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BookOnline

Overview

BookOnline has a rating of 4.6 stars from 5,321 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job and hotel room. BookOnline ranks 4th among Hotels sites.

service
181
value
175
returns
2
quality
167
This company responds to reviews on average within 2 days
+44
How would you rate BookOnline?
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Ohio
1 review
0 helpful votes
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Booking experience with Demetrio.
April 29, 2025

Demetrio did an excellent job in helping us with our booking. He is a credit to your organization and I trust you will recognize his excellent service.
Remember, you as an organization win with people like Demetrio!

Date of experience: April 19, 2025
Ohio
1 review
0 helpful votes
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Misleading information
May 2, 2025

I am so disappointed that you pay extra for cancellation protection but there is no way to apply for it. First you are never told that you must apply before canceling the reservation. Carlos did not in anyway share any of the details. I will never use any of your services again. It is totally a misrepresentation.

Date of experience: April 21, 2025
Massachusetts
1 review
0 helpful votes
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Courteous and helpful
April 29, 2025

The agent I spoke with was very helpful, patient, and courteous. I have nothing more to say but apparently I need to get to 100 words to make sure the wonderful agent with whom I spoke gets his well-earned review.

Date of experience: April 19, 2025
South Carolina
1 review
0 helpful votes
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Reservation
May 5, 2025

Very nice gentleman on the phone and answered all of my questions. Very accommodating and pet friendly. A lot of hotels claim to be pet friendly but they have a weight size plus charge fees for the pets. This hotel did not do that.

Date of experience: April 25, 2025
Florida
1 review
0 helpful votes
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Professional resvr.
April 29, 2025

Professional, pleasant experience. Operator patient with my hearing problems... thank you. Arr at 4 p.m. 4/21/2025... c/o at 11 a.m. 4/24/2025 2 bed, refrig and micro..

Date of experience: April 19, 2025
California
1 review
0 helpful votes
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Miguel Angel
April 18, 2025

Miguel spent 46 minutes helping me in every way possible. Extremely curtious and funny. I have to say it was one of my most favorite booking time yet. I usually do online but that lol I did by phone. Wish I could get him all the time, he would be a reason I would book more. Thanks Miguel!

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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Riverside Hotel
May 1, 2025

Alejandro Sergio walked me through booking a room for my son, and expectations for him to check in. Very friendly, very quick, and very enjoyable experience!

Date of experience: April 21, 2025
New York
1 review
0 helpful votes
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Very easy booking
April 20, 2025

Painless, less than 5 mins answered all my questions. But now it's painful because I need to write 100 characters on the stupid goddamn website to tell you guys that Luis the nice gentleman that helped me did a great job but this review system sucks $#*!. Just let us say that the person who helped us did a good job like what the $#*! bruh gahhtdam

Date of experience: April 10, 2025
California
1 review
0 helpful votes
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Dave Was Great!
April 20, 2025

Dave has been very helpful with a great accent to boot! I'm truly looking forward to my stay and Dave made me feel like I was going to be taken care of. I really appreciate that and I'm looking forward to seeing Vegas again!

Date of experience: April 9, 2025
Texas
1 review
0 helpful votes
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Room Reservations
April 16, 2025

Mariel was extremely friendly and very professional.
She did a great job explaining the rooms and the room rates. She repeated all the information I gave her correctly. You are so blessed to have her as an employee.

Date of experience: April 5, 2025
Texas
1 review
0 helpful votes
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Well done service
April 18, 2025

Best online service I ever had. Very pleasant experience. She sounds good very professional in her speech. I know she is a good one cause I too work in customer service at the Austin airport. You keep her she knows what she's doing!

Date of experience: April 7, 2025
Colorado
1 review
0 helpful votes
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Perfect and easy reservation by phone
April 14, 2025

I spoke with Shadonna and she helped me with reservations for the 6 of us in no time.
Great rooms with breakfast for all and cancellation insurance as well. She was so helpful and I'm sure we will enjoy our stay.

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Tnisha Shows up
April 8, 2025

I had a complicated situation with trying to make a reservation with Hyatt in Huntington Beach. It's a bit of a long story regarding addresses and credit cards, but Tanisha did not give up and stayed with me and I finally was able to secure and confirm a reservation so that I can visit my children and grandchildren. I thank her very much! It is so important for all of us to try to connect and communicate and resolve a problem together if possible and she did just that Carmen Black

Date of experience: March 29, 2025
Texas
1 review
0 helpful votes
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Excellent Customer Service
April 3, 2025

Ebony was very patient and kind. I love that each time she explained what to except during my stay she would pause to allow me to ask questions if needed. Just the phone call alone with Ebony makes me want to book again. Great job Ebony!

Date of experience: March 24, 2025
New Jersey
1 review
0 helpful votes
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Lindsey was very sweet and kind when gently letting me know that the hotels I was looking at in Stratford, Ontario, Canada were almost completely booked for the dates I needed, five months ahead! She found me a room within walking distance of the Festival theaters. I was very relieved. She is warm and friendly as well as extremely professional and efficient. She turned my disappointment into relief! 😇

Date of experience: March 27, 2025
California
1 review
0 helpful votes
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Hotel booking
April 10, 2025

Bethany was very helpful, giving me the charges for the room and what the total cost would be. Let me know there is a $12 a night for park and fly. I really appreciated her expertise in booking our room.

Date of experience: March 31, 2025
California
1 review
0 helpful votes
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Great telephone reservationist!
April 5, 2025

A unique thing… i called on the phone! Ceasar picked up after one branch of the typical recording and immediately began solving my problem. Solved it so well i booked two rooms and recommended hampton to a friend who was also looking for a place

Date of experience: March 25, 2025
New Jersey
1 review
0 helpful votes
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Booking with Tammera
April 17, 2025

Even though we had to go thrunit a couple of times, Ms Tammera really set my mind at ease. The professionalism shown to me is what had me choose them again.
Ms Tammera is truly an asset and I wish I could get her every time I book

Date of experience: April 7, 2025
Oregon
1 review
0 helpful votes
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Hotel reservations
April 14, 2025

Scarleth was very helpful. The hotel we wanted was booked. She was able to find an alternative. I was happy to get a room at my desired location but when I looked up the location the reviews were less than favorable. Lesson learned, look up your hotel before you book. However, that is not Scarleths fault. She was courteous and helpful.

Date of experience: April 4, 2025
Missouri
1 review
0 helpful votes
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Help in an emergency
April 6, 2025

I needed a room at the last minute for a colleague whose home has been without power due to the storms in our area. After searching online without finding any rooms available, Jacob had me all set up within just a few minutes. He was friendly, helpful and efficient. What more could a person want or need!?!

Date of experience: March 15, 2025