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ROMWE

How would you rate ROMWE?
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Massachusetts
1 review
0 helpful votes
Follow Michelle N.
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I absolutely love this site! I bought all my winter sweaters from romwe. Everything was exactly as described. Their unique selection is huge and perfect for my style! The price and quality will definitely keep me ordering every season. I highly recommend them! Can't wait to order some dresses from them for the summer!

Date of experience: April 1, 2015
Nevada
1 review
26 helpful votes
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Very long delivery
June 21, 2020

I placed my order on 5/10. The very next day I get shipping confirmation that a shipping label was made and usps is awaiting the package to deliver it. Weeks has gone past and no update on my shipping, as well as no way to contact anyone on the customer service side. I'm going to dispute this transaction with my bank tomorrow. I'm tired of merchants taking customers money and then give them nothing in return or take a whole month to give you your product. That $#*! is unacceptable

Update: I finally received my $172 order on 6/1. I was excited and satisfied with the majority of the items. Only two items were sized incorrectly, everything else from the haul fit perfect! Still I must say I ordered on 5/10 and didn't receive the order until 6/1, I was not happy about that but overall I am satisfied. If you are ok with waiting 20+ days for your order with little to no customer service assistance, then go for it.

Date of experience: May 21, 2020
Italy
1 review
2 helpful votes
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I like romwe...
April 19, 2014

I like romwe... both for their employees because if you sign up to their site via email you may have many discount codes and promotions. There is also a wide selection of clothing and postage is free :)

Date of experience: April 19, 2014
Illinois
1 review
0 helpful votes
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Awesome products
January 9, 2016

I love this website I ordered some clothes for my girlfriends birthday it was very high quality for a reasonable price definately will shop here again. She loves it and does not even know that was pretty inexpensive.

Date of experience: January 6, 2016
North Carolina
1 review
0 helpful votes
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Many shops claim trendy, affordable, and high quality goods. Romwe is not one of them. At Romwe I fell for the Grey Striped Crop Sweater. They had several big pictures that let me see it up close. Check out was easy with the big add to bag buttons that let me choose my color and size on the same page. After setting up an account I was on my way with a few clicks. I got a 60% coupon for signing up and free shipping after adding a few things. Within days I received an email with a tracking number. The sweater fit and looked just as I imagined. I don't feel pressured shopping at Romwe because they don't tell me how to wear my items, they just provide big bright photos for me to visualize my outfit for myself. They do however, have a few full body shots for inspiration. Overall, I recommend the shop.

Date of experience: January 23, 2015
GB
1 review
7 helpful votes
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Dissapointing!
February 20, 2016

I am so annoyed with the products I received and the customer service! I tried to request a refund and the ticket system said error 404 page not found? I received an email a week later saying they were having problems due to spring festival? After reading other reviews it seems they find excuses for bad service! 2 items I bought were very different to the images and one is too big, after spending £50 I thought I had found a great site to shop on, but sadly I have not. Please refund me romwe!

Date of experience: February 17, 2016
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the long holiday of Chinese New Year, we can no reply to you in time. We have solved the problem of " error 404 page not found". Hope you can kindly understand and forgive us.
Besides, our quality is good, everyone has different expectations. Most customers like it. We can't control all the customers' reviews.
We are really sorry that you are not very satisfied with the items. Our colleagues did conduct check for every product issue out. It is a pity that it was ignored. Would you like to send us some photos which can show the clear problems so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
On our sale pages, you can get detailed information about the sizes of the items. As products on our website.com are manually measured, please be aware that there may be up to a 2-3 cm difference between actual size and listed size. Hope you can kindly understand.
You can also send us some photos which can show the clear measurement so that we can check for you and we will be responsible for it. Hope you can kindly trust us.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any other problem, please feel free to contact us.
Waiting for your reply.

GB
1 review
1 helpful vote
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RUBBISH!
May 16, 2017

My order took 4 week to arrive, before arrival I spoke to 2 members of there customer service team who were not professional in the slightest and told me a load of rubbish to basically shut me up. I'll never again waste my money on this site and I advice everyone else to not do so either.

Date of experience: May 14, 2017
miao m. ROMWE Rep
over a year old

Dear Brogan,

Thank you for ordering from our website.
Normally, it takes us 3-5 business days to process the order.
Because we are upgrading our warehouse, there is some delay of your order, we are so sorry for keeping you waiting.
And we are sincerely sorry for the unprofessional behavior of our customer service, we will offer more professional training to every customer service in the future, so that the same situation wont happen again.

