Reservations.comReviews 3,004

Website said nothing about US funds & non-refundable. When confirmation email arrived cancelled with 5 min. I was told that they would not charge my visa but could not guarantee that the hotel would not. Immediately after called hotel directly they confirmed they would not charge the Visa. 30 days later Visa charged $480 and customer service lies about calling the hotel to sort it out. Gave fake names of both customer service & name of 'hotel' contact. Started a Visa fraud investigation. Both Visa & hotel chains should stop allowing this to happen. They are no positive reviews only scam after scam alerts & lawsuits

My wife booked a hotel for the five of us for a ball game. She thought she was talking to the hotel directly and booked the rooms not knowing it was an American company. We like be in Canada the room was supposed to be $83 a nite plus taxes we were staying 2 nights and we were charged $230 usd which works out to $293 Canadian. She then phoned there customer service and we were told that this is non refundable and if we cancel we are out are money bunch of thieves is what I would call it. Just use Expedia if u are gonna book not these SCAM ARTISTS CROOKS

We booked through this company and they charged the entire amount up front and close to $100 more than the hotel directly. We had no idea at the time that this was the case because we thought we were booking through the hotel. Fortunately the hotel had our reservation when we arrived. We found out at the hotel that we were charged well over the hotel rate. I called reservations.com. No offer to refund any amount. They said thats what they charge. When I said I would give them a negative review with multiple sites, they said ok thank you. Wow.

They tried to pretend to be the hotel and then took $484 out of my checking account without my knowledge or authorization. I was on the phone with them 45 minutes trying to get straight answers they never could give. Such as why do they charge 33% "tax and fees" rate when the actual state tax rate for NV is 14%? Answer: Reservations.com is skimming 19% and putting it in their pocket. Why do they have a 14 day cancellation policy when the hotel has a 48 hour cancellation policy? Answer: They conceal they are a third party and make you think you are dealing directly with the hotel. Now I have to wait 7-10 days to get my $484 back that they never informed me they were taking out of my account. Avoid this outfit at all costs!

I thought I was booking directly with the hotel! The confirmation shows USD! This is Canadian hotel, why they charge me USD? They also cash my money from the credit card. I finally realized I was booking with third party company. After I made the cancellation in two hours, they charged me service fee! They also make the reservation just like you are booking with the hotel website. Very terrible experience booking! Never ever in my lifetime!

Like many, REALLY thought I was direct with the local hotel, only when adjustments needed to be made I told this was a 3rd party vendor! AND beware, this is the ONYL online site where I was charged for my full reservation cost at time of booking, if anything maybe on collects the cost of 1-night with balance due when you check-out. I questioned why they were making me pre-pay and was told that was the hotels's requirement since it was a small boutique hotel, so I accepted that. Since making this reservation thru this company, I have dealt directly with hotel to be told they DO NOT collect up front and be wary of this 3rd party vendor! Their team member directly lied to me, securing your full refund can take up to 2wks, if at all - this is a VERY DECEITFUL company!

Thought I was booking my reservation on a Canadian site but found out charges were in U S funds (201.84 which is 268.35 Canadian on my Canadian Master Card). I called twenty minutes later to book this room on my Visa U S dollar card. They said that if I were to book this room on my Visa U S dollar card they would cancel the charges to my Master card (Canadian funds). This did not happen. After five calls to their customer service I was never able to talk to a supervisor. Bottom line this company has scammed me out of $365.41 U S which is $478.51 Canadian for a $185.00 Cdn room at the Renaissance Airport Hotel Edmonton. As your president would tweet - SAD.

I wish I had seen the reviews of this website before I nonchalantly put a hotel room on hold with this boldface scam website. I thought I was on the hotel website that had a reservation system to take their reservations. Only when I confirmed the reservation they said sit back and dont do anything your card has already been charged the full stay amount oh and plus an extra $14.99 service fee for our deceptive deceit. Wow as soon as I saw the charge i was immediately contacting customer service to cancel this and could not believe that minutes later they will not give you a full refund to a hotel that I am over 500 miles away from. I should have been suspicious when my discover card blocked the purchase twice! I just thought it was a typing error but unfortunately I continued on with a 2nd credit card so now both have been charged the service fee of $14.99 so it cost me $30 to be scammed. Someone needs to shut this site down it is so misleading and they are just taking people's hard earned money. Disgusting!

This site is a RIP OFF! First of all, you think that you are on the official site of the hotel you are trying to book. Very deceptive!
Secondly, they lie! Told me reservation was available for cancellation and it was NOT! Told me one thing, put something different in email and informed actual hotel of something different as well specific to their cancellation policy. I was totally ripped off for $270 for a 2 night stay that did not occur.

I strongly urge anyone and everyone to never deal with this company/website. They do my charge what they claim is your total, in fact its a hell of a whole lot more money then you would think.
After 6 phone calls and speaking with 2 managers I have never in my life been so disgusted with the service let alone the people.
After my final attempt to receive the difference as what I paid for a 1 night stay in a $#*!ty hotel was more expensive then a meal at the keg for 10, I was told to send an email with my concern.
After sending my email I received a voicemail saying that they were not giving me the difference back.
What a scam. Hence my complain title being a joke.
Never EVER click accept on this website because what you think you are being charged you are definitely not.
That is all, I hope this company goes under and everyone loses their job to better this world.

Pose as Hotel Website - charge card immediately (which no travel site or hotel site does) called to rectify within 3 minutes and given the total run around. Called hotel - they had no record of the reservation. Reservations.com (after several calls) finally stated they would refund but it would take 10 days. They also refused to send email confirming the refund. I have reported them to the Better Business Bureau and have also filed a complaint about them to the major hotel brand they were fraudulently trying to pose as. That brand was appalled when they viewed the link I forwarded and are looking into actions they can take against Reservations.com. I have also notified my bank that this is a fraudulent website and filed a claim against the charge. Stay far away from these scammers.

I somehow ended up booking a hotel room through this website (it had disguised itself with the hotel name ahead of it on its url). I was charged $50+ for 'taxes and fees' (on top of their service fee), which is $40 more than the actual tax I found out I should have paid when I got to the hotel. I called customer support to ask why this was, and to have it corrected. After going round in circles being told 'it's a system generated tax', they hanged up on me. This is a fraudulent company, stay away.

I unfortunately, feel I was very misled on the phone with one of your representatives. I was under the impression that I called the Sheraton directly. Instead of being told that he could not find my reservation because had called the wrong number he led me to believe that my reservation could be linked. He also told me that I would be charged for incidentals, not sharing that it was not refundable. However, the room booking was non refundable. I also was charged more than what I would have been charged through the Sheraton.
I also called as soon as I made the reservation to cancel and was told that it was not possible. Which would be understandable if I actually saved money going through your service.