Romwe is the foremost trend clothes online store. I'm so impress by simply at this time there services and also item top quality. I'm doing typical shopping out of this great web site. ROMWE eared my own religion and also rely on.
I will be shopping again on romwe.com very soon.
I really wish I had read reviews before I ordered from this site. The clothes look nothing like they do on the website, my order was shipped in two different packages, one of which has yet to be delivered as of 5/27/2015 (I ordered on 5/14/2015 and ordered extra things so I could get the 2-3 day express shipping). Never again!
I ordered 4 bathing suits 3 of them came a month later but I'm pretty happy with how the tops all fit! The bottoms are a bit small but other than that I'm happy! I was a little worried with the reviews of poor quality but my swim suits came in and they were sewn together just fine. I don't mind not getting the other suit I only paid 7 dollars for it but it'd be cool to see it in the mail next month (like a little surprise). For such low prices you can't expect top quality but my swim suits were perfect.
I ordered about 2 weeks ago, bought cute cheap stuffs. Until now they cant even ship my package! They keep on saying they need more days to process your items. How come?
My order RWZXL******* and I have told friends that this site is so nice. Now i am very disappointed.
I hope they do something about it!
Dear customer,
We feel sorry for the late order and the late reply.
Since we were on holiday and the whole holiday lasted one week, we did not reply you in time. Hope you can understand us!
We have checked your order and it shows that all your items have been prepared well and in the status of waiting for shipping out. We have pushed for your order to be shipped out as soon as possible. Hope you can understand us!
And we sincerely feel grateful to you that you recommend Romwe to your friends. We will try our best to offer unique and best shopping experience to all customers.
If you need any other help, please feel free to us with this email webmaster@romwe.com.
Yours sincerely
Purchased a large bathing suit, and it would fit my 5th grade neighbor. The sizing is ridiculously misleading, and one of the worst sizing differences I have seen throughout the "online shopping world"- not to mention... you can't exchange or return bathing suits... that I haven't even worn... highly highly disappointed
Hi Kaycie,
Thank yo for ordering from our website.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And we are so sorry that according to our return policy, the swimwear could not be returned or changed.
Please confirm with us which item did not fit, we could refund half of the cost to you for compensation.
Looking forward to hearing from you.
I love the website great lay out but why does it say ships 24hr because it doesn't why don't you just Put "It's not going to get here in that time." It takes ages for them to arrive so if your getting clothes from here make sure to order them 1 month before you want to wear them. They really do take so long.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided. Please give us (our e-mail address is webmaster@romwe.com) your correct order number or email address you registered on our website that we can help you as soon as possible.
The delivery time differs from country to country. And it can also be affected by shipping mode, customs inspection, public holiday and so on.
Hope you can kindly understand.
Waiting for your reply.
From my first time looking through Romwe till now, it's always been extremely easy to navigate through and find exactly what you're looking for. There are filters that can help find items in your price range or style. Easy to add to cart, check on your orders, and pay. Over all, this site it just great in general.
I've ordered 4 garments from the site and after reading the reviews I decided to cancel the order. Nothing was shipped or anything so I should be receiving my money back no problem. I sent in the $#*!ing ticket and two days later still no reply. ROMWE has 12 hours to reply to me with a 3-5 day max. Before my money hits my account or else all hell will break loose and I'm not $#*!ing playing.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We apologize if our customer service team didn’t perform the way you hoped would. We apologize for all the disappointment and inconvenience you’ve been through.
Your order including 4 items has been prepared well. We are so sorry that you want to cancel your order when we are busy for shipping out your items. We have refunded to your credit card(The refund will be returned to your credit card within 15-20 business days).
Apologizes again for all the trouble. Waiting for your reply.
I bought about $60 worth of clothing to get the free shipping and expected to keep all the clothes but I ended up keeping only 2 out of 6. Almost everything else was poorly made or was way too big or too small and I ordered all of it in the same size. Along with that I have to be the one to pay for the return shipping which is BS. Seriously do not buy anything on here. It's a complete waste of time and money.
Dear customer,
Nice day.
We sincerely apologize to you for all the problems.
To bring our customers better shopping experiences, about shipping, our website has noted that if the order of our customers is over US$50, we can provide free shipping for them. Therefore, you enjoyed the shipping of free charge. Hope you can kindly understand.
We are really sorry that you are not satisfied with the clothes. Because the sizes of the different styles are different, before buying, you can refer to the description on the sale page to know more. Generally, there will be 2-3 cm error because of manual measurement. Hope you can kindly understand. Before return, you can send us some photos which can show the clear measurement so that we can check for you and we will be responsible for any size problem caused by us. Hope you can kindly understand and trust us.
Please know that our website has noted that the return shipping fee need to be paid by the buyer. Really sorry for that and hope you can kindly understand. We found our customer service has contacted you and gave you the return address. If you still want to return, once you returned, please tell us the return tracking number and tracking link. After we receive your package, we will refund to you as soon as possible. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Never buying from this site again, very slow on processing orders, still hasn't been shipped. Clicking the urge shipment button is pointless. I should have read the reviews before placing an order but I've never experienced such a slow responding website before Romwe. Such a let down!
Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
The reason is that in these two months, the customer service is so busy. So they may not reply you immediately. They didn't do it intentionally. We deeply apologize for the service. Our company will improve the customer service and to give your the best service possible.
And please send us your order id, we will check your order according to it. We will give you a satisfying answer.
You can contact us with webmaster@romwe.com.
Yours sincerely.
