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Reservations.com Reviews Summary
Reservations.com has a rating of 2.9 stars from 2,988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 15th among Hotels sites.
Gisell Enedina was very courteous, efficient, and professional. She made the experience pleasant, and everything worked out well.
No complaints, made sure I understood, very patient and knowledgable about the questions were asked. Great experience.
Greetings Marion!
We aim to provide the best service for every customer! We are happy we can be a part of your travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Martin was so kind and patient. He helped me find a last minute room. Highly recommend i hope He is yje one who pi s up the phone when you call
Greetings Deb!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
It was great as your employee directed me to another hotel as the first was completely booked and then he got another hotel which only 2 rooms left and got me a room.
Greetings Gary,
We always strive to provide the best service and are glad to hear our efforts are being noticed.
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
I found Jeanne knowledgeable, efficient, & helpful while making my reservation. She was able to answer all my questions
Greetings Glenn,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We are happy to be a part of your travel plans!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Dylan did a great job getting our reservation quit and efficiently. We certainly will call again for reservations.
Greetings Deb!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
I just made a change of my reservation over the phone with marc and he did a great job! I had to change my reservation to add an extra night on my business trip to Chicago and again marc did a great job
Greetings Paul!
We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing us to be a part of your travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
I called so many other hotels asking how much of a hold they will put on my card if i ended up paying the reservation in cash when i got there and they all told me i would have to have the whole amount of the stay on my card instead of doing cash for the stay when i got there and gladly michael was able to answer those questions for me and tell me that i would only be paying a $29.99 deposit to book the room and i can do the rest in cash when i get there. Honestly that made my day right there knowing he was able to help me with my questions. He was kind and generous also he was very helpful if i could give him a raise i would
Greetings LeeAnna!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. We look forward to helping you with your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
I just booked a room at Cloquet Americinn for next week. Tim helped me with the booking. He was considerate, kind and very helpful. He made sure that everything was the way I wanted and answered all my questions. It was so nice to speak to a person instead of an automated booking process. Thanks, Tim!
Greetings Deb!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
You did a great job and it was really relaxing
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Greetings Giovanna!
Thank you so much for taking the time to give us a 5-star rating! We are happy to hear that your travels were relaxing! We look forward to helping you with your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Great experience with Neil. Very helpful and no nonsense. Much appreciated. All of my questions were answered satisfactorily and without hesitation.
Greetings Sidney!
Thank you so much for taking the time to give us a 5-star rating! We are happy we were able to assist you with your traveling and look forward to all your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Good had to say slow down a few times when talking but I'm old so no problem very imformative got the job done hope my stay is goid
Greetings Tobin,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to being a party of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Very good experience … answered all my inquiries …very quick expedient Nothing else to say. I'm very happy
Greetings Deb!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Friendly and helpful! Making a reservation was super easy! Martin was clear, quick and knew all of information I needed to ask.
Greetings Glenn,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We are happy to be a part of your travel plans!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
It was a very nice experience. She was friendly and professional. She was courteous and very helpful
Greetings Deb!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us.
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Booked two rooms in Orlando with booking support named Page. She was friendly, super helpful, efficient and quick. Thank you much!
Greetings Leroy!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting you with your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Marc, Clarified questions and answered concerns… and acknowledge that we had called the wrong property, but he booked us in the correct one
Greetings Cindy!
We take pride in our customer service, and it's always rewarding to know we've hit the mark. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Excellent. Very helpful and knowledgeable. He was able to answer all my questions and complete the booking
Greetings Paul!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting your with your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
A gentleman named Tyler was efficient and pleasant while completing my reservation. His work should be highly appreciated within management
Greetings Donald!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We are excited to assist you with any of your future bookings!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Booking Agent Ryan was very kind and detailed when booking my reservation. She explained all details from checking in to cancellation, making sure all my questions were answered.
Greetings Angela!
Thank you for a 5-star review! We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Glenn,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We are happy to be a part of your travel plans!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com