Overview
Reservation Desk has a rating of 4.5 stars from 7,479 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process and book online. Reservation Desk ranks 3rd among Vacation sites.
Instant Feedback
I made a reservation for 11 nights. A medical situation happened almost immediately afterwards and I had to cancel my reservation. I called back, the lady I spoke with to told me it was nonrefundable. I said that wasn't acceptable and asked for her manager. She said she can contact the hotel and if they say it's OK to cancel then she can cancel. I stayed on the line she contacted them. She came back on and said it was cancelled and I would see the credit on my card in up to seven business days, which didn't sound right to me, but I said OK. She said she will email me the cancellation. I never received the email. I called the hotel and the reservation is still active. I have tried to reach out twice today to speak to somebody about cancelling now I'm waiting for a call back. I'm so disappointed and I will never use this service again and I do not recommend it. The person I spoke to had to take my name down several times, because she couldn't get it right. Obviously she took my email down wrong because I never received a cancellation email. Someone from Expedia contacted me to confirm that I had made this reservation because it was for 11 days and the cost was significant. I explained that I had cancelled it. He confirmed that it was active. He said that he could not cancel it for me. I would have to reach out to reservation desk, but he did note that the email address they had down for me was. Extremely extremely disappointing and very stressful. I'm still waiting for a callback.
I was surprised that the Reservation Desk never gave us any options for breakfast or special for having booked ourselves and two other families.
Thank you for your review and sharing your experience, Murray. Your feedback is incredibly helpful. We apologize for any confusion with breakfast and would be happy to assist you. Please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
Making a reservation was extremely easy and love that it didn't ask for a bunch of unnecessary personal info. Looking forward to my stay!
Thank you for taking the time to share your feedback regarding the booking process, Emily. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! Enjoy your stay!
Havent stayed there yet. I will let you know next week, we have stayed before and it was much better than Holiday In Express
Thank you for choosing to book with us, Robert. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
After initially putting my information in I got an error 500 for some reason and had to do it all again.
I have been charged twice for the same room
Thank you for your review and for bringing this to our attention, Jeffery. We sincerely apologize for the difficulties you experienced with our website and understand how frustrating this must have been. Your feedback is invaluable, and I will make sure to share it with our development team to ensure we improve the user experience. If you need further assistance with your reservation or have additional concerns, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
--Rachael, Review Manager
It was very easy to book the reservation but other friends and family members booked by calling and got a cheaper rate...
Thank you for your review, Carolyn. We sincerely apologize for any inconvenience caused by the unavailability of lower rates. As an online travel agency, we work with hotels to provide the most accurate and up-to-date pricing. However, due to the dynamic nature of room rates and high demand, lower rates can sell out quickly.
Very clear and easy. Dates are easy to input (if not using your phone with the website.) Otherwise,
Works just fine.
Thank you for taking the time to leave us a review, Deanna. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
WoW, fastest and easiest I've ever done it! I'm not very computer savvy, but this was very easy for a senior!
Thank you for your feedback, Shirley. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
This was a simple process and I received my confirmation in a timely manner. High satisfied eith the reservation desk support
Thank you for taking the time to leave us a review, Harvey! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very easy process! I thought I was on the hotel's website since this came up right away during my Google search.
Thank you for taking the time to share your feedback regarding the booking process, Angela. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Looking forward to my short stay and have very good reviews from others that have stayed at the Comfort Inn.
Thank you for choosing to book with us, Joan. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Very positive but confused by the $18 charge. Does this charge apply to all reservations or just when booking online?
Thank you for your review and feedback, Christina. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. We charge this fee for all bookings.
It was fast and easy did not have to search. Good way to book a room. Confirmation came right through
Thank you for your feedback, Stephen. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
Easy to book, and it didn't take much time at all. I've stayed there before and the rooms are great.
Thank you for taking the time to leave us a review, Miluska. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is always smooth, enjoyable, and meets your expectations.
Easy and efficient. Booking was quick and online application simple to follow. Got into the hotel I wanted in Annapolis.
Thank you for taking the time to leave us a review, George. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Have stayed here before and found it to be suitable for our needs. Casual foods are close to the motel.
Thank you for taking the time to leave us a review, Robert. We're pleased to know you found the booking process to be simple and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
So easy. Second stay was easy to make the reservation can't really describe my experience because we have not been in our room yet
Thank you for choosing to book with us, Donald. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick and easy. Good information on rooms. I have stayed there once before and it was a pleasant experience
Thank you for your review, Marion. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I am looking forward to spending time in OKC. Embassy Suites has always been a wonderful place to stay
Thank you for choosing to book with us, Douglas. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I had no issues with the booking experience. My confirmation e-mail arrived promptly after completion of the reservation process.
Thank you for leaving us a review, Christopher! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention, Heidi. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager