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Reservations.com Reviews Summary
Reservations.com has a rating of 2.9 stars from 2,988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 15th among Hotels sites.
Had trouble receiving a refund on cancellation people will quit using advanced reservations if they can't cancel without penalty
Excessive and Unexpected price increase over that advertised.
Great place to stay, good price, nice clean rooms, close to highway and many stores to pick up travel items. Good restaurants nearby also.
I have used this site for the last few years. It quick trustworthy and user friendly. I strongly recommend.
I booked my visit to California with them and the experience was amazing. Their site functions easily and much better than any other travel booking site I've used.
I recently booked a trip to visit my friend in Chicago and reservations.com couldn't have made it any easier. They had a great selection of hotels to choose from in my price range and area I wanted to stay in. They also had great pictures of the hotels to help me make my decision. When, it came to booking it couldn't have been any simpler and it took less than 5 minutes!
I actually had a problem with booking. I emailed customer service, and they were super helpful. Made my trip for easy for me
I had no idea I was booking from a 3rd party site until I was charged $15 for booking! I ALWAYS try to book directly through the hotel itself and thought I was doing so... very deceptive!
I booked a room for a Canadian hotel from a Canadian location using a Canadian credit card and was charged in American dollars.
My work schedule was modified; by internet and by phone with your support, it was impossible to modify my days or exchange my no used days to another work travel.
So your poor services forced me to pay for a 2 weeks of work travel even if I used only 4 days because cancellation from my client.
I will probably don't use your services again and I will not recommend you.
I had to make some urgent bookings for my parents in new york and this was all a last minute plan and I wasn't sure how to make proper arrangements for them with a reliable travel company so I got to this website and it was very quick. I could choose the hotel under my budget and customise my booking as per my needs. It was definitely a great experience for me!
I noticed bunch of bad information about them after I made my booking and was little scared but it didn't go as per internet reviews and I was eventually benefitted. So I got to know that the negative remarks are all by their competitors and not at all real, this company is always topping the travel booking charts due to their flawless service.
I read that there is a low price guarantee and I sent the lower price to reservations.com, but I haven't heard back from them on reducing the price. I didn't like that they didn't include taxes and fees in their quoted price, so when I thought I was spending about $130 it was actually closer to $180. I'm not a happy camper. The other sites I've used in the past include those fees. The checkout process somewhat hid the total in my mind. Be careful when using Reservations.com.
Today I used online service and it wasn't until I got the confirmation email that I realized I had booked that wrong hotel. I was trying to take one of my furkids with me to pick up one if my nonfurkuds.
I called and I spoke with the nicest gentleman, didn't quite get his name I believe it started with an S.He called the hotel got my reservation moved to the other hotel without any penalties so all I was out was the difference in price of the rooms. I appreciate Customer Service representatives who truly care about the people on the other line. Just so you know you made me a believer for life.
Thanks so much for your kindness. A little kindness goes a long way.
Not enough restaurants worth going to near my location. Would prefer better choices or dessert places.
I won't use the site again... no mention of the amount of the "fee"...
I live in Alberta. I googled a hotel located in northern Alberta, Canada. A picture of the hotel popped up and on the bottom of the picture a button to make reservations. I hit the button, looked at the various rooms and rates and made my choice. Only when the confirmation come through did US dollars show up. I did not google reservations.com. I was making a reservation for a Canadian hotel in Canada and thus there would be no reason why I would want to book and pay for a room in US dollars. Only with the help of the actual hotel front desk was I able to cancel the US booking!
Reservation agent was very pleasant and helpful in assisting me with making a change to my reservation.
Love their website! It really helps me to make decisions regarding hotels and reservations make easy to places we are planning to visit. It helps so much.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members