Overview
Reservation Desk has a rating of 4.5 stars from 7,479 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process and book online. Reservation Desk ranks 3rd among Vacation sites.
Instant Feedback
Stay far away from this horrible company! They should be shut down immediately. When making a booking online, I was told the hotel had free extended parking and an airport shuttle. Immediately after booking, I called the hotel to confirm the time for the airport shuttle and was informed they had neither. I called Reservation Desk immediately to cancel and was told my booking was non-refundable even though their agent gave me the WRONG INFORMATION! I have called them at least 20 times, emailed, filled out contact forms and each time I either get ignored or told they will call me back, or it takes 5-7 days to look into it... it's been almost a month now and I've heard nothing. Horrible, they need to be shut down! I will not be staying quiet about this experience. Companies need to be held responsible!
Due to weather I was not able to fly into Chicago. They refused to refund me or a credit card. I would have been satisfied with partial refund. This was truly out of my hands! I will never ever book with them! They also refunded me $17.00!
Thanks for your review, Ninetta. We are sorry to learn of the unfortunate event that affected your hotel stay. As an online travel agency, we are required to follow the terms, conditions, and cancellation policies that the hotels establish in the booking system. We would be happy to assist you, but we cannot always guarantee a refund since we must get approval from the hotels and our suppliers. If you decide to book with us in the future, we offer travel insurance for any unforeseen occurrences that prevent you from staying at the hotel. If you have further questions or need assistance with your reservation, please contact our escalations team at support@reservationdesk. Com. We’re here to help!
The world today is very stressful. It seems to be a hassle and an annoying chore to get even the smallest thing done, especially when it comes to taking care of any business over the internet. This site was almost to easy to use... thought I might have done something wrong... then my confirmation pooped immediately into my inbox! Amazing... seriously! Thank you for one less stress headache! 🥰🥰
Thank you for taking the time to leave us a review, Tamra! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was easy and quick It was also recommended to me by my daughter and my son. They are my go too people when traveling because I don't travel frequently
Thank you for choosing to book with us, Francine. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It was quite a pleasant surprise to be able to book online this hotel. We both go to Victoria every month of May for a quick vacation and before we had to call to book and I must say I was a bit apprehensive since I did not grow up with computers but it was so easy and fast!
Thank you for taking the time to leave us a review, Carol. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Good experience, I had no issues with the reservation the site was easy to manage and booking was without any issues. I called the hotel directly to verify my booking and the person answering the phone for this hotel was very friendly and helpful
Thank you for taking the time to leave us a review, Vicki. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was easy to book. But I was disappointed that Expedia was cheaper than going direct to your site. Unfortunately, Expedia was having tech issues so I couldn't use them. I am looking forward to our stay :)
Thank you for choosing to book with us, Lisa. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Website was VERY easy to navigate. And for a 76 year old gal this is very important. I usually don't use my computer to make reservations but thought I would give it a try. And was I ever glad I did. When you use the phone there is usually a hold time and trying to speak to a live person takes 3-5 minutes.
Thank you for taking the time to leave us a review, Kathleen. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I am disabled and prefer a first floor room. Since I use a cane and sometimes a walker, it is more convenient for me to have a first floor room; however, as long as the elevator and room are close together, if you do not have an accommodation on the first floor, I will manage.
Thanks for your review, Diana. For any special room accommodations, please don’t hesitate to contact us at support@reservationdesk. Com with your request. While requests are not always guaranteed, we will do our best to communicate your wishes to the hotel.
The information is very clearly provided. I didn't have any questions. I have stayed there before and they had a fantastic breakfast. Everything was just fine.
Thank you for taking the time to leave us a review, Marian. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy... but I would rather see the total cost including all fees and taxes on the up front website.
Not after the booking process.
Don't hide the fees until the end, be up front with all cost. Transperency!
Thank you for taking the time to review us and provide feedback, Don. Your insights are incredibly valuable and greatly appreciated.
It was quick. I did not receive a confirmation via email, but I did receive it by Text. If when I arrive tomorrow my room is reserved as requested the experience will have been fine. The charges are showing on my account so I'm assuming everything will be fine.
Thanks for your review, Wayne. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
We saved $165.00 booking a 4-night stay through The Reservation Desk, versus making a reservation directly our favorite B&B. The Reservation Desk site is informative, easy to maneuver through and provided affordable options when booking accommodations.
Thank you for taking the time to leave us a review, Susan. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Booking went smoothly. I have been traveling to Mexico for business for many years. I have typically utilized the Saltillo and Monterrey Mexico Hampton Inn faclities for the past 20 years. Service is always excellent. The reemodel of the Saltillo facility was a much needed improvement. Looks great! Thank You very much for the dedication to service. Much appreciated.
Thank you for choosing to book with us, Tony. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The front staff was very helpful in allowing us to have use of a table to serve our family supper. They went out of their way to make sure we were accommodated. The pool was clean and fun for the grand kids. This will be our go to hotel.
Thank you for choosing to book with us, Agnes. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
This site was easy and fast to book a room at the hotel but when i got my bill on my credit card it was $180.00 more than what the hotel charged me to stay there so i will call the hotel next time to book my reservation
Thank you for your feedback, Sandra. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
It was great! It was a simple process and it took very little of my time. I already recommended it someone else.
Thank you for taking the time to leave us a review, Lorenzo! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Also, thanks for recommending us!
Very patient and knowledgeable. The agent took the time to listen and assess what my needs were and patiently took care of me. Definitely a great experience! I hope the stay is even more amazing
Thank you for taking the time to leave us a review, Derrek. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Making a reservation was so easy and quick. We usually stay in the area when we have a medical appointment in the area and this location is so conveniently located. Thank you!
You're welcome! Thank you for your review, Linda. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The process seemed to go smoothly... easy access...quick. There were several rooms available and selection was simple. Check out was the easiest part and the confirmation and breakdown of charges information was very quick to come through on my phone. Steps were easy to follow.
Thank you for taking the time to leave us a review, Donna. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention, Kelsey. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, I will share your feedback with our escalations team so we can look into this. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
-Rachael, Review Manager