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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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We are booking for a cheer competition. And the site was very helpful quick and easy. And lots a of availability. A lot of our teammates will be staying here as well.
Did not see the list of discounts; such as senior citizens, and other discounts.
Thank you for your review, Chester. Some reservations include discounted rates, which are indicated in the room title online or mentioned by our agents during phone bookings. These special rates may sometimes be unavailable if the provider no longer offers them. We sincerely apologize for any confusion.
We need an accessible room with a walk in shower and I did not see a place in the booking to request the walk in shower.
Thanks for your review, Dorie. For any special room accommodations, please don’t hesitate to contact us at support@reservationdesk.com with your request. While requests are not always guaranteed, we will do our best to communicate your wishes to the hotel.
I reserved a room online and the process was easy and a good experience.
Thank you for taking the time to leave us a review, Stephanie. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
My experience with the reservation desk was smooth, simple, easy to navigate.
Thank you for taking the time to leave us a review, Nicole. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very efficient booking. Easy, and painless. The whole process took very little time. Brian, did you run the rest of three hiding bureaucracy? That's not needed with another rule
Thank you for taking the time to share your feedback regarding the booking process, Darlene. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Very simple to book the room and easily completed. Web site was easy to find.
Thank you for your review, Luther. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The ease and speed of making the reservation was amazing - thank you
You're welcome! Thank you for your feedback, Kevin. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
BUENA, fácil y rápida, y se ve mui bien lo que busco y a un precio cómodo
Gracias por reservar con nosotros, Yesenia.
I tried using the Reservations tab on the specific locations home page and I received an error message. I tried a few times with the same result. I also tried other days/times. Same error message. I did a search on Wingfield Elizabethtown Reservations and that worked.
Thanks for your review, Camille. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Once I figured out the process, it was easy to make a reservation.
Thank you for taking the time to leave us a review, Ramona. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy and quick. Process is efficient and simple! Hassle free! Quick and fast confirmation by email.
Thank you for taking the time to share your feedback regarding the booking process, Sherri. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Great website is easy to use and not sure what to say and just fill ing space
Thank you for taking the time to leave a review, Shawn. We're delighted to know you found our website easy to use. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Quick and easy. The app was easy to use and very clear about how to make a reservation
Thank you for your review, Richard. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Booking was so easy. Great experience. Would highly recommend.
Thank you for taking the time to leave us a review, Jacqueline! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Pleasant, easy, no complicated. Central location to meet our needs!
Thank you for taking the time to leave us a review, Ken. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
What is the easiest I just said How much for can I say? I just wish to know the check-in and checkout time.
Thank you for taking the time to share your feedback regarding the booking process, William. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! Your check-in and check-out times is shown on your confirmation.
Very easy process to book! This looks like a good room. Good amenities.
Thank you for choosing to book with us, Joyce. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
We were able to view the rooms and amenities to easily make our choice and book our room, and print our confirmation with all the details listed.
Thank you for taking the time to leave us a review, Steven. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Booking with reservation desk was quick abd easy! Hoping it isn't a scam, ha.
Thank you for your review, Brandi. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Gabriela. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!