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Reservations.com Reviews Summary
Reservations.com has a rating of 2.9 stars from 2,984 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 15th among Hotels sites.
She very readily helped me get a good room for the night when my original choice wasn't available without even a hiccup I'm very pleased with my experience
The language and voice was understood and clear. The information and request for repetition was appropriate. I appreciated the patience and attitude.
Greetings Jackie!
Thank you for giving us a great review! We are delighted to know that we were able to assist you with your travel plans! We stand by ready to assist with all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
A very positive experience. Paige was on top of it. A 30 second review of the hotel amenities would have been perfect.
Greetings Phil!
We are thrilled to know that Paige was able to assist you with your travel plans! We strive to provide the best service to all our customers and are delighted to know we've hit the mark with you! We look forward to all your future travels and we thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
He was amazing! Very patient and listened to all my conditions and concerns and found me a room last minute.
Greetings Kristen!
Thank you for a wonderful review! We are delighted to know we were able to provide you with the best service when planning your travels! We look forward to all your future travels and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Elizabeth did a great job making the reservation process enjoyable and easy. You could hear the "smile" in her voice!
Greetings Carrie!
Thank you for taking the time to give Elizabeth a 5-star rating! Reservations.com strives to provide every customer with a wonderful experience when planning their travels, and we are excited to know we were able to give you a wonderful experience!
Kindly,
Caitlin Thomas
This hotel booking agent was kind and helpful and seemed genuinely interested in meeting my needs. Not all do. He did. Wonderful!
Greetings Tom,
We are delighted to hear that our agents at Reservations.com were able to assist you and provide you a wonderful experience! We look forward to all your future travels and stand by ready to assist you!
Kindly,
Caitlin Thomas
When I called, I explained I needed three rooms. I was told that they would all be the same price and I agreed to the price for each room for three nights August 14 August 17. Instead of booking all three rooms at the same price at the same time, Mae proceeded with the scam of doing one room at a time immediately taking her time and raising the price when she finally was about to charge the room I told her that was not the price she said at the beginning of the conversation. She said well that's the price now. She said she would book that room first. I asked her why she would not book all three rooms at the same time since they were the same price and I was paying for all three rooms. She said this is the process which is a scam! She then went onto the second room and took her time going through the process of repeating everything she had said about the first room and then when she got to the Total, it was about $100 more than what she had quoted me for all three rooms. I told her I would not pay that because it's not the price she quoted she said let me check and then dropped it about $50 and then I was OK to proceed even though I was very frustrated with the fact I felt I was being scammed. She went onto the third room and again took her time getting through the process and said the rooms were no longer available so the price went up another hundred dollars. I told her that that's it! Cancel all the rooms I will not be scammed. This is extremely unprofessional And I will never stay at your hotel! She then said the reservation had already gone through and I could not cancel it. I said it only been 10 minutes and she said that is the process and I told her I was going to call my credit card company and I want the rooms canceled and no charge to my credit card. She said OK don't worry, sir. I'll cancel them. You don't have to worry she said then I called my credit card company and a charge for almost $1500 had gone through so she lied and the scam was underway! This is without a doubt the worst experience I've ever had in my 40 years of traveling! I will tell everyone about my experience with the Edgewater hotel!
Greetings Kevin,
I am happy to assist. Please provide your itinerary number along with the email address associated with the reservation to caitlin.thomas@reservations.com. I look forward to hearing from you.
Kindly,
Caitlin Thomas
He never advised me of a cancellation option and wrote it was given. Additionally I told him had a reservation for the 29,30 and first and sync with my new 28th. He said would and it was not done. Terrible way to due business
Good Day Larry,
I am happy to assist you. Please provide your itinerary and the email address associated with the booking to caitlin.thomas@reservations.com. I look forward to assisting you!
Kindly,
Caitlin Thomas
So impressed with the customer service I got. Arturo Nicolas was so efficient in giving me information about the hotel for me to decide. So professional, courteous and patient the whole time. He was so kind to search for other hotels to find me the right one. Thank you so much Arturo!
