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Reservations.com Reviews Summary
Reservations.com has a rating of 2.9 stars from 2,988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 16th among Hotels sites.
Easy and efficient. Friendly representative. She helped me find the best room for me. She was very courteous.
Keep Omar amazing understanding completely professional helpful u r lucky to have a representative as him
Greetings Jim!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We are happy we were able to assist you with your travels and look forward to your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Quick response and easy to make reservation. I am looking forward to enjoying the Continental Hotel.
Greetings Julie!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to your travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Expedia screwed up my reservation but this very kind and efficient young man (Luis Miguel) fixed it for me!
Greetings Susan!
We aim to provide the best service for every customer and look forward to helping you with your future stays! Thank you for your feedback and we hope you have a wonderful stay!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Gustavo help me get a room. He was very patient, articulate, helpful………………………….!
Greetings Chris!
Thank you for a wonderful review! We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
It was a place to lay my head. Thanks. It wasn't the cleanest place but it was affordable. The manager was wonderful. I didn't get WiFi and I didn't watch TV. All I did was sleep. Thanks.
Greetings Robert!
Thank you for your valuable feedback! We aim to provide the best service for every customer and look forward to helping you with your future stays!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
I needed a room for my nephew in Florida and I'm in NJ. Alejandro was extremely kind and informative. I really appreciate his help since I've never tried to do this before.
Thank you so much for your help Alejandro
Greetings Tracy,
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to helping you with your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservaitons.com
First hotel choice was fully booked.
Easy switch to alternative.
Pleasant experience.
Further research showed that Hood River Hotel is a great choice.
Look forward to stay and try the Norwegian food.
Greetings Jim!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting your with your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Wonderful great job handle everything so nicely made me feel so comfortable express and show me where i was able to rent space for my event done in such a well manner was very sastified well toke in care of
Greetings Tracey!
Thank you for a wonderful review! We aim to provide the best service for every customer and look forward to helping you with your future stays!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Very efficient and personable. Made everything very easy. I am coming from out of town and have never be stayed b at the The Inn at Villanova. Thank you
Greetings Emily!
Thank you for a 5-star rating! We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Very nice talked nice and gave me all the information I was requesting and the time and dates she also thanked me
Greetings V W,
Thank you for a wonderful review! We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Caitlin Thomas
cailtin.thomas@reservations.com
Luvensky was very personable and helpful. The process was fast and enjoyable. I would use this service again.
Greetings Barbara!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We are happy to assist you with any of your travels in the future!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Very good experience all of my questions were answered.The receptionist was very courteous in speaking with me.
Greetings John!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Well done, he was patient and helpful. He recommended to me the best arrangement and reviewed the cancellation policy.
Greetings Alecia!
Quality and value are super important to us, so it's great to know we hit the mark for you. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Very friendly and help me to solve a small problem. I totally appreciated the patience and professionalism. Awesome 👌
Greetings Andrea!
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. We look forward to assisting you with any of your future bookings!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Knew her job. Answered all my questions. Good breakfast in the morning. Room was clean. The location was easy to find. Would say again.
Greetings Jeff!
We always strive to provide the best service and are glad to hear our efforts are being noticed. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
I called several places for India out lodging in Red River NM particularly Worldmark Resort. Lauren was right on it. She immediately had all the info to needed and at a great rate. I would use her again.
Greetings Ann!
We take pride in our customer service, and it's always rewarding to know we've hit the mark. We look forward to assisting you with your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
Booked a room for the 29th & 30th of May on line. Checked, we got a reservation number email. Tried to verify the reservation, no record of it. Talked to 3 " agents "on the phone.
Third one said he could book a room but he would charge the full price of the room at this time.
We have been staying there for over 35 years once or two time each year.
Good Day Joe,
I am happy to help you. May I ask to provide the itinerary number and the email associated with the reservation and along with how I can be of assistance to caitlin.thomas@reservations.com. I look forward to assisting you.
Kindly,
Caitlin Thomas
Great customer service by phone with Cesar Hernan. He made sure I knew about the beast rate Hilton had for the dates of my stay in Tifton Georgia.
Greetings Willie!
Quality and value are super important to us, so it's great to know we hit the mark for you. We look forward to assisting you with any of your future travels!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com
You talked so fast and I fell for your deception but I'm going to fight this transaction because if you hadn't lied to me, what would I have rebooked and paid the booking fee if I wouldn't have thought the booking was null and void?
Greetings Launa,
I am happy to further assist you. Please provide your Itinerary number and the email associated with the reservation to caitlin.thomas@reservations.com. I look forward to assisting you.
Kindly,
Caitlin Thomas
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Brenda!
Thank you for a wonderful review! We aim to provide the best service for every customer and look forward to helping you with your future stays!
Kindly,
Caitlin Thomas
caitlin.thomas@reservations.com