If you have any other concern, do not hesitate to contact us.

Bangladesh
1 review
1 helpful vote
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There are huge latest collections. I am pleasure with their service. Easy to order product for me.My ordering cloth is so attractive and it is accurate size. Thank you for professional deal. I will engage buying with ROMWE.

Date of experience: February 25, 2016
New Jersey
1 review
6 helpful votes
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ROMWE.COM
July 25, 2016

I placed my order on 7/16/16. I just received my tracking number and statement that says my order has been placed (7/22/16). The clothes I ordered, I am actually really looking forward to so hopefully I can put a great review for this website when my order arrives. As of right now, my order shipped within 5 business days and I am happy about that. I do wish that processing, shipping, and arrival times were much quicker because I really enjoyed selecting and then purchasing all of the items in my order.
Hoping for a speedy delivery.
Thank you so far, romwe.com

Date of experience: July 22, 2016
Ohio
1 review
1 helpful vote
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Excellent experience
October 4, 2015

I purchased Gold-tone Riveted Mint Jumper from romwe as my friend gets her stuff from here and i generally appreciate the well-timed receiving. The dresses fitted me splendidly. At the point when arrived, they were packed so pleasantly. I purchased an aggregate of 5 dresses and i got each at absolutely crazy costs! Their client administration was truly noteworthy, i need to make sure about my size so I needed to reach them first and we talked it over. I got exactly what i needed!

Date of experience: October 1, 2015
Germany
1 review
0 helpful votes
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Completely Satisfied
March 28, 2015

"I love this store! The clothing is beautiful and the prices are even better. I was so happy when I received my dress. I haven't had no problems shopping at Sammydress. I will definitely continue to shop there!"

Date of experience: March 25, 2015
Italy
1 review
2 helpful votes
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Satisfied
April 10, 2015

It's the second time I buy something on romwe.com and I'm very satisfied.
I've profited by spring sales (up to 70% off) and I've bought a lot of items, such as dresses for spring and summer, swimwear, shoes and accessories. I like romwe.com because the clothes are really trendy and smart, and I'm lucky because they fit me like a glove!
Furthermore prices are very affordable so every time I buy ten or twelve items with a little purchase, especially when shipping is free, it's a big deal!
I've already suggested it to my friends, and I'm sure I will buy again.

Date of experience: April 7, 2015
California
1 review
2 helpful votes
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I've bought multiple times from this site and though it's not the best quality, the shopping experience is actually pretty good. Customer service is communicative and quite accommodating (I resolved an exchange quickly and efficiently) and they are always friendly. I am usually in the market for cheap clothing and this is pretty reliable. However, some things are a bit overpriced for the result and though the sizing descriptions are helpful, they run small most of the time. I have to learn how to buy items based on past experiences with the sizing but overall I am pleased with my experience.

Date of experience: June 22, 2017
Idaho
1 review
0 helpful votes
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I give this site two stars because I think it's hit or miss, depending on the product you order. I ordered this romper and another dress. Dress was descent quality, though I did pay a bit more for that one. This one was "60% off," which is a bold claim, because it eludes that the product is worth more than you're paying when, in actuality, it's still a bit of a rip off with the sale price.

The romper pictured below hardly covers my boobs. Proportionally, it makes no sense. I am 5'6,120 lbs, and a small b cup. It's not like I ever have issues with my boobs being covered. The sewn in pads within the lace are way off to the side-- It just doesn't seem like it was measured properly. Also, I noticed a yellow-ish stain on one of the pads in the top.

In summary, there are some good things on this site - just make sure you read reviews or you may get duped, and don't be fooled by the "___% off!" You get what you pay for in this case.

Date of experience: May 31, 2016
miao m. ROMWE Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

The size of our items correspond to the size reference on our site. If the size of the items are different from the description we promoted on the website, please send us(our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.

We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Apologies again for all the trouble.

California
2 reviews
15 helpful votes
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Deceitful shop
October 31, 2015

Terrible delivery time, terrible material and terrible design if different sizes doesn't fit well. This company have probably 2-3 different online name they go by " shein", stylewe, is one of them. Super cheap flee market clothes. DON'T waste your valuable time and their return policy is the worst, guarantee 90% of the time you have to return it and it gets costly.

