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Ross-SimonsReviews 13,344

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,389
shipping
50
quality
11,804
This company responds to reviews on average within 2 days

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61,967 reviews
Georgia
1 review
0 helpful votes
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Not exactly the size expected
August 7, 2022

I ordered a pair of pearl studs which were much smaller than expected however, I chose to keep them since they are a gift for a 9-year-old girl.

Date of experience: August 7, 2022
Georgia
1 review
2 helpful votes
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Tiny
September 6, 2022

Disappointed to say the least in these earrings. They are tiny, like a product for a child. The photos are very misleading. I would not let a child wear hundred dollar earrings.

Date of experience: August 7, 2022
Massachusetts
1 review
0 helpful votes
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Online ordering is so easy
August 7, 2022

I needed to get a birthday for one of my best friends. The two items I purchased had popped up in my FB feed and they were perfect! I wanted something nautical/beachy since my friend loves the beach and is an avid boater. The bracelet and earrings I purchased are perfect. They even arrived earlier than expected.

Date of experience: August 6, 2022
Maine
1 review
0 helpful votes
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Awesome earrings at a fair price!
August 7, 2022

Good communication and follow thru- highly recommend

Date of experience: August 6, 2022
New York
1 review
0 helpful votes
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Merchandise is beautiful
August 7, 2022

No problems to report. My order arrived promptly in good condition.

Date of experience: August 6, 2022
California
1 review
0 helpful votes
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Item small than shown
August 6, 2022

Diamond earrings were smaller than I envisioned. The description was probably adequate but it was hard to visualize on the website

Date of experience: August 6, 2022
Louisiana
1 review
0 helpful votes
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Additions to my jewelry
August 6, 2022

I have enjoyed finding new jewelry from the comfort of home. The site is easy to use and items arrive in timely manner and well packaged to assure undamaged arrival.

Date of experience: August 6, 2022
Maryland
1 review
0 helpful votes
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Bought a sterling silver monogrammed baby cup.The cup, itself, is beautiful and the engraving is exquisite.
The finished product has exceeded my expectations.
Delighted customer and hopefully a happy baby!

Date of experience: August 6, 2022
New York
2 reviews
0 helpful votes
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Everything went fine.
August 6, 2022

There were no issues I did the ordering on my iPad and was pleased
With the item.

Date of experience: August 6, 2022
Virginia
1 review
2 helpful votes
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Ordered by phone to be sure about whether signature required on delivery since my purchase was $1496 pretax and only tax made it over the $1500 limit. Customer service did not know answer UPS said yes but then did not ask for one

Date of experience: August 6, 2022
New York
1 review
0 helpful votes
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Sent earrings as a birthday gift. The birthday will open the gift later this month on her birthday. Arrived promptly! I am sure she will love them.

Date of experience: August 6, 2022
Pennsylvania
1 review
0 helpful votes
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I have no title to give
August 6, 2022

Very happy with ordering process, delivery and everything that goes along with shopping at Ross Simons

Date of experience: August 6, 2022
New York
1 review
1 helpful vote
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Bracelet
August 6, 2022

The bracelet is lightweight, simple yet stylish in a classic fashion.

Date of experience: August 6, 2022
Texas
1 review
3 helpful votes
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Review
August 6, 2022

I am returning most of the pieces. They were much smaller than expected. I wish the pics online had some way of putting the pieces in context, so I could see how small they were.

Date of experience: August 5, 2022
Texas
1 review
1 helpful vote
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Always perfect!
August 6, 2022

I have been shopping with Ross-Simons for years. There customer service is always friendly, and their jewelry always beautiful!

Date of experience: August 5, 2022
Minnesota
1 review
0 helpful votes
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Very nice jewelry
August 6, 2022

I am always happy with the quality and fit. I also love the selection!

Date of experience: August 5, 2022
Minnesota
2 reviews
1 helpful vote
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Beautiful pieces
August 6, 2022

I ordered these and received them very quickly. These are very beautiful pieces. I ordered a bracelet and necklace and I really really like them both. Hi highly them!

Date of experience: August 5, 2022
Ohio
1 review
2 helpful votes
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Earrings
September 4, 2022

Wore my new earrings once and the cheap backings came off and was lost! Consequently I have lost BOTH the stone earring and its backing somewhere! Here I am with a paid purchase for earrings but can't wear just one earring --- I need 2 for two ears! Nice stone but defective backing and now both are lost! Nice looking, but defective and don't waste your money on them!

Date of experience: August 5, 2022
Colorado
1 review
1 helpful vote
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Beautiful earrings
August 5, 2022

I purchased a beautiful pair of earrings, at a great price due to an add in our local news paper, The Denver Post. They are a gift for my daughter on her birthday. The jewelry selection at Ross-Simons is fantastic, with great prices.

Date of experience: August 5, 2022
Pennsylvania
1 review
1 helpful vote
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Jewelry
August 5, 2022

I am ok with my purchases, but they are always smaller than I think they will be... maybe someone wearing the jewelry that I order would give me a better perspective of its size...

Date of experience: August 5, 2022