business logo of Ross-Simons

Ross-SimonsReviews 13,342

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,389
shipping
50
quality
11,802
This company responds to reviews on average within 2 days

Instant Feedback

61,965 reviews
Florida
1 review
0 helpful votes
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My experience
August 5, 2022

Good easy ordering and fast delivery convenient for shopping

Date of experience: August 5, 2022
New Jersey
1 review
0 helpful votes
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Very pleased!
August 5, 2022

I love my ring. The ring was just as described. I would definitely order again!

Date of experience: August 5, 2022
Louisiana
1 review
0 helpful votes
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Fast and easy. Happy with purchase- wanted a wedding ring to wear while traveling as I never wear my fine jewelry. Found a perfect ring

Date of experience: August 5, 2022
Pennsylvania
1 review
0 helpful votes
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Beautiful piece
August 5, 2022

I love Ross-Simons for their affordability and quality. I've purchased several pieces and I've been pleased every time. Recently, I purchased a tennis bracelet and shipping and customer service was fast and thorough. I recommend to all!

Date of experience: August 5, 2022
New York
3 reviews
0 helpful votes
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First Christmas Gift
August 5, 2022

I purchase the Reed and Barton Holly Bell. I have gotten one every year for my granddaughter since 2009. It's the first Christmas gift I purchase each year!
I am looking for a 2009 version to replace one that was thrown out with the tree! Any chance you have any?

Date of experience: August 5, 2022
Florida
1 review
0 helpful votes
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Beautiful
August 5, 2022

The earrings received were as they appeared online and arrived even before expected. Overall, it was a good experience for a first time purchase.

Date of experience: August 5, 2022
California
1 review
0 helpful votes
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Pearl necklace
August 5, 2022

Experience was great…chain a bit thinner than I expected.

Date of experience: August 4, 2022
California
2 reviews
4 helpful votes
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Small too small - very deceiving
September 4, 2022

I feel the product is shown much larger and deceptive

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2022
Barbara J. — Ross-Simons Rep
over a year old

We understand the earrings were smaller than expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. Returns are easy to set up online.

Pennsylvania
1 review
3 helpful votes
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Poor packaging
September 3, 2022

THE PENDANT AND NECKLACE WAS TERRIBLY TANGLED. TOOK ME AN HOUR TO TEASE IT APART. WORRIED THAT I WOULD BREAK IT.

Date of experience: August 4, 2022
Pennsylvania
1 review
0 helpful votes
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Love
August 4, 2022

Great experience with the order and receiving bracelet

Date of experience: August 4, 2022
Maryland
1 review
1 helpful vote
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Birthday gifts
August 4, 2022

Three very different and beautiful sets of earrings. Dangle butterfly earrings, thread earrings and rose studs, each very beautiful

Date of experience: August 4, 2022
Tennessee
1 review
1 helpful vote
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Loved the earrings
August 4, 2022

The turquoise stones were beautiful and the perfect size.

Date of experience: August 4, 2022
South Carolina
2 reviews
0 helpful votes
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Fabulous
August 4, 2022

Always satisfied with any product that I have ordered.

Date of experience: August 4, 2022
Mississippi
2 reviews
0 helpful votes
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Happy
August 4, 2022

I received my purchase quickly and love this purchase!

Date of experience: August 4, 2022
New Jersey
2 reviews
1 helpful vote
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Item appear larger
August 4, 2022

Buy beware! The items on line and in the catalogue appear larger than they are. I knew that but it is a good reminder so as not to be too disappointed. The necklace I bought was a gift and I hope she likes it.

Date of experience: August 4, 2022
Texas
1 review
0 helpful votes
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Beautiful jewerly for less
August 4, 2022

This was my first time ordering from Ross Simon's I ordered 2 necklaces and delivery was fast!
The necklace s were exactly what I was expecting they're beautiful nice quality for the price, I already have a wish list, definitely ordering more from them soon.

Date of experience: August 4, 2022
Missouri
1 review
1 helpful vote
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Denise B - Des Moines IA
August 4, 2022

It was as great as expected based on prior experience. Great product, great customer service.

Date of experience: August 4, 2022
New York
2 reviews
0 helpful votes
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Better than expected
August 4, 2022

This ring is beautiful, and much better than expected. My basic color palette includes black, white and red, so this ring is the perfect statement piece to set off any outfit.

Date of experience: August 4, 2022
Kentucky
1 review
0 helpful votes
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Chris
August 4, 2022

No complaints, except I have to return the bracelet for a smaller size

Date of experience: August 4, 2022
California
1 review
0 helpful votes
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Beautiful anklet
August 4, 2022

Love it. Anklet is dainty and perfect fit. Like that it has 2 different areas to clip so that you're able to adjust the fit

Date of experience: August 3, 2022