Reservations.comReviews 3,001

I was tricked into booking a room through reservations.com when a popup covered the hotel website I was using. Only when I got the final amount did I realize there was something wrong. It was higher than it was supposed to be so I took a closer look at the booking I had made. I had made it through reservations.com instead of the hotel website I had started out using. I called to cancel the reservation and told them that I had not intended to use their site but had been using the hotel website. They agreed to cancel the reservation but would not return the $15 booking fee. I asked to speak to a supervisor about it and was told that one would call me back within a day. I never heard from them. I did get a credit on my credit card for the amount of the room I canceled but not the booking fee. Now I am concerned about the security of my credit card information.

I was attempting to book at a Hampton Inn, and the first hit APPEARS to be Hampton, but is actually this site, reservations.com. The address reads hamptoninn.com/reservations...
As soon as I got the email, (minutes later) I called the customer service number to cancel. The lady reversed the charges, and I specifically asked if the entire amount would be refunded, if I would incur some charge for "using" their site. She assured me I would be refunded the entire amount. Well, surprise, surprise, I have a $14.99 charge still on my credit card. I feel I was robbed of this amount, and while it is not much for only 1 booking 1 time, imagine how much money they are making for the many others who do not realize it is being stolen straight out of their pockets.
Reservations.com should be ashamed.

I thought I was making reservation with the Hilton directly on their website. I never get non-refundable hotel reservations! I knew for this particular reservation I would need to adjust dates eventually, so I am 100% certain I purchased a reservation that could be cancelled. I never even realized that I had made the reservations through Reservations.com. I was totally duped by their fake website which appeared as if I was on the Hilton's website! When I went to cancel my reservation, I saw that it was non-refundable! I called them twice and got the exact same run around. I somehow also got double charged with two reservations! I am now involving my credit card company to dispute these charges. Reservations.com is completely unethical and out to scam and rip-off customers! Never use them and beware when making hotel reservations in future!

I too, thought I was dealing directly with the hotel on-line (Quality Suites Airport Milwaukee), but only after I realized I made a mistake on my reservation and called the hotel directly to change it, did I realize I was being hijinked to reservations.com.
When I tried to modify the reservation I was told of their policy and I am now out 1000. 00. Tried working with my credit card company, actually had a 3 way conversation with Capital One, myself, and reservations.com who finally said (after being on hold for 2 hours, that I would be refunded some of the money-never happened). The hotel management was wonderful and told reservations.com to cancel my reservation and give me a refund-they still did not. After numerous emails and phone calls, I am done working with them, however, I am now retired, and have lots of time, and will be doing whatever it takes, that this does not happen to anyone else.

I just booked a room thinking I was dealing directly with Microtel Inn & Suites. The room was supposedly at a discount rate of $71.00 but when I received my conformation I had been booked an extra $14.99 that was not refundable. When I called customer service, which was awful, I was told that I had agreed for the non refundable amount. Not once did I agree to this amount nor was I given the option to read anywhere on the room amount that I would be charged an extra amount. When I asked to speak to the supervisor she would not transfer me to one. BE WARE AND DO NOT USE THIS SITE! COMPLETE SCAM1

I would give them 0 stars if I could.

I inadvertently booked rooms for a funeral through Reservations.com instead of the hotel website.

Reservations.com provided receipts with taxes & fees rolled up into one category & refused to give me an itemized receipt, they said I had clicked through that information while making the reservation.

It was obvious, as soon as I received the receipt with taxes & fees rolled together, that reservations.com was upcharging the hotel, with fees, significantly.

We have since stayed at the hotel, 2 rooms for 3 nights, and the hotel provided a receipt showing what they received.

Not only did Reservations.com upcharge through fees, they also paid the hotel significantly less than the room rate I booked.

Reservations.com "& their vendors" received 40.864% of what the hotel received. The rest of the money went to city & state taxes & fees.

I wished I checked this site before using the reservation.com. Everything, EVERYTHING, you read here its true! They are very sophisticated scammers, because their site comes on the top of search results with the hotel logo. I was mislead thinking I was dealing with the hotel site directly. The non-refundable service charge comes on top of other service charges making it the most expensive site to deal with. PLEASE, AVOID THEM! I will dispute the service charge with my credit card comp. But, am not hopeful Ill get a full refund.

Like many of the other reviewers I thought I was making a reservation via the hotel's web site, only to find out it was through Reservations.com. If you don't read all of the "fine print" you won't know until it's too late that you're being charged a non-refundable fee of $14.99, even if you cancel the reservation the same day you made it. Most hotels, airlines, etc. don't charge a fee or penalty if you have to cancel within 24 hours, or some other pre-defined time. Reservations.com is a rip-off. I learned the hard way, and will never again make any reservations through this company.

I booked a reservation with Reservations.com and cancelled it 2 hours later. They charged my credit $14.99 for cancelling. Don't use them. It's a scam. Not only that their website doesn't allow you to input the number of guests. It automatically assumes 1 guest only. So when you call them and tell them you want the reservations for 2 guests, they advise that it will cost more. Again, a brilliant scam on their part to get money for absolutely nothing. This company is a money making machine by scamming people.

I booked this accidentally. I thought I was on the Embassy Suites website as it was identical to the Hilton site. Even down to the logo. They also did not give me the confirmation numbers for the hotel so the hotel would not honor one of the rooms I had reserved. By the time we figured out what had happened the next day, the hotel had no rooms left. It was a fiasco and Reservations.com was negligent in not giving me the proper paperwork. The customer service for this booking site is literally non-existent! I have filed a claim with the BBB and may take this further and file formal charges. It is is fraudulent business practices and a scam.