of experience: March 26, 2025

Excellent!
April 6, 2025
Previous review

Excellent!

Date of experience: March 26, 2025
Virginia
1 review
0 helpful votes
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Nice earrings, but not fabulous
February 16, 2025

For the total cost of over $2,000, I expected to be dazzled by the earrings I ordered, and I wasn't. There were nice, but not worth $2,000 to me. Also, the presentation was a big disappointment. The earrings were in a little zip lock bag inside a cheap looking cardboard box. There was a small bag included, but it was cheaply made.

Date of experience: February 5, 2025
Kentucky
1 review
1 helpful vote
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Beyond Expectations
April 19, 2025

My first ring was gorgeous yet didn't quite fit. I talked with customer service, they immediately started a return. Then I ordered another band, Moissanite, it arrived and I wear it every day. The stones are brilliant in color, clarity n cut. I plan to wear this band in place of my diamond band when travelling. My husband couldn't tell the difference! I shall return again! Thank you!

Date of experience: April 1, 2025
Washington
1 review
0 helpful votes
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Pretty but very pale.
April 13, 2025

The earring are very pretty with much sparkle and appear as good quality. They are a very very pale blue and in most lighting conditions almost look clear. I was hoping for a more definite pale aqua color. However we are pleased enough to keep them and go ahead with giving them as a gift.

Date of experience: April 3, 2025