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Reservations.com Reviews Summary
Reservations.com has a rating of 2.9 stars from 2,984 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 15th among Hotels sites.
Cesar was engaging and found me the best deal. Promote him! Give him a raise! He treated me like a queen!
Agent was very pleasant and very accommodating. He Worked with me setting up multiple reservations, Read back and verified information to be sure all was correct which ultimately led us to finding a correction.
Greetings Gigi!
We are delighted to hear that you had a accommodating and pleasant experience booking your travels with Reservations.com! We look forward to all your future travels and stand by ready to assist!
Kindly,
Caitlin Thomas
Very helpful and very patient with all the questions that we were bombarding him with. He was very patient listening between my husband, and I talking to him regarding specific needs of my husband.
Greetings Sue!
We are thrilled to know you had a wonderful experience booking your reservation with Reservations.com! Customer Service is our top priority and we are happy to know we have extended this to you! We look forward to all your future travels!
Kindly,
Caitlin Thomas
I Love Comfort Inn, customer Service in Reservations and the desk clerks have always been very accommodating. It's my No. 1!
Greetings Debbie!
We are excited to hear of your wonderful experience with booking your reservation and your stay! Thank you for choosing Reservations.com and we look forward to all your future travels!
Kindly,
Caitlin Thomas
It was an excellent booking experience. The person doing the reservation was very thorough and very pleasant. I would definitely rate my experience at 10, as being the best.
Greetings Michael,
We are excited to know you've had a wonderful booking experience! Customer service is our top priority and we are thrilled to know we have hit the mark for you! We look forward to your future travels! Thank you for choosing Reservations.com and we look forward to assisting in all your future travels!
Kindly,
Caitlin Thomas
Julian was extremely helpful. He went above and beyond to get me the best rate he was very patient informative, and made sure my reservation was 100% correct as I had four different reservations he should be in a higher position
Greetings Carmel!
We are thrilled to know Julian was able to assist you with your booking. We are happy to assist you with all your travel needs and thank you for choosing Reservations.com.
Kindly,
Caitlin Thomas
Great employee, very well spoken and helpful. He was very easy to communicate with, thank you for your help
Greetings Kris!
Thank you for choosing Reservations.com to assist you with your travel plans! We are excited to know our agents were able to assist you with ease! We look forward to all your future travels! Thank you for choosing Reservations.com.
Kindly,
Caitlin Thomas
We had a small issue with postal code but was resolved. She was great. I don't know what else to say. She did a great job.
Greetings Joanne!
We are happy to know our agent was able to help resolve the issue and help you with your travel plans! Thank you for choosing Reservations.com!
Kindly,
Caitlin Thomas
Hugo answered all my questions honestly and thoroughly. When I checked with the hotel they assured me that everything was in order. I asked Hugo to request a room on the lower floor because of my husband's mobility issues and he did. Thanks
Greetings Liberata!
We are thrilled to know Hugo was able to assist you with your booking and the accommodations as well! We strive to provide the best possible service and are happy to know Hugo was able to hit the mark for you! We look forward to all your future bookings and thank you for choosing Reservations.com.
Kindly,
Caitlin Thomas
Omar was very nice, but unfortunately, he gave me an incorrect phone number to the front desk of MGM Grand Hotel. The number he gave me was *******098. That is the number for the Holiday Inn. Please make note of this. Thank you
Greetings Julie,
Thank you for your feedback. We have noted this information for future use, and thank you for notifying us of this information. We are happy to know that Omar was able to assist you regarding your reservation and we look forward to assisting you with all your future travel needs.
Kindly,
Caitlin Thomas
Agent customer service awesome, hotel check in is awful. Charged a $50 incidental fee that was not mentioned, no breakfast even though that was quoted & in the email. Rates are more expensive booking through 3rd party vendor versus booking at the property. This is a bait and switch & blindsides the customer. Totally illegal, lesson learned & I will never use this service again. I will alert everyone I know to avoid this hotel and reservation vendor.
Greetings Cassandra,
I am happy to assist you. May I ask for the itinerary number and email associated with the reservation to caitlin.thomas@reservations.com. I look forward to hearing from you!
Kindly,
Caitlin Thomas
Very nice. Hugo knew the answers to my questions. He was also very friendly & professional. I have nothing more to say, sorry.
Greetings Amelia,
We take pride in our customer service, and it's always rewarding to know we've hit the mark. We are happy to be a part of your travel plans!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
He was pleasant, fast to find a new hotel since the one I wanted was booked. Very knowledgeable and friendly,
Greetings Deb!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
The person I talked to was very knowledgeable and efficient. The whole process went quickly and he was a most pleasant and cordial fellow. All my needs were met exceptionally well.
Greetings Glenn,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We are happy to be a part of your travel plans!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Very good we were treated well he knew what he was talking about, just haven't got the confirmation numbers
Good Afternoon Wendy,
I would love to help get your confirmation number to you. May I ask for the full name, email, and phone number used to book the reservation. Please feel free to escalation this to caitlin.thomas@reservations.com. I look forward to hearing from you and assisting!
Kindly,
Caitlin Thomas
Anything that I did not like is they do not give a police discount I think that should be maybe they will start doing it. I think they should. These guys lay their lives on the line every day for us.
Greetings Tina,
We’re so happy to hear from you! Thank you for your valuable feedback. We look forward to being a part of your travels in the future!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Gisell Enedina was very courteous, efficient, and professional. She made the experience pleasant, and everything worked out well.
Greetings Glenn,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We are happy to be a part of your travel plans!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
No complaints, made sure I understood, very patient and knowledgable about the questions were asked. Great experience.
Greetings Marion!
We aim to provide the best service for every customer! We are happy we can be a part of your travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Martin was so kind and patient. He helped me find a last minute room. Highly recommend i hope He is yje one who pi s up the phone when you call
Greetings Deb!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
It was great as your employee directed me to another hotel as the first was completely booked and then he got another hotel which only 2 rooms left and got me a room.
Greetings Gary,
We always strive to provide the best service and are glad to hear our efforts are being noticed.
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Katherine!
We are excited to know Cesar was able to find you the best deal for your travel plans! Customer Service is very important to us, and we are overjoyed to hear that you were treated like a queen! Thank you for choosing Reservations.com and we look forward to all your future travels!
Kindly,
Caitlin Thomas