Reservations.comReviews 3,004

A warning especially for the unseasoned traveler. I was on the website of the hotel I wanted to book. I dont know how it worked, but unbeknownst to me, Reservations.com had slipped in there. When I called the hotel directly to ask if I could add the discount code I received. The answer was yes, if you had booked through us. No to you who booked with Expedia." When I checked in a person at the counter mentioned my reservation was through Expedia.
Now to the concern. The reservation I made March 27,2018, resulted in a charge of $766.43 for 3 nights. The charge was processed next day. My reservation was for this past weekend. When I checked out, June 3, I received a room statement of $570.27. The difference$181.
No refund! No supervisor to speak to! The agent just kept reading their policy of no refunds. I have yet to find that policy as it is not on my printed receipt.
So just be careful when you book your travels and by all means avoid reservations.com.
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I would not give this place 1 star, try -5. They overcharge, charge a 14.99 booking fee, set you to believe you are booking with the hotel directly, some pushy customer service, terrible cancelation policy. They will tell you the hotel will not except a cancelation, but I believe they don't even call. They will not cancel even though you never intended to book with them in the first place. They will charge you as soon as you give them your info. They are scammers! You can block there ads on your internet search engines or make sure you know who you are booking with.

When we booked (by phone number) at what we thought was the front desk of the Hotel we called. NO we got Reservations.com. We booked our hotel room last February for an overnight stay in April. I called the number and we booked the room with no problem and I even got a confirmation emailed to us. Two months down the road on the day we are scheduled to leave for this trip (literally 2 hours before) we got a call that they were overbooked and there no longer was a place for us to stay. After talking to Customer Service for well over 2 hours our reservation was totally cancelled along with our trip. It was suppose to be an overnight trip with my daughters and friends. There is no remorse at all from this company. I would not recommend this company to anyone!

I checked my bank account this morning and saw a charge of $14.99 from Reservations.com. I have never heard of this company, have not used them, have not traveled recently and have no plans to travel at the moment. When I called them they could not pull up any information (because I never made a reservation) and could not credit my $14.99 or give me the number to contact someone that could help. Luckily my bank kicked the charge back right away. I would NEVER use this company, especially after reading all of the terrible reviews!

On Tuesday May 1,2018 I tried to book a room for 2 nights for 25-27 May at the Residence Inn Marriott Montreal Downtown. I went to what appeared to be the Residence Inn web site but was redirected unknowingly to the reservations.com web site. They advertised the room at the same rate but didn't specify the currency. Assuming that I was dealing directly with the Montreal Residence Inn I thought it was in Canadian dollars. It turned out that reservations.com is a third party reservation site which quoted in US dollars without saying so. I first became suspicious when they didnt accept my CAA card and then immediately charged my credit card USD$532.71. The same room on the Residence Inn web site all taxes included should have cost me CDN$493.85. The actual total cost charged to my VISA for the two nights through reservations.com was CDN$705.23, $211.38 more than I would have paid if I had made the reservation directly through the hotel web site as I was trying to do. When I realized the mistake I called the number on the web site which was answered by someone in the Philippines. I explained my mistake, and tried to cancel the booking. They refused saying their policy was no cancellations, no changes, and no refunds. I then called the Residence Inn Marriott Montreal by phone only to be told that because I had booked through a third party, they could do nothing for me.
RESERVATIONS.COM NEEDS TO BE INVESTIGATED BY AUTHORITIES AND SHUT DOWN!
Each one of us can do our part by contacting senior management of every hotel chain that sells rooms through reservations.com, telling our stories and urging them to forbid reservations.com from selling their hotel rooms.

Reservations.com is stealing money from people under false pretenses. The U. S Attorney General's Office needs to put a stop to this. Honest people think they are calling the hotel site and actually Reservations.com is intercepting the call and you think your speaking directly to the hotel. They charged me 75 dollars more then what the hotel would of charged me. I didn't realize it until I checked in at the hotel and spoke to the employee working the desk. I thought we were dealing directly with the hotel. The hotel gave me their rate and I filed a dispute with my credit card company for the 75 dollars. The credit card company did an investigation and determined that by me giving them my account number I authorized them to bill my account and reservations.com would not budge on this issue. I ended up paying 75 dollars to these bottom feeders.