It only looks good on pictures, the clothes are garbage that I guarantee you will not dare to wear it on the street. That's why they don't dare to offer free return and NO call back number and I've wasted $11.55 to ship it back to them. Lesson well learn and I hope anyone who sees this comment will not take that chance to lose money and give and take losing 2-3 weeks time also. With so many credit card fraud these days DON'T RISK IT with some unknown online shop from nowhere.

Date of experience: October 28, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
Nice day.
We sincerely apologize to you for leaving you with such a negative impression.
We generally need 3-7 business days for preparing the items which are not include in delivery time. Hope you can kindly understand. We found your parcel was shipped on Oct 20th. Because the delivery method you chose is standard delivery, it is usually slower than the express delivery. Hope you can kindly understand.
We are really sorry that you are not satisfied with the quality and sizes. On the sale page, you can get detailed information about them. Because of manual measurement, there will be 2-3 cm error about the sizes generally. You can send us some photos which can show the clear defects and the clear measurement so that we can check for you. We will be responsible for any problem caused by us. Hope you can kindly understand and trust us.
We feel so sorry about the misunderstanding. Our web has noted the Romwe is the subsidiary of SheIn. Hope you can kindly understand.
Please know that according to our return policy on the website, the return shipping fee need to be paid by the buyer. Hope you can kindly understand. And we are really sorry that you are so unsatisfied with this policy. Please accept our sincere and unreserved apology.
Please know that you are our precious customer, we really cherish you and want to help you solve your problem. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Hawaii
1 review
0 helpful votes
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Love this site!
May 9, 2015

I was a bit iffy about this site at first, as I usually don't shop online, but I absolutely loved my experience and I will definitely use it again! I bought a lovely romper on romwe.com during one of their awesome sales. It seemed almost too good to be true, and I thought for sure they'd get me on some crazy shipping expenses (especially because I live in Hawaii). To my surprise, not only was the shipping cheap, it was a super easy transaction. I received my romper perfectly on time in great condition and it's exactly what I was expecting. It fits great and I will definitely keep making purchases! Five stars for this site!

Date of experience: May 6, 2015
North Carolina
2 reviews
2 helpful votes
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I am giving this company 1 star because I can't give a zero! I placed an order 2 weeks ago (past the guaranteed ship date) and it is still processing according to their site. Their customer service is horrible as no one has responded to my emails! I am extremely frustrated with them and will never use them again. I am going to tell everyone I know to not use this company as well. I wish I would have listened to the reviews! I'm afraid that if I ever receive my order, it will be wrong, too small, or defective! What did I get my self into! Now, I just want my money back!

Date of experience: January 12, 2015
miao m. ROMWE Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought to you.
Generally speaking, we need 5-7 working days to prepare your order due to our numerous orders every day. And we are in the busiest season and we need to deal with numerous orders everyday.
Hope you can understand us. We will improve our service.
Please contact our customer service with this email: webmaster@romwe.com, if you have any other problems.
Yours sincerely.

GB
1 review
0 helpful votes
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It was okay, I guess?
January 18, 2016

I ordered 3 jumpers 2 pants and 1 scarf. Everything is in a good condition when it arrives but after I washed them, the "Letter Print Cutout Black Sweatshirt" got damaged. The lettering came off and the material doesn't look like how it was in the picture, it's very thin. Kind of disappointing but other than that everything is fine.

Date of experience: January 15, 2016
Australia
1 review
4 helpful votes
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I spoke with Rebecca on their live chat feature when I encountered an issue with checkout, and she was beyond helpful. She explained and helped me through the process while being lovely the entire time. I have ordered from here before (just a top) and was happy with the quality of clothing. I'm excited to receive my recent order :)

Date of experience: January 16, 2017
India
1 review
13 helpful votes
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Romwe sucks
September 28, 2018

Never ever order
From such a site
I ordered a co-ordinante! They send such a $#*!ty quality material that too of wrong size!
When e-mailed About return, they made us do instead of providing them by themselves!
So you have to pay more and put more efforts and promising me more than a month that they will refund and now even stop replying!
I haven't received my refund plus no reply'a!

Date of experience: September 25, 2018

Overview

ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.

service
326
value
332
shipping
342
returns
210
quality
320
+168