Reservations.comReviews 2,988

Mildred was very helpful in getting me the best rate. She reviewed all the services including free breakfast and parking

Consider sleeping on the street before booking with Reservations.com. I hastily book my room not realizing I was on their website and subsequently paid $200 more in fees, so I guess it's my fault. However, 5 minutes after realizing my mistake I tried to cancel and was told I could but would lose the entire amount I just overpaid for my room. Lesson learned... NEVER again!

Booked 2 rooms at a hotel 6 months in advance of our event. Was charged (found out later) much more that the rooms were worth. Then when I got to the hotel, I was informed that the rooms were not paid for and had to pay again!
The hotel says they are not associated with this booking site.
Email and phone calls to both reservations. Com and the hotel have so far been frustrating and each blaming the other.
Have not received a refund!

I am very disappointed with my experience using Reservations.com. I recently booked a reservation through their website and was charged in USD instead of CAD, with no clear indication during the booking process. It was only after my purchase that I noticed, in very small print on their site, that prices are listed in US dollars. At no point was I given a clear option to select my preferred currency, despite what their support team claims.

After looking into it further, I found many other customers reporting the same issue, which seems to be a recurring problem. I contacted their customer service to request a refund, but after 4 days, I still haven't received any response.

If this situation is not resolved soon, I will have no choice but to escalate my complaint. I strongly advise others to be cautious when booking through this website.

We reserved through reservations.com, unfortunately we experienced a severe snow storm with highways being closed do we could travel. They would not cancel our hotel reservation without changing a one night stay even though it was weather related and not our fault.

Before you read the rest of the review there has been an update you should see first.

On February 27, the $32.62 U.S. Reservations.com service charge was refunded to my credit card, but by March 1, Reservations.com had cancelled that refund. On March 3, the $135.85 U.S. hotel charge was refunded to my credit card. Hopefully, the $135.85 will not be reversed, and the previously refunded $32.62 refund will follow.

I am quite pleased with the communication from Reservations.com and am confident that the firm will honour the email it sent to me in which it stated, "Please be advised that we have processed your refund in FULL in the amount of 168.47 USD."

Once the $32.62 has been refunded the post will be updated.

ORIGINAL POST APPEARS BELOW

On February 26,2025, I thought I was booking a hotel reservation with Hilton Hotels. In fact a third party, Reservations.Com created the reservation. Reservations.com presented itself as the Hilton Hotel Reservation Desk. This is a deceptive practice. I feel cheated. Multiple charges were made to my credit card:

$135.85 U.S. ($199.41 Canadian)
$ 32.62 U.S. ($47.89 Canadian)

Reservations.com quoted the full room rate as $168.47 when in fact, $32.62 were service fees. I cancelled the reservation but was told that I may not receive the refund because Reservations.com has a no-cancellation policy. The cancellation will now go to the Reservations.com billing department, which will call Hilton Hotel and ask if the hotel will accept the cancellation.

I called the Hilton Hotel directly when I was on the phone with Reservations.com and was advised that this was not the first time that this had happened and that the hotel would accept the Reservations.com cancellation without penalty.

I rebooked with the Hilton Hotel representative. The room rate was $117.35, which is a $51.12 U.S. savings from the Reservations.com rate of $168.47.

A fraud dispute resolution claim has been made with VISA for Reservations.com misrepresentation as Hilton Hotels. VISA requested that if the cancellation is not processed as promised, then VISA will follow up with Reservations.com.

I called to booka hotel room for one night in Toronto, Ont., one closest to the Pearson airport. There was NO reservation!
I lost my money for their mistake. Never again!

This place is a rip off. The website says one price, but once you are charged for the room, a diferent prices is calculated on your credit or debit card. When trying to get your money back for the over charge or cancel, they give you hell and try to offer all kind of extra over night stays to try and satisfy you. Then apply a charge that you cannot get back when you cancel. I will never get a room from them EVER again, nor will I tell others to book with them.

I travel often but this was the first time I used Reservations.com. During check-in at the motel I asked the cashier how much I was charged and he responded that he did not have that information as it was confidential between Reservations.com and me. When I reviewed the emailed receipt, I noticed Reservation.com charged me a $39.12 service fee on a $72.99 room. I contested the service fee with my credit card company and it's currently under review. Before booking take a look at the reviews and ignore the reviews on Registrations.com website.