I truthfully have been a member of this site in one years. Easy to use web site, very efficient service and a great experience about ordering with Romwe is the ordering process and shipping. I particularly liked texts to tell me when it would be delivered with date and time. Sometime they offer great prices for great quality clothing. I loved the clothing and the timely service. I got everything i ordered and everything fit according to their sizing guide.It's hard to find good customer service like this nowadays!
However, I highly recommended to every one that visit this site and become satisfied.
April H. Looking for my order I placed 6/14. Is there any way someone from the company can give me a call to assist me in what's going on. I've read the previous reviews and from the looks of is I almost just want to cancel the entire order. Just go shopping at a local store. I did like the variety of styles you have but not sure if it's worth all the wait.
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
The items have been shipped out on June 27. The tracking number is 612999921404****94(we have sent it to your email box).
You can get logistic information through this linking. https://www.fedex.com/apps/fedextrack/
It normally updates the logistic information after 3-4 business days when the label created. That is to say, the logistic information will update after your package arrives in your country.
Please understand it kindly.
I am currently contacting this company, because I am very upset with what's happening. I had made an order on April 26, and it is now May 23. I have tracked my order and it has been on, "In transit, United States has arrived at Local Facility." For more than a week now. It has not moved, and I have got no updates. Im very frustrated with what's going on, and personally I am very concerned with an ending result. I just want my clothes, that I paid a big amount of money for. And I even made another order after my first order on May 9, and I've gotten new updates on it. And it will be here on the 26. But my first order has not moved. Please contact me back and let me know what's going on.
I ordered 3 items from this site. When they arrived they were of such poor quality and had a terrible chemical smell that I returned them. It's been five weeks since the return and I still haven't gotten my money back. I emailed them three days ago to see what happened and no response. I'm going to report them to my bank if I don't get a resolution soon!
Dear customer,
Sorry for all inconvenience we have brought to you and making you so disappointed.
We sincerely apologize for that you are not satisfied with our quality. Actually you can send us some images so that we can check with our factory.
We always check all parcels carefully before shipping the package, so with regard to chemical smell, we have no idea what happened exactly.
Could you kindly tell us the tracking number of your returning package?
Once we receive the returning items, we will arrange the refund for you as soon as possible.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Best wishes
I received three items when I ordered about 14 items. I have yet to receive a straight answer. Highly disappointed! It has been over two weeks and they still do not know what is going with my items and cannot even tell me my tracking number. Do better! Get a customer service line ASAP.
Dear customer,
We feel sorry for all inconvenience we have brought to you.
Since we prepared the three items well first, we sent them out earlier than the others. It can save your time. Hope you can understand us!
Since we met some system problems few days ago, the original tracking number is wrong, And the correct tracking number is 6063112834.
You can track them on http://www.dhl.com/en.html. The logistics information shows that it is in Cincinnati hub.
If you have any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely
I ordered 7 swimsuits in a medium. I normally wear small and ordered up as reviews indicated. They are cheaply made and bizarrely inconsistent on sizing and just too small. Fabric is cheap and not stretchy like normal suits sold in us. They do not permit returns so I'm basically out $84. I feel totally ripped off. Sticking w Amazon where returns are always gladly accepted.
To be honest, I have never had an easier or more comfortable setting to my online cloth shopping! I was very impressed with the discounts provided by the website, such as 60% off my first purchase and free delivery for orders over $50. I bought the Black Slingbacks Flat Shoes, and they look identical to the picture as advertised on the website. The material is legitimate and I am overly impressed with the service as I received my product. After reading countless reviews, I recommend on everyone taking my word for the experience I've had. Try their service, you won't be disappointed!
I ordered a "V Neck Striped With Belt Flare Blue Dress" and they shipped it within a time. I got this in good condition. Price was so good and great customer support ever. My wife is so much happy by getting this. She requested me for another dress and definitely, I will order again.
I have been an ongoing customer for this site but after today I'll never recommend anyone to order from them, their customers service is poor and I tried getting an update on my refund and all of the agents ended the chats without solving my issue. This is worst online shopping experience for me
Dear Monique,
A member of Romwe's Team has sent you an email from webmaster@romwe.com.
I ordered $110 worth of clothes from Romwe and that got stuck at Customs in India. I contacted Romwe to send me an updated invoice with a new address on my invoice (that matches my address proof documents) so that I can present it to customs and get my parcel released. But, they will not co-operate and now my $110 money order will be destroyed. Very unhelpful customer care department. I will not recommend this site to anyone who wants to have a peaceful way of getting their clothes ordered online. I want my money refund since I never got the clothes!
Dear customer,
Nice day.
Thank you for choosing Romwe.
Sorry for late reply and we sincerely apologize for leaving you with such a negative impression.
We have sent the updated invoice with a new address to you on 10 March and you can check it in your email box. You can retrieve the package first and if you are charged custom taxes, please send us a picture of the receipt, and we will offer you an appropriate compensation.
You are my precious customer, we will never neglect your problems. And all our colleagues will try their best to help you. We promise that we will do better in future. Hope you can kindly understand and forgive us.
Do you really want a refund?
Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Nice day.
We are so sorry for the troubles we have brought you.
We are sincerely sorry to hear that our items cannot meet your requirements and you want to return them. Sometimes, the difference between real items and the pictures shown on our web cannot be fully avoided. Hope you can kindly understand us. We have checked for you that our customer service has given you the return address. Could you tell us which items you want to return? And after you return your items, we hope you can send us the tracking number of your return package. After we receive your return, we will arrange refund for you. Hope you can kindly trust us.
Some items in your order sell well we need more time to get it from our factory. To save your time, we separate your order into two package.
For the second package, we have checked for you that we have shipped it on 20 May. The tracking number is 61299992140420502103. You can track it via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420502103
Looking forward to your reply.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely