Reservations.comReviews 2,990

This place is a rip off. The website says one price, but once you are charged for the room, a diferent prices is calculated on your credit or debit card. When trying to get your money back for the over charge or cancel, they give you hell and try to offer all kind of extra over night stays to try and satisfy you. Then apply a charge that you cannot get back when you cancel. I will never get a room from them EVER again, nor will I tell others to book with them.

I travel often but this was the first time I used Reservations.com. During check-in at the motel I asked the cashier how much I was charged and he responded that he did not have that information as it was confidential between Reservations.com and me. When I reviewed the emailed receipt, I noticed Reservation.com charged me a $39.12 service fee on a $72.99 room. I contested the service fee with my credit card company and it's currently under review. Before booking take a look at the reviews and ignore the reviews on Registrations.com website.

This company illegally took money out of my account multiple times. Phone calls were made to correct the problem and a request to speak with the supervisor was Maid. No one from the company would call me back.

Hidden fees and a hidden cancellation agreement.
Not only did their website charge me twice, they refused to refund the double-charge. I also booked the hotel 6 months in advance, cancelled my reservation within 24 hours. They refused to refund that as well. I had to dispute with my CC. No booking agency should keep a refund when you cancel a reservation 6 months out! This place is a SCAM.

I made a reservation with this site. I put in certain dates but when I confirmed the dates were different. They took $1,600. Out of my account. I called 10 minutes after booking to ask about changing the dates and they refused. Then I asked them to refund my money and they refused. This site is a SCAM! DO NOT USE IT!

Tried to change a reservation 15 minutes after booking and was told they would charge me up to $550 to change a $150 reservation. When I spoke to a supervisor she said there was nothing she could do.

I booked a hotel reservation with them, but then hurricane helene hit and i had no choice but to cancel my trip I live on a barrier island in st pete beach florida, and i was literally unable to leave the island, the police had shut us down, even my sons couldnt come on the island to help us. they refused to refund my first night stay at the hotel, even though the airline,car rental, and other hotels did without a problem. I called the hotel and they told me they didnt charge me and that the charge came from this site. Its been months now, and i still have not heard from them, after many phone calls and emails I would not trust this site or recommend them to any one! Stay away!

Make sure you pay good attention to the terms and conditions before booking with this sight. My taxes and fees were over half of the room cost for 2 nights.

I made a reservation that I immediately (less than 30 minutes later) had to cancel. Reservations.com
Refused to refund ANY of the purchase price! I demanded that they cancel the reservation and send me a confirmation email of the cancellation. They canceled the room. Did not send an email.

I am going to try to dispute the charge with my credit card company. DO NOT DO BUSINESS WITH RESERVATIONS.COM! THIS COMPANY SHOULD BE PROSECUTED FOR FRAUD

They booked a reservation with an unauthorized credit card. It was a fraudulent charge. They used their address for the reservation. To make matters worse Johnathan at Staybridge in McLean VA said as long as he had his money he didn't care.

I booked a quick getaway through them for a casino in Cherokee, NC. What they posted and what the actual hotel was wasnt even close. I was charged all kinds of fees and they totally misrepresented with old photos that looked like nothing there. When we arrived, I spoke to the hotel manager that said he wasn't able to refund our money because it was booked with Reservations.com. The day we returned I contacted them immediately. I was told by their agent that I would have had to cancel the day prior in order to be refunded. I repeatedly explained to them that they misrepresented the hotel and was told, "too bad, your not getting your money back", then they hung up. I have now contacted by bank and had them investigate the issue 3 times. I provided multiple photo's along with letters and they still are fighting that the charge stands. I would not EVER USE OR RECCOMEND THEM TO ANYONE. I WOULD RATHER NOT TAKE A VACATION THEN USE THEM! Reservations.com are nothing more than a bunch of crooks that lie and cheat you!

BE AWARE!
I booked hotel on reservation.com website. They show you the price, you book, you check out and the final invoice the hotel gives you looks fine, but then when you check your credit card invoice you realize they charge you fee in USD (what way more than what the hotel told you) + a fee in USD that you have no clue about. Then when you try to call the phone number on reservation.com website, you'll realize they're just fraud and none is gonna answer you.
Never use reservation.com website.

I booked a room on line advertised as $72. Entered my credit card, Reservations.com billed my card $130.60. When I checked into the room, I asked about the price of the room. Room $63.53, tax $6.99, total $ 70.52. Resverations charge room $72, taxes $19.60, service fee $ 39.00, total $130.60. This site should be removed for Google and the internet!

To start with we thought we were dealing directly with the hotel. Over $250 in taxes and fees. You can book directly cheaper.

They booked a room for me at a hotel that not only was non existent, but was sold to another chain. When arriving, I found the new hotel chain and found they charged me $50 less then reservations.com, plus they charged me the handling fee. When I complained, they said it was too late to change and I didn't cancel within their time limit. How is that possible? YOU'RE the experts who should have known that the chain you reserved for me didn't exist any longer and was a completely different hotel change. Nothing but con men

I didn't even realize I had somehow ended up on the Reservations.com site - I thought I was booking directly on the hotels site. Imagine my surprise when I got a charge on my credit card - in USD when I'm in Canada and booked a Canadian hotel - and then couldn't cancel b/c it was non-refundable. The hotel itself has a refundable policy 24 hours in advance of the booking but this Reservations.com site said non refundable immediately - even though it was weeks out. Be very careful to NEVER end up booking using this site and/or read the cancellation policy very clearly (sadly I didn't notice it until I found the confirmation email in my Junk mail - too late then).

They pose as the hotel you ate booking with, charge extra fees and then did not pay the hotel and I had to pay again. Problems getting my money from them. Suggest not booking through them as you may have problems.

When I booked this hotel room for a 2 night stay 50 days from now for my son's hockey tournament they charged my credit immediately for the total room charge which was not noted anywhere and then once the reservation was confirmed it told me the room was non-refundable.
I called back immediately as I spoke to the hotel and they said I needed to make the reservation thru them to ensure our room was next to our teammates and they would not cancel my reservation. This was 20 minutes after I booked my room with them. So not only did they charge my credit card immediately they also were unwilling to cancel the reservation so we could be grouped in with our team. The person I spoke with "Yan" was polite but obviously not willing to help do the right thing. It is so sad companies like this still exist this day in age.

Book with reservation. Com hotel in London quoted £167, charged my bank £259 +£7 charges. I see they've blocked me from their site. Avoid these crooks 😡