Greetings Patricia!
We are thrilled to hear Arturo Nicolas provided you with exceptional service! We aim to provide all our customers with the best service possible and are happy to know we've hit the mark with you! We look forward to all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Nicholas got the room booked for my husband quickly and efficiently and was pleasant to talk to. We needed a room for my husbands semi-annual trip to the Wills Eye Hospital and this hotel is the most convenient and affordable. Staff are great too!
Greetings Ruthie!
We are happy Nicholas was able to assist you with your booking plans! We stand by ready to assist with all your future travel accommodation needs! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
He answered all my questions and got us a room in a timely matter. Would recommend him if I needed a room again. Great job.
Greetings David!
We are excited to know Julio was able to assist you with your travel accommodations! We aim to provide the best possible service to all our customers! We look forward to all your future travels!
Kindly,
Caitlin Thomas
I called to make a reservation and spoke to Eugene Christian. I have to say I have never gotten such great customer service. He is so knowledgeable, kind, patient. Answered all my questions about the hotel and location. Definitely will recommend my family and friends! Thank you so much Eugene I really appreciate your help. Susie
Greetings Susie!
We are excited to know that Eugene was able to provide you with exceptional customer service and was able to assist you with your travel plans! We look forward to all your future travels and stand by ready to assist in the future! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Cesar was great! Very knowledgeable and pleasant. I had many questions and he was very patient. I was able to make a reservation quickly and had confidence in his recommendation.
Greetings Kathleen!
We are thrilled to hear Cesar was able to assist you with your hotel accommodations! We strive to provide the best service to all our customers and are happy to know we were able to exceed your expectations! We look forward to all your travels!
Kindly,
Caitlin Thomas
Very accommodating and very professional in the information that was given to me. Very Profesdional and good attitude and very knowledgeable
Greetings Deborah!
We are excited to know we were able to deliver a positive experience when booking with Reservations.com! We look forward to all your future travels and stand by ready to assist in your next adventure!
Kindly,
Caitlin Thomas
Very professional. Pleasant voice. Answered all my questions. Sent e- mails prompt. She was excellent
Greetings Henry!
We are delighted to know that we were able to provide you with a wonderful experience when using our services! We look forward to all your future bookings! Thank you for booking your reservation with Reservations.com!
Kindly,
Caitlin Thomas
Great! Professional; kind. Reservations was made very efficiently; pleasant voice respectful attitude business like manner. Exhibited professionalism
Greetings Sarah!
Thank you for a wonderful review! We look forward to all your future travels and stand by ready to assist with all your future bookings! Thank you for booking with Reservations.com.
Kindly,
Caitlin Thomas
Friendly and very helpful. Professional and responsive. Totally met my requirements and very respectful of my time..
Greetings Max!
Thank you for taking the time to give us a 5-star review! We are thrilled to know that we were able to provide you with the best service possible! We look forward all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Excellent experience, I was treated by a professionally courteous and friendly person who explained all information very clearly. Highly recommended!
Greetings David!
We are thrilled to know that you had a wonderful booking experience with Reservations.com! We strive to give all our customer's the best possible service and we are happy to know we were able to assist you! We look forward to all your future travels and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
After reviewing the cancellation, of my rooms. You sent me free one nice day at any of your properties, but you did not say anything about refunding my money so how is this working?
Greetings Preston,
I am happy to assist you! Could you please provide me with your full name, itinerary number and email address associated with your booking along with a brief description of what how I can assist to caitlin.thomas@reservations.com.
Kindly,
Caitlin Thomas
Angelica was very thorough, detail oriented, organized, and so very pleasant. She made the reservation process easy.
Greetings Vickie!
We are happy to hear that Angelica was able to assist you with your travel plans! We strive to provide the best service to our customers and happy to know we were able to help you! We look forward to all your future travels and stand by ready to assist!
Kindly,
Caitlin Thomas
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Kathleen!
We are very happy to hear that our agents were able to assist you friendly and efficiently! We look forward to all your future travels and stand by ready to assist in all your future travel plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas