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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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So far ok but I haven't arrived yet. When looking at confirmation it didn't show handicapped accesibility so I had to call and confirm.
Very easy to book online with a quick response regarding confirmation
Thank you for taking the time to leave us a review, Doug. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
WoW, fastest and easiest I've ever done it! I'm not very computer savvy, but this was very easy for a senior!
Thank you for your feedback, Shirley. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
Easy navigation system,and lots of great pictures and description
Thank you for taking the time to leave us a review, Steve. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Was very easy and quick to book a room!
Took just 10 minutes of my time.
Thank you for your review, Jane. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was quick and easy to book my room, my experience was awesome, i will definitely use reservation desk again.
Thank you for taking the time to leave us a review, David! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Good experience convenient to make a reservation when we know how far we want to go;, easy to book on my phone thank you
Thank you for taking the time to leave us a review, Joan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Thank you very much for the kindness of your staff I spoke to one the phone.
You're welcome! Thank you for taking the time to share your review with us, Lance. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Quick and easy very informative and extremely fast set up!
Thank you for your review, Charles. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy to navigate and book my room reservation. Immediately received confirmation through email right after I booked it.
Thank you for leaving us a review, Margaret! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Easy and fast booking...great rates and quick browsing to make it a great experience
Thank you for taking the time to leave us a review, Andrew. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Can't wait to spend the night. I have a course happening at the hotel pretty exciting.
Thank you for choosing to book with us, Bryce. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Very easy to book online, confirmation came immediately. I will definitely let people know this is the website to use. I am very happy with the results. Thank you
Thank you for taking the time to leave us a review, Kristen. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking! Also, thanks for recommending us!
The reservation process was a straight forward and fast process.
Thank you for your feedback, Kurt. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
We traveled 187 miles from home. We had a reservation and get to the hotel and Adele said there are NO ROOMS. She was no help whatsoever. Adele you were no help. I am leaving one start because zero was not an option. Beware when booking this hotel.
Angel, we’re sorry to learn about the issues you encountered when you arrived at the hotel. Thank you for bringing this to our attention. While occasional mistakes can happen due to technology or human error, we are committed to resolving your concerns as quickly as possible. I will follow up with you in a private message for more information. If you need further assistance, please don’t hesitate to contact our customer support team at support@reservationdesk.com. We’re here to help and will work to find the best solution for you.
--Rachael, Review Manager
Easy, convenient, and knowledgeable. Will recommend to others.
Thank you for taking the time to leave us a review, Fabrienne. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is always smooth, enjoyable, and meets your expectations. Also, thanks for recommending us!
Experience was quick and relatively harmless. All went well.
Thank you for your review, Scott. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Reservations were easy to make but all the extra charges are a frustrating surprise at the end.
Thank you for taking the time to review us and provide feedback, Susan. Your insights are incredibly valuable and greatly appreciated.
This was the easiest Booking I ever made and got confirmation super fast!
Thank you for leaving us a review of the booking process, Lois! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Nice n easy following prompts. Dates were easy to find as well.
Thank you for taking the time to leave us a review, Patricia. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review us and provide feedback, Jill. Your insights are incredibly valuable and greatly appreciated.