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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Simple website, not all the pop up flash distractions that exist often on others. Simply booking a room, void the distractions.
Reservation was easy and convenient.
Site is well organized.
Thank you for taking the time to leave us a review, Andrews. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Excellent site, easy to follow and very timely. A little expensive but doable.
Thank you for taking the time to leave us a review, William. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Good if it all works out. It's hard to say if booking on here actually follows through
Thank you for your review, Nerissa. We are happy you decided to book with us and hope you enjoy your stay. Please let us know how we can make your experience even better. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
The title reservation desk hidden under the location that you are booking leads to much confusion.
Thank you for your review, Catherine. We sincerely apologize for any confusion between the hotel and our booking service. Our platform, Reservation Desk, is an online travel agency that offers listings for over 200,000 hotels worldwide. We are pleased you decided to book with us. If you need further assistance with your reservation, please feel free to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to assist you.
Ok. Wish there would be more pictures of the rooms and some not to be blur
Thank you for taking the time to review us and provide feedback, Elie. As an online travel agency, we rely on the hotels we partner with to supply accurate descriptions and images of their properties. We appreciate you bringing this to our attention, and we will do our best to improve our service.
I searched for a booking link to La Quinta. Reservation Desk provided a fake link to their website. Naughty naugthy.
Thank you for your review, Roy. We sincerely apologize for any confusion between the hotel and our booking service. Our platform, Reservation Desk, is an online travel agency that offers listings for over 200,000 hotels worldwide. We are pleased you decided to book with us. If you need further assistance with your reservation, please feel free to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to assist you.
Quick and easy, it only took a few minutes to book and get a confirmation email
Thank you for your review, Rene. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Experience was good, look forward to my stay and will recommend to friends and family
Thank you for taking the time to leave us a review, David! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Also, thanks for recommending us!
Needed to book a room in advance and it was easy as 1,2,3.😊
Thank you for taking the time to leave a review, Benjamin. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Every detail was satisfying. From the beginning of our booking, to the very end.
Thank you for taking the time to leave us a review, Jay! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very easy to make a reservation at this unique hotel. Handled the reservation efficiently and professionally.
Thank you for taking the time to leave us a review, David! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
My mom is staying at St Luke's hospice. I needed a room nearby.
Thanks for your review, Toni. We truly appreciate your business and are grateful that you decided to book with us.
Great people to work with I had a great experience glad to do business with you.
Thank you for taking the time to share your review with us, Marcell. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Excellent Service! We look forward to our stay in March for St. Patty's Weekend!
Thank you for choosing to book with us, Kimberly. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The whole experience was easy. The people were kind, considerate, and very helpful with suggestions etc.
Thank you for taking the time to share your review with us, Jeannie. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Making reservation Was very easy & clear. Description of room very clear.
Thank you for taking the time to leave us a review, Joan. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Reviewed the room options, chose one and proceeded to reserve a room, no issues through the whole process.
Thank you for taking the time to leave us a review, Tom. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
It took no time at all to make this reservation. This will be the second time we have stayed at this hotel
Thank you for your review, Mark. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Forgot to add an adult and it was a big process for something so simple!
Thank you for taking the time to review us and provide feedback, Michelle. Your insights are incredibly valuable and greatly appreciated as they help us improve our process. We apologize for any inconvenience.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Chris. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!