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Reservations.com Reviews Summary
Reservations.com has a rating of 2.9 stars from 2,984 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 15th among Hotels sites.
Best experience ever! Emilio was super friendly and very professional. You should have him train all of your reservationist!
Thank you to the kind gentleman that was on the phone with me helping me out. I truly appreciate it.
Greetings Jillian!
Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I was a concern about entering my card info on the key pad she assured me it's not a scam it Al process to protect me.
Greetings Bridgett!
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for choosing Reservations.com!
Kindly,
Caitlin Thomas
Bithoven gave me the best information on where to stay and the price was right. I called numerous times before and speaking to others that did not give me the same service that Beethoven gave to me. Thank you Beethoven!
Greetings Mary!
We love knowing we have people on our team willing to go above and beyond for our guests. Thank you for the wonderful review, and we look forward to assisting you with all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I was given a reservation by Jane on flight by Experiment. All I wanted was room at a Red Roof Inn at Hampden Roads. I will not pay for this!
Greetings Richard,
I am happy to assist you. Please provide the itinerary number along with the email address associated with Reservations.com to Caitlin. thomas@reservations.com. Thank you and I look forward to assisting you!
Kindly,
Caitlin Thomas
Talking with Kimmy, making a reservation were very helpful in making the necessary adjustments for a good stay. Good job!
Greetings Carter!
We are delighted to hear that Kimmy was able to assist you with your travel plans! We stand by ready to assist with all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Agent assisted me with reservations in two locations. Was of great assistance and asked me about eligibility for discounts.
Greetings Mike!
Thank you for a wonderful 5-star review! We take great pride in our customer service and are delighted to know we've hit the mark with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Guy was breathing into the phone heavily, couldn't understand him and he just hung up on me at the end
Greetings Philip,
Thank you for reaching out! Please feel free to contact me personally at caitlin.thomas@reservations.com with any further questions or concerns and I'd be more than happy to further assist you. I would also greatly appreciate it if you could provide the itinerary number along with the email address associated with the booking. Thank you!
Kindly,
Caitlin Thomas
Val was patient considering Iam a senior made sure I understood and explained my reservations and did give me best offer Val was very polite
Greetings Diane,
We are excited to know that Val was able to assist you with your travel plans! We stand by ready to assist with all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I appreciate Noah's patience, customer service his service was very helpful and supportive good job Noah enjoy your summer when you can
Greetings Jade!
We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for booking with Reservations.com! We stand by ready to assist in all your future bookings!
Thank you!
Caitlin Thomas
Miguel was very pleasant and took the time to find a hotel that would work for the dates that I wanted. It seems as if many of them had no availability.
Greetings Jacki!
We are thrilled to hear that Miguel was able to assist you with your travels plans efficiently and pleasantly! We take great pride in our customer support and are happy to know we were able to hit the mark with you! Thank you for booking with Reservations.com.
Kindly,
Caitlin Thomas.
Great very nice very efficient nothing moore to be said can't wait to see what my experience will be like
Greetings Eric!
Thank you for taking the time to leave us a wonderful 5-star review! We are excited to assist with all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Tracy did an excellent job, so happy to have her in our corner. She needs a raise. Please keep her so she can help other travelers like myself. Thank you, Tracy.
Greetings Kim,
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking!
Kindly,
Caitlin Thomas
Destiny was very friendly and helpful. She helped me find a location near the venue we will be attending a show
Greetings Matt!
We are thrilled to know Destiny was able to provide you with exceptional service and assist you with your travel plans! We take great pride in our customer service, and stand by ready to assist you with all your future bookings! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Destiny was very pleasant and helpful. She got us a reservation very quick. We were tired and she was very patient.
Greetings Linda and Jerry!
We are thrilled to hear that Destiny was able to assist you with your travel plans! Customer service is our number one priority and we are excited to know we've hit the mark with you! We look forward to all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Modesty gave us outstanding customer service! We were quoted an astronomical amount at another hotel and were looking for something much more affordable. Modesty gave us several options to choose from and was very patient and understanding. She certainly exceeded our expectations! It was a pleasure working with her!
Greetings Janet!
We are thrilled to know Modesty was able to assist you with your travel plans! We strive to provide the best service possible and are delighted to know Modesty was able to hit the mark with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
My relatives were in a bind and needed last minute help and Margarita went above and beyond to help. I really appreciate her outstanding work and patience.
Greetings Karen,
Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for booking with Reservations.com! We stand by ready to assist you with all your future bookings!
Kindly,
Caitlin Thomas
James was very professional, efficient, and was able to make my reservations according to my needs. He did an excellent job.
Greetings Donna!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help! Thank you for booking with Reservaitons.com!
Kindly,
Caitlin Thomas
From beginning to end, Robert was extremely helpful, respectful, positive, and just plain kind. How wonderful to communicate with someone who obviously enjoys what they do and is informative and kind. Drury Inn, he is a keeper!
Greetings Donna!
We are excited to hear that Robert was able to assist you with your travel plans! We strive to provide the best positive service and are happy to know we've hit the mark with you! Thank you for booking with Reservations.com
Kindly,
Caitlin Thomas
I called your reservation service and spoke with Jose Martin. I was trying to get a reservation at the Holiday Inn Express in Dahlonega, Ga. After contacting the Holiday Inn Express to confirm my reservation, they never received the reservation. Instead, a reservation was made at the Comfort Inn at Dahlonega, Ga. I have spent HOURS trying to straighten this debacle out. Now I am just trying to get a refund of $403.62 because of this terrific screw-up. I just want my money refunded so that I can put all of this behind me. I will never use your service again.
Greetings Edwin,
I am happy to assist you. Please provide your itinerary number and email associated with the reservation to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Deidre!
We are excited to know that Emilio was able to provide you with friendly and professional service when assisting you with your travel plans! We look forward to all your future travels and stand by ready to assist!
Thank you!
Caitlin Thomas